How Conversational Intelligence Drives Exceptional Customer Service Experience

Presented by

Muddu Sudhakar, Co-Founder & CEO, Aisera

About this talk

In today’s digital economy, fintech and financial services providers are looking for ways to meet varying customer service needs and preferences to deliver 24/7 proactive, real-time service resolutions to customers. The best modern support experiences leverage AI to give customers a personalized and seamless experience across all channels. Emerging Conversational Intelligence technologies have evolved from rule-based chatbots and have introduced next-gen Conversational AI for autonomous customer interactions and Conversational RPA for streamlining business processes. Conversational AI and Conversational RPA help organizations auto-resolve customer requests and automate business workflows, tasks and actions, improving internal service desk productivity while boosting customer satisfaction. Key Takeaways: Why chatbots evolved to Conversational AI for instant user self-service What it takes to leverage out-of-the-box AI solutions to accelerate service delivery How Conversational AI and RPA improves user experiences at scale for 24/7 business continuity and support

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