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DevOps and other Trends that will Impact ITSM in 2014

Join this panel of industry experts as they explore the growing interest and impact of key trends in the IT space including DevOps, Agile, BYOD, Social Media, Metrics and ITaaS.
Recorded Jan 15 2014 56 mins
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Presented by
Jayne Groll, ITSM Academy; Rob Stroud, CA Technologies; Kenneth Gonzalez, Engaged Consulting; Larry Cooper, BSSNexus Global
Presentation preview: DevOps and other Trends that will Impact ITSM in 2014

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  • Agile Service Delivery Recorded: Oct 26 2016 63 mins
    Claire Agutter and Jayne Groll
    In this lively webinar we are pleased to welcome Claire Agutter of ITSM Zone and Jayne Groll from the DevOps institute to talk about Agile Service Delivery and answer the following questions:
    1. Why are ITSM organizations looking to be more agile?
    2. What does it mean for existing frameworks like ITIL?
    3. What are organizations adopting? (agile ITSM, DevOps)
    4. What is the role of tools and techniques such as process hacking to achieving agile service delivery?
    5. What are the business benefits and value?

    The webinar will cover topics that bridge Delivery Agility and Business Agility in The Agility Series.

    About our presenters:
    Claire Agutter is the lead tutor for ITSM Zone (www.itsm.zone), providers of high quality, accredited online training for IT professionals. Claire uses her background in service management operations and consultancy to blend old and new best practice to give organizations the toolkit they need to deliver business value. From ITIL to DevOps, OBASHI and Agile Service Management, Claire believes in sharing knowledge and experience between organizations, and hosts the popular ITSM Crowd hangouts that provide practical advice to professionals around the world.

    Jayne Groll is a Board Member of the DevOps Institute (DOI). She is also President of ITSM Academy. Jayne carries many IT credentials including ITIL Expert™, Certified ScrumMaster, Certified Agile Service Manager, DevOps Foundation and is a Certified Process Design Engineer (CPDE)™ . Her IT management career spans over 25 years roles across a wide range of industries. Jayne is very active in the ITSM, Agile and DevOps communities and is the author of the Agile Service Management Guide. She is a frequent presenter at local, national and virtual events.
  • Leadership agility: why it matters and how it changes our perspective Recorded: Jul 6 2016 62 mins
    Ken Gonzalez and Larry Cooper
    According to author and long-time advisory consultant Ken Gonzalez, leadership is not a spectator sport, you need to actually try being a leader in order to become one. Ken also says that leadership now matters far more than management.

    Larry Cooper says that anyone at any level can be a leader - the real role of existing leaders is to nurture and create new ones. Larry also believes that when an organization’s leaders no longer have to make any day-to-day decisions is the point at which they will have achieved true leadership agility.

    So with all the talk about leadership agility and how leadership is now more valued than management, how are we to make sense of it all?

    In this lively talk Ken and Larry will explore the differences between leadership and management, why leadership now matters more, the real role of leadership, the challenges to achieving it, and what leadership agility looks like. Finally, they leave you with three key take-away’s for better understanding the premise of true leadership agility.
  • The Adaptive Strategy Framework Recorded: May 25 2016 55 mins
    Larry Cooper
    Change is occurring at unprecedented levels which is leading to uncertainty and trepidation by leaders from the smallest to the largest of organizations. Yet there are some leaders and organizations who seem to thrive, not in spite of these circumstances, but because of them. They have learned to adapt and iterate their strategies just as agile teams do for software development. Ever wondered how to do that in your organization?

    The Adaptive Strategy Framework is your tour guide for strategic excellence in creating value based on iterative and incremental execution of Strategic Change to realize your organization’s vision and strategies. The framework encourages emergent thinking across Networked Teams and enables strategic adaptability through continuous refinement of an organization’s capabilities.

    The framework consists of Networked Teams (with roles), events, artifacts, and rules.

    All attendees will get a link during the webinar to download a free copy of the Framework. The Framework will be made freely available after the launch event though BSSNexus will retain all copyrights.
  • A 3-step agile approach to mobilize, engage and develop high-performing teams Recorded: May 19 2016 51 mins
    Charlotte Goudreault and Claude Emond
    Traditional project management approaches focus on measuring performance in terms of respecting time and cost estimates. Those measures confirm performance after the fact and do not address the main driver of project success: engaged high-performing teams.

    This webinar, co-hosted by Charlotte Goudreault and Claude Emond, will present the link between continuously engaged teams, superior performance and successful high value project delivery, as well as explain how agile values, principles and tools can help build and develop continuously engaged, high-performing project teams.

    Charlotte and Claude will also present and demonstrate, using real project data, a simple 3-step approach, based on agile techniques and inspired by their own experiences in projects, that will help you to quickly mobilize your teams (any types of teams, project-oriented or production-oriented) and keep them engaged and high-performing.

