Chatbots and AI in Fintech

Innovate Finance will deliver a webinar focussed on venture
capital investment in FinTech from a transatlantic perspective, bringing together leading international VCs to explore the changing FinTech investment landscape, the perfect startup pitch and what and who to watch in 2018.

Data is the new oil. How can financial services organisations use data to revolutionise their offerings and provide a better customer experience?

Join this panel to find out:

- How can banks help customers put their data to good use? What have we learned from Open Banking and PSD2?
- How can AI and predictive intelligence be used to avoid risks and provide a more seamless experience?
- Challenges with data management and aggregation and how to solve them
- How data analytics is impacting financial services

What does the bank of the future look like? What are the opportunities and challenges that technology brings to the payments ecosystem?

Join this panel where the speakers will discuss:

-How can data make banking more effective for the modern-day consumer?
-What are the latest trends in new payments platforms and models?
-How are different industries like eCommerce, retail, and insurance affected?
-What are the effects of GDPR and Open Banking?
-What does connected financial services look like?
-The security pitfalls that financial institutions need to look out for

Customer on boarding can be complicated, especially within regulated industries like financial services. How can banks and new challengers ensure that this is accomplished in the most seamless way?

Join this panel to learn:

- Achieving speed and scalability whilst staying compliant
- Balancing security and risk with a good customer experience
- Common on boarding mistakes that both banks and fin techs are making

The Financial Services industry has a big target on its back when it comes to attacks by cyber criminals. How can financial institutions keep precious customer data safe whilst utilising technology to equip themselves with the tools to prevent fraud and financial crime?

Join this panel to hear:

- Lessons learned from recent breaches and hacks
- AI-powered strategies to protect your financial institution
- The unique security challenges of incumbent organisations vs. FinTechs
- Best practices to fight fraud and financial crime

Organisations are often challenged with finding the right balance between innovating and staying secure. How are cutting-edge advancements revolutionising the way we look at identity and authentication?

Join the panel to hear about:

-Understanding the digital identity landscape
-How to avoid drop-off during the verification process
-How developments like biometrics, AI, blockchain can impact identity and data management
-How to adapt and respond to new regulations like PSD2, Open Banking, and GDPR

What does the future of connected commerce look like? The changing need of the customer has meant that the shopping experience is changing and merchants, retailers, and payments companies need to future-proof their offerings.

Join this panel to discover:

-Current landscape and trends in the commerce industry
-How can AI revolutionise the customer experience and help organisations evolve?
-From PoS to multi-channel platforms, how can you provide a frictionless customer experience?
-What are the risk and compliance challenges that need to be at top-of-mind?
-How can we proactively prevent fraud rather than react when the damage has been done?

With rates of card-not-present payment fraud continuing to grow higher every year, payment and data security has never been a higher priority for organizations. Protecting customer data is of utmost importance, especially with governments and regulatory bodies increasingly turning their attention to these issues and producing legislation to implore companies to take additional security measures.

Contact centers are a part of the organization particularly fraught with responsibility, processing mountains of payments and finding themselves to be a favorite target for hackers and fraudsters. Because of this, contact centers face a myriad of laws and regulations governing the way they treat this data, such as the PCI DSS for those taking payments, among many others.

Register now to Semafone for an insightful webinar where you'll learn:

- The top data security regulations, laws, and standards bodies affecting contact center data governance
- How to comply with sometimes competing regulatory requirements and resolve conflicting stipulations
- How to achieve compliance more simply and cost effectively


Presenter: Aaron Lumnah, Senior Manager, Demand Generation

Aaron is a member of the Semafone marketing team, where he regularly contributes to the Semafone blog and authors many types of content around payment security, PCI DSS, and GDPR compliance. He enjoys providing IT practitioners with helpful insights that help them solve problems.

Effectively managing cross-border payment compliance is one of the biggest challenges facing enterprises looking to expand globally.

Sending payments internationally requires adherence to multiple, often complex, payment regulations in both the originating country and the country in which the funds land.

Regulation continues to tighten and failure to comply brings significant costs ranging from failed payments and reputational damage to crippling fines and in severe cases, legal prosecution.

Yair will discuss the biggest compliance risks in the markets with the greatest opportunities (e.g., China, Russia), and offer insights on how to effectively leverage user behavior data to identify bad behaviors.

Having a great product and a slick marketing campaign isn’t enough anymore.

In the age of Uber and order-ahead, customers crave convenience, and payment options and methods help companies attract and keep customers.

What is your payments strategy?
Does it involve hardware and software?
What can you do to be on the cutting edge in payments to assist with customer retention and increase profits?

PSD2 open banking kicks off in September 14 2019. But do we all understand the liabilities and the issues around this?

There are liabilities around ASPSPs supplying data and based on what checking? What liabilities do the checking services have to the ASPSPs?
TPPs have no contacts with ASPSPs, so what happens in the case of disputes with PSUs?

Where an API provider is involved, what liabilities do they have, what liabilities does a PISP/AISP provider have both in disputes and data breaches? Finally what if any liability does a PSU have?

Panel moderated by:
David Parker, Polymath Consulting

Panelists include:
Brendan Jones, CCO, Konsentus
Kai Zhang, Associate Director, BCLP

Innovation has quickly become an overused and distorted word. At Money20/20 Europe expect to cut through the hype, explore what measurements we can use to benchmark innovation and get to the heart of sustainable and commercial step change. A key question which has moved back up the C-Level agenda of established; banks, tech companies and payments companies is:

"How can incumbents deliver meaningful game-changing innovation?"

There are three options available for incumbents, and at Money20/20 Europe we’ll be developing deeper into each one:

1. Can organisations transform their cultures to execute true innovation internally within their organisations? (cultural transformation)

2. Perhaps tech transformation is the way forward, partnering or acquisitions to do so?

3. Or do they need to achieve business model transformation by building something entirely new outside of the organisation?


These options are being heavily debated in boardrooms throughout Europe, with a number of high profile banks recently announcing plans to build brand new subsidiaries. Some of the traditional banks, payments and tech companies are pursuing a few or all of the options while others are sitting on the fence. Which is most effective and why? What are the dynamics at play that determine success for different types of companies? Hear from the leading companies in our industry as they share their incisive insight on the successes but also the failures and the lessons learned.

Panellists
Drew Graham, Director, Fintech Strategy & Engagement, Standard Chartered Bank
Megan Caywood, Chief Platform Officer, Starling Bank,

Hosted by Pat Patel, Content Director - Europe + Asia, Money20/20

Women are exposed to more financial risk over the course of their life.

We have a different life trajectory compared to men which exposes us to more financial shock. Women not only have more career interruptions, we work in part-time, temporary or insecure employment and live longer than our male partner.

Despite this women are less engaged when it comes to money and tend to save less and invest less. However report after report states that women want to learn more about money and investing.

So what is going on? And how can women take control of their financial future?

This webinar will outline how women can start to engage around money and what we need to do to build financial resilience. The aim is for the 'money conversation' to become accessible, fun and inspiring. At the same time we want to support women in having courage, clarity and confidence when it comes to money and investing.

The Purse is dedicated to empowering women financially so they can build the life of their dreams. We provide coaching, training, a community and tools so we can all support, learn and grow together.