Digital Transformation in Financial Services

Innovation has quickly become an overused and distorted word. At Money20/20 Europe expect to cut through the hype, explore what measurements we can use to benchmark innovation and get to the heart of sustainable and commercial step change. A key question which has moved back up the C-Level agenda of established; banks, tech companies and payments companies is:

"How can incumbents deliver meaningful game-changing innovation?"

There are three options available for incumbents, and at Money20/20 Europe we’ll be developing deeper into each one:

1. Can organisations transform their cultures to execute true innovation internally within their organisations? (cultural transformation)

2. Perhaps tech transformation is the way forward, partnering or acquisitions to do so?

3. Or do they need to achieve business model transformation by building something entirely new outside of the organisation?

These options are being heavily debated in boardrooms throughout Europe, with a number of high profile banks recently announcing plans to build brand new subsidiaries. Some of the traditional banks, payments and tech companies are pursuing a few or all of the options while others are sitting on the fence. Which is most effective and why? What are the dynamics at play that determine success for different types of companies? Hear from the leading companies in our industry as they share their incisive insight on the successes but also the failures and the lessons learned.

Panellists
Dr Leda Glyptis, Chief of Staff, 11:FS
Drew Graham, Fintech Strategy
Megan Caywood, Managing Director, Global Head of Digital Strategy, Barclays

Hosted by Pat Patel, Global Content Director, Money20/20

Women are exposed to more financial risk over the course of their life.

We have a different life trajectory compared to men which exposes us to more financial shock. Women not only have more career interruptions, we work in part-time, temporary or insecure employment and live longer than our male partner.

Despite this women are less engaged when it comes to money and tend to save less and invest less. However report after report states that women want to learn more about money and investing.

So what is going on? And how can women take control of their financial future?

This webinar will outline how women can start to engage around money and what we need to do to build financial resilience. The aim is for the 'money conversation' to become accessible, fun and inspiring. At the same time we want to support women in having courage, clarity and confidence when it comes to money and investing.

The Purse is dedicated to empowering women financially so they can build the life of their dreams. We provide coaching, training, a community and tools so we can all support, learn and grow together.

Loyalty programs are nothing new, but opportunities to leverage them at the in-store and online checkout are. Innovations in payments and banking have ushered in the beginnings of the "open economy" and are bringing exciting new technologies to the market that will change the future of consumer engagement.

Ty Tyree (FIS) and Bruce Parker (Modo) speak with Eric Grover (Intrepid Ventures) on the work they're doing in the payments and loyalty space, and what opportunities they see in the market.

Join in to learn: Who are the major players in the "open economy"?, What are disruptors in the loyalty space doing (both banks, merchants, and payments players)?, What are new ways in which you can engage your end consumers to establish true brand loyalty?, What is the "open economy", and how are we going to see that playing out in the next 5 years?, and What is required in order to continue the "open economy"?

Moderator:
Eric Grover, Principal at Intrepid Ventures

Panellists:
Thomas (Ty) Tyree, VP of Loyalty Product at FIS
Bruce Parker, Founder & CEO at Modo

What determines how people pay for their goods and services? How might using cash instead of a debit card reflect your personality? Are you a utilitarian or hedonistic shopper?

This webinar looks at how the way people behave could affect their choice of payment. Dr. Anne Lewis argues that an economic model is not enough to fully predict future consumer payment habits, and social factors have an important influence on whether people reach for notes or cards.

The cashless society has been talked about for decades and with the increased use of digital payments some believe it’s closer than ever. Despite this cash remains a popular method of payment for consumers and businesses, and is forecast to continue to play an important role in the payments landscape for years to come.

Join this session for a discussion on the future of cash. This will include:

· Data and forecasts on cash and non-cash payment methods
· Research on the drivers behind consumer payment behavior
· Analysis on the future of cash – it’s role as both a transactional and continuity method of payment
· Country-specific examples

The presentation will provide an overview of the Canadian Anti-Fraud Centre, highlight trends in Mass Marketing Fraud and current scams, and discuss alternative measures to disrupting fraudulent operation through public/private partnership.

About the Speaker:
.Keith is a Fraud Analyst with the Canadian Anti-Fraud Centre's Operational Support Unit. The CAFC is Canada's central repository for data, intelligence and resource material as it relates to fraud. The CAFC commits to providing timely, accurate and useful information to assist citizens, businesses, law enforcement and governments in Canada and around the world. The CAFCis coordinated by the Royal Canadian Mounted Police in partnership with the Ontario Provincial Police and the Competition Bureau of Canada

Sufficient AML and KYC processes are critical in ensuring banks and FIs can not only protect themselves from being unknowingly involved in financial crime, but they are also integral in having a better understanding of their customers and providing them with a better experience.

Join this panel where our speakers will discuss:

-How can organisations improve existing AML/KYC requirements?
-What are the common mistakes made when it comes to compliance
-Which new technologies can help detect and prevent fraud and ensure FIs stay compliant?
-What are the key compliance issues for the Financial Services industry?
-How can organisations track financial crime with AI?

Identity theft is the fastest-growing crime in the U.S. Globally, one in 60 online transactions are fraudulent. So, if you fail to catch that fraud, the cost to your business – both reputational and financial – can be catastrophic

PYMNTS CEO Karen Webster and Kevin Trilli, chief product officer at Onfido, discuss the current trends in fraud techniques, and reveal how risk and fraud managers can utilize new technologies to catch them.

