Aaron Lumnah, Senior Manager, Demand Generatio, Semafone
With rates of card-not-present payment fraud continuing to grow higher every year, payment and data security has never been a higher priority for organizations. Protecting customer data is of utmost importance, especially with governments and regulatory bodies increasingly turning their attention to these issues and producing legislation to implore companies to take additional security measures. Contact centers are a part of the organization particularly fraught with responsibility, processing mountains of payments and finding themselves to be a favorite target for hackers and fraudsters. Because of this, contact centers face a myriad of laws and regulations governing the way they treat this data, such as the PCI DSS for those taking payments, and the recently passed California Consumer Privacy Act, among many others.
Register now for an insightful webinar where you'll learn:
- The top data security regulations, laws, and standards bodies affecting contact center data governance, like the California Consumer Privacy Act and the PCI DSS
- How to comply with sometimes competing regulatory requirements and resolve conflicting stipulations
- How to achieve compliance more simply and cost effectively
Thomas Chisena, Associate, Foley & Lardner LLP
Thomas is an associate with Foley & Lardner LLP, where he advises on all matters involving intellectual property and technology transactions, including licensing, procurement, outsourcing, and other technology law issues affecting companies of all sizes.
Aaron Lumnah, Senior Manager, Demand Generation
Aaron is a member of the Semafone marketing team, where he regularly contributes to the Semafone blog and authors many types of content around payment security, PCI DSS, and GDPR compliance.