Payments post-pandemic: Trends that will stick, and trends that won’t in 2021

Presented by

Thad Peterson, Senior Analyst, Aite Group

About this talk

The COVID-19 pandemic changed the way that consumers shop and buy, and especially how they pay. Some payment trends that were underway prior to the pandemic, like Buy Online/Pickup In-Store and contactless/touchless payments accelerated, while in-store retail essentially shut down in many categories. Others, like QR code payments have emerged in markets that have been chip card bastions for years. As nations get back on their feet post-vaccination, some of the trends that emerged in 2020 will continue while some payment activities will revert to pre-COVID-19 behaviors, or possibly disappear altogether. What will the payments space look like post-Pandemic? This webinar will identify the payment trends that have emerged, the trends that will continue as the pandemic abates, and trends that will slip into oblivion in the future.

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