Emotional Banking™ - Banking Cultural Transformation Can't Wait

Presented by

Duena Blomstrom, Author, Emotional Banking

About this talk

Banks being notoriously slow has become an assumed adage. Considering the pace of technology, consumer needs and regulation change, banks are running out of time to either become beloved brands and retain their relationship with the consumers or simply modify their business models to become efficient and profitable rails for those who will. To accomplish that, deeply meaningful cultural transformation needs to happen and fast. Emotional Banking details a series of methods to accomplish this transformation and looks at case studies of those banks that have undergone change. This session will feature Duena Blomstrom, the author of "Emotional Banking - Fixing Culture, Leveraging FinTech and Transforming Retail Banks into Brands " in conversation with bankers who have had to design and implement cultural change in their organisations."

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