Ways To Improve Customer Experience And Why Live Utility Data Can Help

Presented by

Chris Kelly - Business Development Director – Gaming

About this talk

Delivering a smooth customer onboarding process whilst meeting market regulations can be challenging for all organisations. How can you ensure a great UX whilst adhering to regulations? This ‘on-demand’ webinar focuses on ways to improve the onboarding process for your customers using live utility data. Yes, that’s right, utility data. Today, online customers, whether they’re looking to set up a gambling account, playing free online games, or making any form of online purchase, expect an easy and pain-free registration process. The challenge for many organisations operating within regulated markets is how to meet the needs of their customers whilst ensuring they meet market regulations. In this latest webinar, I talk you through the best ways to meet your customers’ needs as well as complying with regulations. I explain why using utility data is the answer. Presenter: Chris Kelly - Business Development Director – Gaming With years of experience in the ID&V space, Chris supports clients with their KYC and AML challenges to define the right solutions which meet the needs of the organisation and its customers. He enables clients to onboard more customers, reduce customer friction whilst increasing conversion rates and reducing costs.

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