SunView Software is a leading provider of enterprise IT software that enables companies to better track, manage and control IT service management. The ChangeGear product suite enables companies to gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs and ensure regulatory compliance.

This webinar covers the concept of Enterprise Service Management (ESM) and explore why it’s a critical area to focus on in light of Digital Transformation. Additionally, we will demonstrate how our customers today are using ChangeGear’s own Flex Modules in unique ways to manage and deliver processes outside of IT and better support the Enterprise.

Go Beyond IT With Enterprise Service Management (ESM)

This webinar will focus on the importance of self-service adoption for IT Service Management and why improving engagement will save money for the business and improve the efficiency of operations long-term.

ITSM Education: Why Your Users Aren’t Adopting Self-Service and Why It Matters

Want to see ChangeGear in action? Join us as a knowledgeable product specialist walks you through the key features, capabilities and benefits that add real value to your business.

ChangeGear Product Demonstration

This webinar will cover on the concept of Enterprise Service Management (ESM) and explore why it’s a critical area to focus on in light of Digital Transformation. Additionally, we will demonstrate how our customers today are using ChangeGear’s own Flex Modules in unique ways to manage and deliver processes outside of IT and better support the Enterprise.

As Digital Transformation shifts enterprise user needs, IT is pressured to support, manage, and maintain a wide variety of digital services across the organization. Users demand more access, control, and simplicity from these services, and require a single point of entry for finding and requesting them. In this webinar, learn how the service catalog addresses these needs, and acts as a bridge between IT and business users that are reliant on digital services.

How to Get the Most From a Service Catalog

LivePulse is SunView Software's out-of-the-box solution for server and application monitoring in the cloud. Register now to learn key features, business benefits, and get real-world use cases that demonstrate how LivePulse can start adding value in just a few minutes of setup.

LivePulse 101: Discover the Easy & Affordable Monitoring Solution for Business

This webinar will focus on the process of employee automation for HR onboarding/offboarding operations. It will cover the challenges, use cases applied to specific industries and how automation integrated with ITSM solutions can help to resolve common issues.

Take the Complexity Out of Employee Onboarding with ITSM Automation

Want to see ChangeGear in action? Join us for monthly demonstrations as a knowledgeable product specialist walks you through the key features, capabilities and benefits that add real value to your business. Stick around after the product tour for a live Q&A session and get details on how you can leverage ChangeGear to meet your own business requirements.

This webinar will take a deep dive behind some of the most prevalent emerging technology behind self-service. Items like machine learning, deep learning, natural language processing, chatbots, data mining, predictive analytics, etc. will be explored by the distinguished Dr. Lawrence Hall of the Computer Science and Engineering Department at the University of South Florida. We will also take a close look at some of these technologies as they apply to IT Service Management through real-world use cases.

Presenters:
-Dr. Lawrence Hall, Professor of Computer Science and Engineering, University of South Florida
-Jaime Spector, Product Marketing Manager, SunView Software

The Emerging ITSM Technologies Behind Intelligent Self-Service

Choosing the right IT service management tool can be tough due to the overcrowded IT market. ITSM vendors provide broad responses to RFP’s, and I & O leaders are struggling to identify the best tools that meet their specific need. These leaders know that a full funnel strategy is required, but have limited insight into the most optimized IT operations to drive business value. 

Join us for this presentation to learn more about: 
-Asking the right questions 
-Ensuring the RFP fits the range of use cases that fit your organization
-Efficiently perform the MoSCoW Analysis

Top Tips on Improving Your ITSM Tool RFP Process

Many corporate IT service desks continue to be under pressure to deliver better IT support – with end users and customers demanding increased efficiency and a better service, and likely at a lower cost. Service desks can’t afford to stand still, and thus the improvement of their operations, and of IT support overall, should be a crucial part of any corporate IT organization’s strategy and roadmap. It’s a tough ask though – as, after enduring over a decade of budget cuts, finding ways to improve the service desk might appear difficult, especially when operating with limited funding and people. 
Thankfully though, customer engagement and support advancements, including improved support technologies, can provide an easier route to both tangible service desk efficiencies and customer-facing improvements. So please attend this webinar for practical help with five opportunities to improve your service desk operations, and the value it ultimately provides to their business, across:

1. Meeting consumer-world-driven expectations of access and communication channels (and the people involved within them)
2. Offering knowledge management capabilities that actually work (for end users and service desk agents)
3. Increasing employee self-service adoption and value
4. Automating wherever possible (including the use of machine learning)
5. Getting more out of your ITSM solution (or investing in one that delivers more)

About The Presenters:

Stephen Mann
Principal Analyst, ITSM.tools

Stephen Mann is Principal and Content Director at the ITSM-focused industry analyst firm ITSM.tools. Also an independent IT and IT service management marketing content creator, and a frequent blogger, writer, and presenter on the challenges and opportunities for IT service management professionals.

