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Coaching for Success

Valuable insights from career coach and mentor Marie Taylor who coaches and consults with professionals and organisations to deliver success and transformation.
Recorded Jul 5 2016 58 mins
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Marie Taylor
Presentation preview: Coaching for Success

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  • Career Development Live Q&A Recorded: Jun 19 2018 58 mins
    Teresa Robertson & Colette Reilly
    Create a career that works for you by bringing your questions to this interactive session with two highly experienced career coaches.

    Submit your questions during the live webcast and/or prior to the Career Development Live Q&A; email comms@charteredbanker.com

    Teresa and Colette look forward to receiving and answering your questions.
  • Banks, Businesses and Brexit: Issues of trust, priorities and challenges Recorded: May 22 2018 52 mins
    Roger Mullin & Michelle Thomson
    The aim of this webinar is to identify key issues of trust and priorities for banking professionals in the context of Brexit and wider cultural challenges.

    It is primarily based on recent research conducted by Roger & Michelle into Brexit & Business where 236 business leaders were interviewed. It also draws upon the wider experience of the speakers in investigations of cultural issues surrounding the finance sector.

    Some aspects of the issues to be discussed will be highly topical and even controversial. For example, we will discuss the extent to which banks are trusted by business customers facing the challenge of Brexit. Participants should be willing therefore to engage in critical reflection regarding business behaviour and ethical responsibility.

    The overall intent of the webinar is not to provide definitive solutions, but to raise different perspectives on very challenging issues for the finance sector.


    Roger Mullin has worked internationally for agencies such as the World Bank, many United Nations agencies and directly with governments. He is an Honorary Professor at Stirling University Management School.

    He has addressed many audiences including a United Nations conference in Geneva. He is a former Member of Parliament, where he was a treasury spokesman and leader of a number of parliamentary campaigns relating to ethics and culture in the finance sector.

    Michelle Thomson is also a former Member of Parliament where she was a member of the Business, Energy and Industrial Strategy Select Committee, in which capacity she led the interrogation of Sir Philip Green following the collapse of BHS. After leaving parliament she was appointed Ambassador for the All Party Parliamentary Group for Fair Business Banking. She is one of only a few western politicians to have spoken to an audience of politicians and business leaders at The Great Hall of the People at Tiananmen Square, Beijing.

    Roger & Michelle are founding directors of Momentous Change.
  • Diversity: Pay, Progression and Gender Recorded: May 2 2018 47 mins
    Hilary Cooper
    In this webcast Hilary Cooper from the Finance Foundation will introduce and discuss our recent survey on diversity in the workplace which covered issues surrounding pay, progression and gender.
    She will also provide some context on these issues and why ​they ​persist, and ​offer some reflections on what more might be done ​going forward to help our female membership.

    Hilary Cooper - Associate Director, The Finance Foundation
     - after a short period as a banking intern​ at the start of her career​, Hilary​ joined the civil service, working for more than 20 years as a government economist and senior policy maker, also acting as an adviser and trustee for the youth charity Theatre Is...from 2008-12.  ​After leaving to begin her freelance career she published  'Putting Customers First'  a report on retail finance regulation for Demos​ ​Finance in 2014, followed in 2016 by​ a major report for the Finance Foundation:​  “When I’m 84” Locking the door on the older old: the challenge facing Britain’s banks looking at financial exclusion in older age.
  • Coaching Tools to Empower Performance Recorded: Apr 17 2018 59 mins
    Gillian Jones-Williams & Ro Gorell
    How are your coaching skills? Do you feel you genuinely empower people to come up with ideas and improve performance or could your coaching toolbox do with a bit of brushing up?

    If you are an existing coach, this webinar will refresh your skills and introduce you to some new tools. If you are new to coaching you will find this a useful introduction to some of the skills that will help you to get the best from people.

    Gillian Jones-Williams and Ro Gorell, authors of 50 Top Tools for Coaching and How to Create a Coaching Culture will be sharing with you some key concepts and tools from their newly published 4th edition of 50 Top Tools for Coaching and answer all your questions on coaching. Gillian and Ro have over 30 years coaching experience between them and will be helping you to develop a coaching mindset.
  • Real Integrity: Promoting integrity in organisations Recorded: Mar 15 2018 64 mins
    Dr Jim Baxter
    In this webcast, Dr Jim Baxter from the Inter-Disciplinary Ethics Applied (IDEA) Centre at the University of Leeds discusses how organisations can build a culture of integrity. In the first part of the presentation, Jim will address what it means to have integrity, both for an individual and for an organisation. From here, Jim will go on to consider some barriers to the successful promotion of integrity, and finally will discuss a number of ways in which employees can contribute to an ethical culture within their own organisation. The webcast will draw on insights from academic ethics, and also on a substantial piece of research, involving 92 interviews in 15 different UK organisations, which Jim carried out in 2012. The webcast will be interactive and practically focused, concentrating on methods which participants can use in their own organisation.

    Dr Jim Baxter is an academic consultant working at the Inter-Disciplinary Ethics Applied (IDEA) Centre at the University of Leeds. Jim manages the IDEA Centre’s training, consultancy and applied research portfolio, providing ethical review and consultancy services, training and continuing professional development, as well as applied research, to a wide range of organisations including professional bodies, public bodies and private sector businesses. He recently completed his PhD on the moral responsibility of psychopaths.

    Jim is the main researcher and author of the report Real Integrity: Practical solutions for organisations seeking to promote and encourage integrity.
  • Ouch! Is our customer experience that bad? Recorded: Feb 28 2018 50 mins
    Paul Hague
    Producing a customer experience isn’t hard. It is extremely easy. However, most customer experiences we are subjected to are either unmemorable or dreadful. We remember the terrible experiences. Fortunately we also remember excellent customer experiences. The problem is that the good ones are few and far between; at least they are amongst large organisations. Small companies think nothing of going the extra mile for their customers. They know they have to in order to win their loyalty. Large companies find this more difficult. They are scared of empowerment in case their staff does something untoward.

    In this webcast Paul Hague will offer a model for delivering excellent customer experience. He will share the 6 pillars that are essential in a company dedicated to customer experience and provide tips on how you can achieve excellence in your organisation.

    Paul founded B2B International Ltd in 1998 alongside Nick Hague. Over 20 years the company has carried out more b2b research studies, in more languages, in more markets, than any other b2b firm. It has an unrivaled understanding of the questions to ask, the people to talk to, and the decisions that need to be taken to enable their clients to deliver excellent customer experience. Later this year Paul and Nick will see the publication of B2B Customer Experience: A practical guide to delivering exceptional CX (publisher Kogan Page).
  • How to lead and coach your team to create superior value for all stakeholders Recorded: Feb 7 2018 59 mins
    Professor Peter Hawkins
    In this webinar Professor Peter Hawkins, will show how in today’s world of hyper-change and hyper-connectivity, it is essential to have highly effective leadership teams, that function at more than the sum of their parts, and that take collective responsibility for both leading the business and connecting with stakeholders.

    He will introduce the five disciplines model of highly effective teams, and the steps on the journey from being a team manager, to a team leader, then a team orchestrator and then a team coach. He will show how both models have been applied internationally in many successful global firms including those in the Finance Sector.

    Professor Peter Hawkins

    Peter Hawkins is Professor of Leadership at Henley Business School and Founder and Chairman of Renewal Associates. He is a leading consultant, writer and researcher in leadership and leadership development and an international thought leader in executive teams, and systemic team coaching. He has just led a major global research project on Tomorrow’s Leadership and the Necessary Revolution in Today’s Leadership Development.
  • Supply Chain Finance: an opportunity or a challenge for banks? Recorded: Dec 14 2017 57 mins
    Charles Findlay
    Supply Chain Finance is an increasingly important area in both the worlds of supply chain and of finance. It demonstrates the importance of the strategic relationship between the physical supply of goods and services and the associated financial flows. In the webcast, we will cover:

    -An introduction to Supply Chains and the evolution of Supply Chain Management to include Supply Chain Finance.
    -How finance and the supply chain fit together, using a case study from the automotive industry.
    -The opportunities and challenges of the different forms of supply chain finance.

    In the Q&A at the end of the webcast, we will discuss the role financial service providers can have in SCF and how this changes some of the traditional relationships between banks and their clients.

    Charles Findlay
    Charles graduated from the University of Oxford with a degree in Engineering Science. He spent five years with GEC as an industrial engineer working in various manufacturing industries in Europe and US. Following an MBA from London Business School, he joined Andersen Consulting, now Accenture, where over the next sixteen years he worked first in the Strategy practice, then ran the UK Supply Chain practice and finally helped set up and manage the Procurement outsourcing business. For the last ten years he has worked as an independent consultant, an angel investor in early stage technology companies and a founder member of the International Supply Chain Finance Community.
  • Gender Pay Reporting: Where are we now? Recorded: Dec 5 2017 56 mins
    Anthony Horrigan & Jane Gotts
    This webinar will provide an update on gender pay gap reporting so far. It will give a real-time update on the key reporting metrics, looking at where the largest gaps have emerged, along with key trends. It will also assess the quality of the reports that have been produced so far discussing examples that have gone beyond the minimum reporting requirements, and contrasting those with reports that have met the minimum standards.
    The presenters will also discuss where the government goes from here in areas such as ethnicity, age and disability - and what organisations need to do to successfully embrace the benefits of greater diversity at all levels in their organisations.


    Leading the webinar will be Anthony Horrigan, CEO, StaffMetrix, supported by Jane Gotts, Founding Partner and Director, Gen Analytics.
  • Is your culture right to support the SMCR? Recorded: Sep 13 2017 63 mins
    Philippa Grocott
    How many times have you seen in FCA publications, be it the Business Plan, The Conduct Risk Report or a speech or an article made or written by an FCA executive the word culture?

    In the FCA’s 2017/18 Business Plan it stated “Our focus on culture and governance in financial services and its impact on individual and firms’ conduct is a priority. We will continue to promote the right cultures, behaviours and effective governance across the industry to deliver appropriate outcomes for consumers, markets and competition consistent”

    Culture forms an important part in demonstrating these changes. With the embedding of the of the new Senior Managers Regime in Banking and the implementation for other regulated firms coming along in 2018 there isn’t a better time to ensure your strategy, governance and underlying culture are aligned.

    The FCA wants to see progress on culture, alongside embracing the requirements of the Senior Managers and Certification regime, SMCR. They have made it clear that senior management teams will be held to account for failings in company culture. Taking time now to ensure that a strong framework is in place to satisfy the regulators will give your senior managers and their teams the confidence they need to go about their day to day duties.

    The reputation (and revenues) of your business depends on your approach to culture, and conduct risk and of course, SMCR. Every week we hear of another corporate failure that has eroded the trust in the industry – better business culture has become a regulatory priority.


    •A Reminder of why SMCR was introduced
    •What you should have in place now
    •What is the right culture?
    •Examples of behaviour that undermine your culture
    •Key Actions
  • Mindset of Success Recorded: Jul 5 2017 56 mins
    Jo Owen
    In this webinar you will find out what differentiates the very best leaders from the merely very good, at every level of the firm.

    From spies to sports, education to entrepreneurs to business and beyond Mindset of Success is based on original research with ordinary people doing extraordinary things.

    The session explores seven mindsets (plus one mindset from the dark side) which all the best leaders have. The good news is that these mindsets are consistent for all leaders. The even better news is that you can build each mindset yourself: this session will show how.

    About the speaker

    Jo practices what he preaches as a speaker. He is the UKs #1 best selling author on leadership with titles including How to Lead, Tribal Business School, Global Teams and Mindset of Success. He is the only person to win the Chartered Institute of Management Gold Award three times for his books.

    He has worked with over 100 of the best, and a few of the worst, organisations on our planet in most industries in Japan, Europe, Asia and North America. He has been a partner at Accenture, started a bank, built a business in Japan and was sued for $12 billion. He is a founder of eight national and global charities including:

    •Teach First, which is now the top graduate recruiter in the UK.
    •Start Up which has helped 400 offenders start their own (legitimate) businesses on release from prison.
    •STIR, which is improving education for over one million children in India and Uganda

    As a speaker he has given keynote speeches on tribes, leadership and global teams to Apple, Barclays, BT, CMI, CIPD, EDS IBM, Pearson, Qualcomm, Skype, Symantec, Unilever and many others.

    Jo holds an MA from Cambridge University, is a fellow of the Royal Society of Arts, was the best nappy salesman in Birmingham and was responsible for putting the blue speckle in Daz.

