How do you make sure changes are smoothly implemented? How do you achieve lasting benefits? Kevin Johnson focuses on the impact of change on people as they move from one situation to another.
Kevin gained the majority of his business experience in senior management in the financial services industry. As a senior consultant he worked with blue chip organisations across Europe, Asia and the United States including Banco de Portugal, Ford Europe, VW, the Whitbread Group and Delta Airlines.
Banks design their products around the 'perfect customer.' But what about those with vulnerabilities? With an ageing population doesn't it make good business sense to design for the 'imperfect customer'?
Strengthening accountability in banking: a new regulatory framework for individuals with the aim of restoring public trust in banking and improving the culture within banks themselves. Director and co-founder of Redland, Carl Redfern and Andy Atkinson discuss certification and what it means for individual employees working in financial services. Simon Thompson introduces the Chartered Banker Institute's Certificate of Professionalism.
The new Senior Managers Regime shines a spotlight on the hot topic of risk culture and conduct. Managing Directors of Risk Audit Professional Development, Chris Hollands and Sandro Boeri discuss behaviours in banking and measuring culture.
GDPR aims to give citizens control of their personal data and to simplify the regulatory environment. With sanctions for failing to comply of fines of up to 4% of the annual worldwide turnover, non-compliance is not an option.
Brexit - refers to the possibility of a British exit from the European Union. What are the implications for financial services? Presenter Raoul Ruparel, co-director of Open Europe, has been at the forefront of analysing crucial issues relating to EU trade and economic prosperity.
When a corrupt property dealer went to jail, the Manhattan based bank that Lady Susan Rice CBE worked for should have taken the loss as a bad debt. Instead they re-wrote the rule book; became property developers and built a business and shopping mall in the Bronx. The project was a commercial and social success. Susan asks that as bankers we spend more time factoring societal benefits into our business cases. She also observes that we express a business' success in monetary terms, but blame behaviours when things go wrong.
How prepared are you for a visit from the FCA? Can you demonstrate 'Fit and Proper'? As an approved FCA auditor, Charles Cattell knows what is involved in preparing for and receiving a visit from the regulator.
After leaving the British Army, Bryan lead a team of retired Gurkhas in the delivery of industrial security services on a diamond mine, in war-torn Angola. After being taken captive, released and evacuated, Bryan volunteered to return to secure the mine. Under his effective leadership, his team managed to excel beyond their contractual duty in a harsh and hostile environment.
Bryan honed his business skills in wealth management before forming his own leadership development and sales training company. He has worked with many major banking and insurance clients.
A money laundering scam known as ‘Cuckoo Smurfing’ saw three men jailed for attempting to replace £700,000 of legitimate funds with ‘dirty money’. Business Resilience Manager, Graham Vance from the Scottish Business Resilience Centre presents. He discuss the case and how it highlights when a bank’s ‘adequate’ anti-money laundering procedures just aren’t good enough. And the importance of accountability and communication as part of the new FCA Senior Managers Regime.
Human error is responsible for 90% of all successful cyber-attacks. Investment in cyber technology is increasing; but so are cyber security breaches. Many banks have been casualties and remain vulnerable. Cyber resilience isn’t the preserve of the IT or risk department, we all have a part to play. Do you know yours?
We are the largest dedicated professional membership body for bankers in the UK.We help bankers and banks embed a culture of ethical and professional standards, and meet the requirements of the new regulatory regimes.