2017: Trends to watch for in Retail Banking

Presented by

Kit Carson, Stephen Walker (Verdict Financial), Peter Gee (niu), Nigel Verdon (Railsbank)

About this talk

Join this panel session where experts will discuss the following big trends to hit the retail banking space: ·Open banking – Spurred on by regulators, banks will implement plans to open their APIs to third parties, leading some banks to become marketplaces. · Data analytics – Banks and fintechs will use wider access to transactional and other personal financial data to provide consumers with high quality insight and advice. ·AI – As artificial intelligence becomes more sophisticated, banks will make greater use of this technology, most obviously with chatbot applications. · New entrants – More digital-only banks will launch or expand their presence in 2017, but customer acquisition will be a challenge. ·Channel use – Branch closure programs will accelerate, while mobile will continue to grow in functionality and popularity, albeit at a slower rate than before. ·Regulation – Regulators will pay increasing attention to the fintech sector as its growing size increases its potential to affect the market, for good or for ill.

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