Winning the battle for customers in the age of new banking

Presented by

Michael Rooney, SVP and General Manager at bpm’online

About this talk

Bpm'online invites you to a free webinar “How to win the battle for customers in the age of new banking with smart tech tools and refined processes”. Recent studies reveal that the average cost per customer interaction in a traditional banking branch is almost 8 times higher than in a respective digital channel. During the webinar, Michael Rooney will shine a light on the gaps in traditional banking that limit their abilities to attract and retain next-generation customers. He will demonstrate how an agile CRM platform can help banks and financial services companies outperform their competition and set them up for success in the age of new banking. Join the webinar to learn: • What success factors can be drawn from a neobanking model? • Key ingredients of an optimal customer journey with your bank. • How to smoothly integrate digital innovations with traditional branch system? • How smart tech tools minimize service time in branches and contact-centers? • Steps to deliver a superior customer experience and boost sales results in banks. Don’t miss out on learning how bpm’online can help banks and financial services organizations exceed client expectations and win leadership in the market.

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Bpm’online is a premium vendor of process-driven cloud based software for marketing, sales and service automation. The beauty and core value of bpm’online products are the out-of-the-box processes that guide users through the most effective actions to accelerate results. Users love bpm'online's engaging interface with its social look and feel, free from redundant information that keeps them focused on what's relevant. For more information about bpm’online please visit: