Blending Digital Analytics with Human Creativity to Deliver the Optimal CX

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Presented by

Reid Bryant, VP Data Science, Blue Acorn iCi

About this talk

Successful brands understand the important role humans play in the evolving technological landscape. It’s critical we understand and continue to learn key strategies, tactics, and recommendations on how to optimize the customer journey with human capital and technology. Join us for a 30-minute discussion on: - The importance of lateral thinking in digital analytics - The 3 components of building an impactful digital analytics programs - How creative thinking can make the difference between an acceptable customer experience and an optimal customer experience
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Tealium powers the new era of real-time customer engagement and marketing, enabling global businesses to unlock their customer data and create more meaningful, relevant customer experiences. The company’s industry-leading customer data platform, comprised of an enterprise tag management solution, omnichannel customer segmentation and action engine, and suite of rich data services, creates a vendor-neutral data foundation that spans web, mobile, offline and IoT.