Attendees will learn:

- The most common identity document fraud techniques and how to spot them
- The challenges of tackling 3D fraud in digital, 2D environments
- How AI and biometrics are changing the face of online security and access
- Why fighting fraud will require a mix of human and machine expertise

Over the last seven years, the technologies used by call and contact centers to communicate with customers and complete card transactions have changed drastically. Networking methodologies like VoIP have since become widely adopted, while the number of applications organizations employ to process customer information has risen dramatically. For this reason, the PCI SSC recently released their highly anticipated updated “Guidance for Protecting Telephone-Based Card Payments” for the first time since 2011, offering several much-needed clarifications for organizations looking to achieve PCI DSS compliance inside their contact centers.

Join Semafone and Sec-1 Ltd. for this insightful webinar into the most pertinent changes, featuring two of the members of the PCI SSC’s Special Interest Group – Ben Rafferty, Chief Innovation Officer at Semafone, and Wayne Murphy, Senior Security Consultant at Sec-1 Ltd. We’ll cover the following:

• How to avoid scope-creep inside the contact center during PCI DSS compliance
• How Pause and Resume call recording solutions create more problems than they solve
• How most 3rd party services are now in scope for PCI DSS compliance
• How devices that control SIP Redirection are now also in scope

-How to better handle performing client due diligence on an ongoing basis?
-What are the challenges of the traditional AML/KYC procedures?
-What can we expect from the AML Directive that comes into force in June of this year?
-What are the common mistakes FIs make when managing their data?
-How can Machine Learning and automation help?

Legislation is placing an increasing burden on the financial services industry both to know its customers and to minimise personal data held. How do providers resolve that apparent contradiction and ensure that their accounts are safe, both for consumers and businesses? What are the key approaches and how can financial service providers keep up with the rate of technological progress and criminals?

As customers turn to digital channels more and more for their financial services, building a trustworthy foundation for authentication and an ongoing digital relationship with a customer that has never been more important.

Complicating matters, traditional ways of identifying their customers like KBA or in branch visits are no longer secure or convenient enough, how can financial institutions balance the needs of their customer versus their compliance department?

Join BrightTalk and Mitek in this webcast to discover:

The regulatory landscape for ID verification in Europe including PSD2, AMLD 4/5, GDPR
The market forces behind the demand from digital from consumers
How to balance the competing needs of compliance, customer friendly user experience and cost efficiency in your verification and authentication.
How the identity verification process can make or break your digital customer relationship and provides the foundation for authentication.

Speaker: Joe Bloemendaal, VP of Identity at Mitek

With sensitive data residing everywhere, organizations becoming more mobile, and the breach epidemic growing, the need for advanced identity and data protection solutions has become even more critical.

Learn about the Identity and Data Protection solutions for enterprise security organizations can take a data-centric approach to their security posture.

Learn about the new trends in Data Masking, Tokenization and Encryption.

Learn about the guidance and standards from FFIEC, PCI DSS, ISO and NIST.

Learn about the new API Economy and eCommerce trends and how to control sensitive data — both on-premises, and in public and private clouds.

Long Finance's Distributed Futures research programme has produced a report entitled “To Be, To Have, To Know Smart Ledgers & Identity Authentication”, the latest in a series of exciting projects in the programme. The webinar offers the opportunity to join the discussion on the findings of the report, which shows how identity management and authentication systems can make use of leading technology, such as smart ledgers, as well as to explore the social, economic, and political implications of their use. The research provides alternative models for practical identity management and authentication, and suggests considerations for policy makers, regulators, businesses, and individuals, both for the present and looking forward

The Strong Customer Authentication (SCA) requirements under the PSD2 come into effect this September, but are payment service providers ready? PSD2 doesn’t have to be post-apocalyptic, but it is going to bring about major changes, especially in the financial sector. Consumers are increasingly sensitive to any added friction and are voting with their feet. An estimated 70% of consumers abandon online forms due to a poor experience.

So the question is, how do you balance risk and compliance without compromising the customer experience? The winners post-PSD2 will be those that are able to collaborate closely with merchants to maximize SCA exemptions and minimize friction for those transactions subject to SCA.

Data breaches have risen 480% within Financial Services firms in the UK. With the Financial Services industry being plagued by constant risks and regular threats, professionals need to be at the top of their game to thwart criminals.

Join this panel where our experts will discuss:
-What is the current state of Financial Services security?
-How can organisations prevent and detect threats?
-What are the key questions FIs should be asking their security teams?
-Are new regulations doing enough to keep FIs and their customers safe?

Judging from the headlines, any financial institution that isn't building out a
blockchain strategy is potentially missing the next big digital gold rush.
Blockchain is touted as an immutable ledger system that will revolutionize
financial services and provide the platform for the future of currencies and
transactions.

Is blockchain really as safe as advertised? Is Proof of Work
more secure than Proof of Stake? What are the potential downsides or attacks
against it? And, perhaps most importantly, will it scale? Join a panel of experts
who will discuss these questions and more for this engaging panel.

Moderator:
Pete Lindstrom (IDC)

Panelists:
Diana Kelley (Microsoft)
Ed Moyle (Prelude Institute)
Eric Parizo (Global Data Technology)
Dan Blum (Security Architects Partners)

Find out what's trending in BrightTALK's FinTech and Financial Services community and which emerging trends and technologies are keeping professionals from both incumbent financial institutions and challengers up at night.

Join Ina Yulo from BrightTALK, Matt Cockayne from Envestnet Yodlee, and Laurel Wolfe from Klarna as they discuss:

-Which topics are Financial Services and FinTech professionals engaging with?
-Trending topics from the beginning of the year
-AI and Machine Learning in Financial Services
-What are the trends reshaping banking and payments
-The state of faster payments fraud
-How can Financial Services and FinTech companies build communities around their brand and create engaging thought leadership content?

Blockchain is all over the news nowadays, but what does it mean to the automotive industry?

Understanding Blockchain technology: zooming out to observe structural challenges in the automotive industry

How could blockchain address these challenges?