    Find out more at www.ilead.guru where you can read free chapters of his books, or contact him at jo@ilead.guru.
  • Some hard facts about your soft skills... Why people with purpose perform better Recorded: Jun 22 2017 57 mins
    Kevin Murray
    Leaders who put relationships and purpose before results, enable their people to perform better. Why? Because having a sense of purpose and belonging, and being respected, makes you feel worthy, changes your brain chemistry and that changes everything – from your perception of pain, your ability to handle difficult and challenging environments, and even your health and well-being. In a world where companies are competing to win customers, keep them loyal, build trust and perform well, soft skills have grown in importance and are now crucial to ensuring ethical behaviours, achieving high levels of customer satisfaction, and achieving demanding goals.
    Understanding more about how our brains work will help leaders to be more inspiring. When people find a sense of purpose, and begin to dream and chase positive goals, the benefits are limitless. They change themselves, they better their families, they improve their communities, they help their organizations and companies to perform better, they help to create wealth and prosperity, and they contribute to society in a wide range of ways. Learn more about the essential soft skills that will make you a better leader / manager in this webinar by best selling author Kevin Murray.
  • Inclusive Talent Management Recorded: May 30 2017 57 mins
    Danny Kalman, Stephen Frost
    Diversity and Inclusion (D&I) is a subject that is front of mind in all our organisations – we know that it is the only way of ensuring access and retention of the best talent. While there is often leadership support and buy-in, organisations often struggle to be truly inclusive in the implementation, failing to design core business processes around it.

    We very much hope you can join us for this webinar to explore this important subject and hear from Stephen Frost and Danny Kalman (co-authors of Inclusive Talent management, published by Kogan Page) about some practical steps and best practice for incorporating inclusiveness and a leadership mind-set into your organisation’s talent management strategies.
  • CB:PSB 5 Year Professionalism Research Recorded: Mar 20 2017 46 mins
    Alasdair McIntyre
    Since 2011, the Chartered Banker Professional Standards Board (CB:PSB) has been at the forefront of the drive to build and demonstrate professionalism in banking. It continues to be the only body creating professional standards of conduct and expertise for bankers to achieve individually.

    In this upcoming webcast, Alasdair McIntyre, CB:PSB Business Manager, will:

    - Provide an Introduction / Background to the CB:PSB;

    - An overview of the CB:PSB’s research and measurements approach;

    - Outcomes from the CB:PSB’s research and measurements; and

    - How the data informs the work of the CB:PSB and, in a larger sense, the Chartered Banker Institute.
  • Empowerment, Cultural Change & Driving Business Performance Recorded: Feb 14 2017 51 mins
    Andrew Hastings & Philippe Cosson
    Join Andrew Hastings, Partner, AP Partners and Philippe Cosson, Managing Partner, AP Partners as they discuss how to empower not only yourself but also your team, in order to deliver your company’s strategy. How do you improve the level of engagement between team members and can you take ownership of the situation and build a more empowered team? How will empowerment accelerate implementation?
  • Career Development: From Strength to Strength Recorded: Jan 24 2017 49 mins
    Teresa Robertson
    Teresa Robertson, HR Business Partner - People, Planning & Communication at the Chartered Banker Institute, also a Career Coach, discusses career development in our upcoming webcast. Teresa will talk over the key steps to take to support your career planning, how to create a career development plan and much more.
  • Leading yourself and others through change Recorded: Dec 8 2016 61 mins
    Kevin Johnson
    How do you make sure changes are smoothly implemented? How do you achieve lasting benefits? Kevin Johnson focuses on the impact of change on people as they move from one situation to another.

    Kevin gained the majority of his business experience in senior management in the financial services industry. As a senior consultant he worked with blue chip organisations across Europe, Asia and the United States including Banco de Portugal, Ford Europe, VW, the Whitbread Group and Delta Airlines.
  • Introducing the 2025 Foundation Recorded: Oct 25 2016 16 mins
    Simon Thompson
    Our CEO Simon Thompson introduces the Chartered Banker 2025 Foundation.
  • RiskWise Recorded: Oct 18 2016 54 mins
    Keith Smith / John Hudson
    An intuitive approach to the Risk Process
  • Connecting capital with communities Recorded: Sep 14 2016 43 mins
    Alastair Davis, CEO Social Investment Scotland (SIS)
    Social Investment Scotland (SIS) is a charity and social enterprise that provides loans to other charities, social enterprises and community groups across Scotland.

    Alastair Davis, CEO, explains how SIS connect capital with communities; to make a real, measurable and sustainable impact on people's lives.
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  • Live at: Jul 5 2016 12:00 pm
  • Presented by: Marie Taylor
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