Digital Banking: Customizing security to avoid customer fatigue

Presented by

Philippe Regniers, Director of Marketing for Online Banking and Payments

About this talk

A convenient and consistent online user experience breeds trust in a service. How it’s executed can alter a user’s perception either positively or negatively. When it comes to online security, consumers have different perceptions. What banks want to avoid is “security fatigue.” Risk management systems make sensitive online transactions more user friendly by customizing security in response to the risk. The real-time assessment of a user’s transaction is instantly evaluated and an authentication step can be sent if needed. Adapting strong authentication to the online transactions improves the customer experience and avoids fatiguing your users with security if it’s not necessary. Not all online transactions are created equal, so successful security solutions need to be intelligent and smart. Join us for a webinar on Tuesday November 16, 2016 as we discuss: •What not to do when it comes to online banking security •How to build a customized risk-based authentication process •Security as a business enabler •The influence of a user’s security persona toward risk

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