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Financial Services’ Horizon: Innovation and digital landscape for consumers

It’s official, the Financial Services’ digital landscape has not only benefited but embraced challenges presented by the pandemic. However, if this market plans to continue with acceleration, it must accept innovative ideas and changes. Envisioning a positive outlook, even with the advent of disruptors can be achieved through operational resilience and having strategies for anticipation of risk.

Fintech, the market disruptors can now achieve market space, but will their purpose keep up with this rapid market pace? With being digital at the core of their business models, what ways can they increase their competitive advantage? How will they embrace ways for continuity to increase their presence? Consumers now have more convenient financial services, but are their voices being truly heard? How will this market envision its path towards being truly consumer centric?

The digital era is exciting but uncertain at the same time, so a proper balance is required. What is this balance? Also, who is involved? What mitigation will be presented to protect and serve consumers?

This webinar will discuss:
What is innovation’s role and outlook for the Financial Services market?
How will regulators change the perspective of conducting business digitally? Who are the most affluent national and global regulators?
Who will take on the new challenges to increase online consumer protection? What are the implementations?
Live online Nov 1 9:00 am UTC
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Presented by
Kristy Nelson, MBA/Paralegal E.G.S. Management Consult, Inc. Research and Innovation
Presentation preview: Financial Services’ Horizon:  Innovation and digital landscape for consumers

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  • Channel
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  • Compliance & Fintech: Reducing Risks Through Proper Data Management Policies Nov 4 2021 5:00 pm UTC 61 mins
    Elena Kozhemyakina, Fintech4Funds | Rajeev Pai, HSBC | Pat Bates, Privitar | Carlos Gutierrez Arguello, DemTech
    Data is more valuable than oil, and the ability of the financial services industry to gather, process, analyze, and sell data is creates opportunities and challenges. Proper data management systems that are primed for compliance can help reduce risks, propelling the industry forward.

    Join this panel to:
    - Hear about the newest tools & strategies available to help fintechs and financial services firms manage their data effectively
    - Learn best practices in data gathering & aggregation
    - Discover retroactive data cleansing tools and procedures for financial services institutions

    Panel moderated by:
    Elena Kozhemyakina, CEO and Founder, Fintech4Funds

    Panelists:
    Rajeev Pai, Senior Business Consultant - Design and Initiation – Data & Analytics, HSBC Global Services
    Pat Bates, Principal Sales Engineer, Privitar
    Carlos Gutierrez Arguello, Open Innovation and Partnerships Director, DemTech
  • Optimising compliance & risk management with Analytics and AI Nov 4 2021 3:00 pm UTC 50 mins
    Nida Naeem, Senior Manager (Analytics & Modelling) & Team Leader (Data Science), Deloitte (North and South Europe)
    Technology is driving organisational change at a breath-taking pace and those charged with governance and management need to ensure that risk management and compliance evolves in step to provide efficient and effective control in the age of disruption.

    The good news is that sophisticated data and technology tools can enhance or replace previously tedious and judgement-based activities with efficient, evidence-based, real-time and predictive compliance and risk management.

    In this session Nida will focus on how analytics, machine learning and AI is and can be used by organisations to optimise areas such as governance, risk management, fraud prevention, compliance, audit and assurance.
  • Protecting Data for Compliance and Risk Reduction Nov 3 2021 3:00 pm UTC 31 mins
    Nilesh Parmar, Data Privacy Expert, Privitar
    With regulations around data processing becoming ever more stringent, and the huge risk of reputational damage from leaked data, join Privitar to better understand how managing data privacy isn’t easy, what you should consider when implementing it and then how you can make it work in your organisation.

    In this webinar you will learn about:

    - How organizations can balance the risk of speedy access to data with privacy
    - The best strategies for implementing data privacy
    - How data privacy can be adopted enterprise-wide
  • Cyber Defense for the Financial Services Nov 3 2021 9:00 am UTC 60 mins
    Chandran Subramaniam, Founder & Director, Cyberfort Digisec Solution Private Limited
    One of the major challenges facing the Services industry like Financial Services, Health Care is compliance to Regulatory & Legal requirements of Data Privacy of their Customer Personal Data. We need to take care of Data Privacy requirements by Design & Default from the beginning.

