Outsourcing Management Gives FinServ Control to Speed Digital Transformation
Andrew Smith, Director of Business Development, UK & Ireland, 4me Inc.
About this talk
Gartner state, organisations are increasing selective outsourcing as Digital Transformation increases and drives new demands for services to be introduced and the finance industry is at the forefront of this evolution. These new service providers need control and management if their delivery is to be transformative and cost-effective. Service Integration (SIAM) in Enetrprise Service Management (ESM) keeps outsourcing accountable and aligned to the terms of SLAs, OLAs and underpinning contracts.
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