Customer centricity through responsible & explainable AI
Presented by
Rajeev PAI, Senior Business Consultant, HSBC
About this talk
Keeping customers at the heart of its decisions is the mantra to success for businesses who aspire to sustain and grow. Well planned and carefully selected use cases, powered by AI are helping financial services organisations serve customers in far more efficient and creative ways than ever before by bringing the best of Human and machine together.
In this talk we will explore:
1. What are some of the real world use cases from banking
2. What are some of the challenges in adopting AI in banking
3. What is the way forward for the industry
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