    Managing emerging Cyber Security Risks effectively and sharing the current best practices in Cybersecurity Threat Management in general and in particular for the Financial Services Industry, are important.

    Join us as we discuss the Cyber Eco System, recent Cyber Security Threats particularly facing the Financial Services industry.
    We’ll go over emerging technology trends, disruption in the Controls Universe and the emerging Cyber Risks including the changing Attack Surface in this Digital Age.

    We shall also cover the Cyber Attack life cycle, Cyber defense, Threat Intelligence , Threat Hunting & continuous Cyber Threat Monitoring including Cybersecurity Operations Centre (CSOC) functions, Tools, Tactics & Techniques used in managing the Cybersecurity Risks for the Financial Services Industry.
  • Banking as a Service: The Rise of the Super Channel Nov 2 2021 5:00 pm UTC 60 mins
    Lakshan Abeyawardena, BFSI Consultant, Nagarro
    With the speed of change in technology, customer demand for new an improved interactions, and the regulatory landscape, it is difficult for a bank to keep innovating on all channel offerings. Banks are becoming more receptive to collaborating with FinTechs and outsourcing entire channel operations to multiple managed services players to offer enhanced customer experiences. Banking as a Service (BaaS) can potentially become the single most important banking channel which consolidates and opens up limitless possibilities on how customers can be served at each channel.

    In this webinar, we will try to uncover:
    what BaaS really means
    how open APIs, open banking, platform banking, and BaaS are related
    future potential of BaaS as a super channel
    outlook for banks leveraging on BaaS
  • What invisible surprises lie inside digital banking platforms? Nov 2 2021 9:00 am UTC 60 mins
    Leda Glyptis, Chief Client Officer, 10x Future Technologies
    Over the last 5 years the banking industry has spent a great deal of time and energy on visible capabilities, focusing on improving UX and on-the-glass experiences.



    If it’s not visible, if it’s not customer facing, it’s not important, right? Wrong. Digital maturity cannot be achieved without spending time, money and energy on getting the things that are not visible right.



    So why does the invisible technology hold the key to building scalable and robust digital capabilities for financial institutions?



    Join the webinar to hear Leda Glyptis, Chief Client Officer at 10x Banking explain:



    Where digital transformation starts and ends
    What impact the ‘plumbing’ has on the customer journey
    Why innovation requires business models and robust infrastructure
    How to marry innovation with business imperative
  • Top AI & Automation Tools for Fintech Nov 1 2021 5:00 pm UTC 60 mins
    Muddu Sudhakar, Co-Founder & CEO, Aisera
    During times of disruption and change, consumers want fast, secure, and practical solutions that support and understand their needs during challenging times. To optimize and enhance customer experiences, Fintech leaders must invest in advanced AI and Automation technologies to accelerate digital banking transformation.

    This session will discuss how AI and automation improve the accuracy and personalization of financial services while saving dollars at the call center and support desk.

    Key Takeaways:
    Conversational AI for consumer self-service and engagement
    Workflow Automation for scaling business processes at speed
    Out-of-the-box AI improves CX and bottom-line performance
  • Keeping Up with FinTech: What’s New? Nov 1 2021 3:00 pm UTC 60 mins
    Aly Madhavji,, Jose Angel Arias, Robert Cruz + others TBD
    As technology continues to impact every aspect of the financial industry, it’s important that organisations know how to adapt to increasingly complicated compliance regulations, difficult to understand algorithms, evolving consumer habits, and more. With all these expectations, how can organisations stay aware of the latest developments in fintech?

    Today’s fintech organisations are busier than ever in this new digital age, and it's necessary that they stay up-to-date on the newest trends and developments. Join this panel as we cover where the future of fintech is heading and how organisations can prepare themselves.

