The Emerging ITSM Technologies Behind Intelligent Self-Service
Dr. Lawrence Hall, Professor of Computer Science and Engineering, University of South Florida
About this talk
This webinar will take a deep dive behind some of the most prevalent emerging technology behind self-service. Items like machine learning, deep learning, natural language processing, chatbots, data mining, predictive analytics, etc. will be explored by the distinguished Dr. Lawrence Hall of the Computer Science and Engineering Department at the University of South Florida. We will also take a close look at some of these technologies as they apply to IT Service Management through real-world use cases.
-Dr. Lawrence Hall, Professor of Computer Science and Engineering, University of South Florida
-Jaime Spector, Product Marketing Manager, SunView Software
SunView Software is a leading provider of enterprise IT software that enables companies to better track, manage and control IT service management. The ChangeGear product suite enables companies to gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs and ensure regulatory compliance.…