Jaime Spector
Product Marketing Manager, SunView Software

5 Ways to Improve the IT Service Desk for a Better End User Experience

For a corporate IT organization to create business value, then it needs to focus on things beyond the IT infrastructure, including: understanding customer needs and wants; delivering high quality services, support, and customer service; and effective financial stewardship.

Attend this webinar for practical help with five opportunities to improve how corporate IT organizations are run, and the value they ultimately provide to their business, across:

1.Exploiting automation
2.Improving service desk performance while reducing costs
3.Redefining services through BRM and service portfolio management
4.Better IT asset management
5.Financial management that focuses on the right things

5 Ways to Improve IT Service Delivery While Reducing Cost

ChangeGear Service Smart Technology takes advantage of big data and machine learning to deliver intelligent features that power a new era of ITSM. Intelligent features that augment user interactions and provides predictive analytics and recommendations in real-time based on your organization's historical data, knowledge base, and user interactions. The result is shorter staff training time, faster resolution times, and happier end users.

ChangeGear Service Smart Technology Overview Video

Let’s face it: the goals and vision of IT departments don’t always match up with their corresponding business strategies. This can result in siloed efforts by both parts of the organization, ultimately leading to lost opportunities, missed goals, and unrealized potential. This outcome will likely repeat itself time and time again unless the entire organization can come together to form a unified vision. 

Join Andrzej Gadomski, ITSM consultant with ESMC, and Adam OBrien, product marketing manager for SunView Software, as they provide 5 simple tactics that your IT department can utilize to sync with organizational goals and run like a fine oiled machine! 

About Andrzej

Andrzej has a passion for teaching and consulting. He has worked in higher education for almost four decades in Europe and Canada, and since 2000, he has been developing expertise in the area of ITSM, linking technology with the business needs of organizations. Andrzej has presented at international conferences in the US, Canada, and Europe, is an active member of itSMF USA, and is the finance director for itSMF Canada.

5 Ways to Run IT Like You Mean Business

As we move into a new era of ITSM computing, new big data and machine learning tools and methodologies are being developed to support IT staff by intelligently extracting insights and making predictions from the enormous amounts of data accumulated from the organization. According to Gartner, I&O leaders must take a comprehensive approach to incorporate advanced big data and machine learning technologies into their organizations or risk becoming irrelevant. But what exactly is big data and machine learning all about? How can you introduce these concepts into your existing Service Desk?

Join USF’s distinguished Computer Science and Engineering Professor Lawrence Hall and SunView Software’s VP of Marketing and Product Strategy John Prestridge as they break down the fundamentals of big data and machine learning and provide real-world examples of the impact the technologies will have on ITSM.

About Lawrence: 

Lawrence Hall is a Distinguished University Professor of Computer Science and Engineering at University of South Florida. He has authored over 190 publications in journals, conferences, and books. Recent publications appear in Pattern Recognition, IEEE Access, IEEE Transactions on Fuzzy Systems, and the International Conference on Pattern Recognition.

Lawrence has received funding from the National Institutes of Health, NASA, DOE, National Science Foundation and others. His research interests lie in distributed machine learning, extreme data mining, bioinformatics, pattern recognition and integrating AI into image processing.

How Big Data and Machine Learning are Transforming ITSM

Every organization, at one point or another, will need to utilize the capabilities and advantages that a service desk brings, with the end goal being complete satisfaction for end-users while maintaining business SLAs and expectations. Finding the balance between these goals can be challenging for any organization, but with the help of proper strategies and best practices, your business can expect to see immediate returns from your efforts.

Join George Spalding, Executive Vice President of Pink Elephant, and Adam OBrien, Product Marketing Manager for SunView Software, as they outline 5 key ways that your organization’s service desk can be optimized to fit the ever expanding needs of the digital enterprise.

Your Service Desk Is Dying

Before attempting to adopt ITIL best practices, you have to get buy-in from your executives. How do you do that? Present ROI projections built on sound research! Watch this detailed case study on how to justify and obtain funding for your ITIL project.

Why watch this webinar:

-See a 4 step plan for a successful ITIL implementation project
-Identify ways to gain internal support and convince executives
-Discover how this customer built and validated ROI projections

4 Step Case Study for Justifying Organizational ITIL Adoption

ITIL

self service

service desk

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

Increasing expectations for good governance, effective risk management and complex demands for corporate compliance are presenting a growing challenge for organizations of all sizes. Join industry thought leaders as they provide you with practical advice on how to implement successful risk and compliance management strategies across your organization. Browse risk management resources in the form of interactive webinars and videos and ask questions of expert GRC professionals.

IT Governance, Risk and Compliance

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

4 Step Case Study for Justifying Organizational ITIL Adoption

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