    Those who attend the webinar will be given access to a pdf copy of the presentation slides as well as to a copy of an Excel template that can be used as a support tool to monitor and improve team engagement.
  • Are you an Agile Project Manager or an Agile Project Leader? Recorded: Mar 1 2016 55 mins
    Lawrence (Larry Cooper)
    As Agile and agile thinking has continued to gain traction in organizations beyond the software development teams, project managers are left wondering what it all means to them.

    Some Agile practitioners promote the idea the PMs are no longer needed once you make the transition to using a practice such as Scrum. Does this mean that the PM role will become obsolete in Agile organizations? Or does it mean that the role of traditional project manager needs to transform to being a agile project leader?

    If you are a PM in an organization making the transition to Agile, come find out what it means to you and what you need to do start the transformation to becoming an Agile Project Leader.
  • DevOps and other Trends that will Impact ITSM in 2014 Recorded: Jan 15 2014 56 mins
    Jayne Groll, ITSM Academy; Rob Stroud, CA Technologies; Kenneth Gonzalez, Engaged Consulting; Larry Cooper, BSSNexus Global
    Join this panel of industry experts as they explore the growing interest and impact of key trends in the IT space including DevOps, Agile, BYOD, Social Media, Metrics and ITaaS.
  • Universal Agile Thinking – Supporting the Organization Recorded: Oct 9 2013 49 mins
    Larry Cooper, Senior Partner, BSSNexus Global Inc & Jen Stone, formerly Managing Director, International Consortium for Agile
    Agile is not new. US rocket scientists applied incremental design and development methods in the 1950’s and IBM taught incremental practices in Los Angeles in the early 1960’s. Despite its extensive history, many people think Agile started with the Agile Manifesto in 2001. The Manifesto’s emphasis on software development also created the misconception that Agile is limited to the software development lifecycle. While some practitioners focus solely on Agile methods, others perceive that Agile’s real value is in the ability of its principles to change our thinking and behaviors. For a growing number of people and the organizations to which they belong, Agile is a strategy that can be successfully applied to any context or industry in any part of any organization.

    In this webinar, we will review the broad origins of Agile, examine how Agile is permeating all facets of the organization, and consider the far-reaching implications of Agile within ITSM in particular. We will also explore the characteristics of an Agile organization, with an eye towards what needs to change in Agile IT organizations (both in Dev and Ops) by way of focusing on such technical aspects as how to capitalize software product development and how we can make Supplier Management more Agile.

    Learning Outcomes - attendees will be able to:
    - Identify the broad origins of Agile in order to place its development within a larger historical context
    - Identify how Agile is beginning to permeate all facets of organizations so they can begin planning interactions that take into account Agile’s broader, interconnected reach within their own organizations
    - Analyze the implications of Agile within IT and IT Service Management so they can adjust their methodologies to take advantage of its impacts
    - Assess what Agile means to software product development and Supplier Management in particular in order to begin to design successful approaches to their technical needs
  • Why Meaning Matters: CSF's, KPI's, Metrics, Outcomes and Benefits Recorded: Sep 11 2013 49 mins
    Larry Cooper, Senior Partner, BSSNexus Global Inc.
    This presentation is based on an article Larry wrote in 2007 called “CSF's, KPI's, Metrics, Outcomes and Benefits”. The original article was spawned by an e-mail he had received that purported to describe "The top 50 Critical Success Factors (CSF's) for ITIL". Among the approximately 50 items listed, real CSFs were in the minority as most of the supposed CSFs were in fact metrics, KPIs, benefits or outcomes. These terms - though related, are different; they are often used interchangeably - incorrectly; many people create their own definitions on the fly of what they mean; and, the ITIL books don't help matters as they don't apply them consistently from one volume to the next - or even from one chapter to the next within the same volume! A book released recently through the TSO on Metrics and CSFs falls into the same trap. So no wonder everyone is confused.

    This webinar provides a level-set for participants as to what each of these terms actually mean based on their origins and how they relate to one another. This will be done within the context of starting with the end (i.e. Outcomes and desired Benefits) in mind. It is only when you know what you are trying to achieve that you can measure the right things.

    Participants will also be introduced to the concepts of leading versus lagging indicators.

    Learning Outcomes
    - An understanding of both the origins and meanings of the referenced terms
    - An understanding of the relationships and dependencies between the terms by way of ITSM examples
Build internal capabilities for Digital Transformation
Organizations in all sectors, regardless of size, need to master digital transformation. To achieve that mastery they first need to acquire the capabilities to continually adapt to and drive relevant change. While digital transformation involves technology, to be successful requires far more than mastery of digital technologies.

The purpose of this channel is to help organizations grow the capabilities they need to do this and to help their people develop their individual capabilities to support their organization through the "Creating Shared Context: An Adaptive Strategy Game"

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  • Title: DevOps and other Trends that will Impact ITSM in 2014
  • Live at: Jan 15 2014 3:00 pm
  • Presented by: Jayne Groll, ITSM Academy; Rob Stroud, CA Technologies; Kenneth Gonzalez, Engaged Consulting; Larry Cooper, BSSNexus Global
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