    Tune in to hear:
    How FinTech companies can work with regulators and financial service companies to protect consumers
    The latest FinTech news and what’s affecting today’s FinTech organisations
    Tools and best practices to secure your organisation against fraud and ransomware
    New ways technology can better your organisation’s data and improve insights

    Speakers:
    Aly Madhavji, Managing Partner, Blockchain Founders Fund (Moderator)
    Jose Angel Arias, COO, Flexewallet
    Robert Cruz, Vice President, Information Governance, Smarsh
  • Fintech Product Adoption with Behavioral Science Nov 1 2021 1:00 pm UTC 60 mins
    Shirin Oreizy, Founder and CEO, Next Step & Brad Swain, Chief Behavioral Scientist, Next Step
    If you’re not moving ahead, you’re falling behind. Especially for startups, it’s not enough to have superior products; to survive, you have to continuously increase adoption. By now you’ve mastered the art of moving fast and breaking things, but at a certain stage of growth, hacking your way forward simply doesn’t work as well.

    Join us in our upcoming webinar to learn how fintech startups can apply Behavioral Science at the top of the funnel to measurably increase adoption. See what happens when you use this scientific methodology to uncover the psychology behind your audience's decision-making.

    In this webinar we cover:
    Introduction to Behavioral Science & why it’s relevant for fintech
    Scientific Methodology for applying it to your Marketing & Growth challenges
    Real-life examples of Behavioral Science applied to the top of the funnel to increase adoption for Fintech startups
  • Financial Services’ Horizon: Innovation and digital landscape for consumers Nov 1 2021 9:00 am UTC 60 mins
    Kristy Nelson, MBA/Paralegal E.G.S. Management Consult, Inc. Research and Innovation
    It’s official, the Financial Services’ digital landscape has not only benefited but embraced challenges presented by the pandemic. However, if this market plans to continue with acceleration, it must accept innovative ideas and changes. Envisioning a positive outlook, even with the advent of disruptors can be achieved through operational resilience and having strategies for anticipation of risk.

    Fintech, the market disruptors can now achieve market space, but will their purpose keep up with this rapid market pace? With being digital at the core of their business models, what ways can they increase their competitive advantage? How will they embrace ways for continuity to increase their presence? Consumers now have more convenient financial services, but are their voices being truly heard? How will this market envision its path towards being truly consumer centric?

    The digital era is exciting but uncertain at the same time, so a proper balance is required. What is this balance? Also, who is involved? What mitigation will be presented to protect and serve consumers?

    This webinar will discuss:
    What is innovation’s role and outlook for the Financial Services market?
    How will regulators change the perspective of conducting business digitally? Who are the most affluent national and global regulators?
    Who will take on the new challenges to increase online consumer protection? What are the implementations?
  • Tip of the Iceberg: Level 0 Insurance on the Blockchain Recorded: Oct 19 2021 49 mins
    Brian Maw, Chris Benedict, Cody Dyer & Dan Reading
    Adoption of blockchain/crypto technology will essentially change the way insurance companies operate in the new world we are living in. The advent of biometrics, tokenomics and data fabric will bring about a whole new way of assessing risk and providing insurance services.

    Simply relying on how it was done or using bolt-on solutions will not provide for the efficiencies, accuracy, or immutability that blockchain provides. Adoption will be driven through secure, accurate, transparent, and auditable features, which will ultimately enhance the experience of interacting with insurance products.

    Join this webcast as we discuss the below topics-
    How is the blockchain industry adapting to Insurance?
    Growth with Level 0, 1, or 2?
    Strategy to Overcome Growth hurdles
    Immutable Processing
    Hurdles to Growth

    Speakers:
    Brian Maw, CEO, Finnovant
    Chris Benedict, Chief Revenue Officer, Finnovant
    Cody Dyer, Director of Blockchain Innovation, Finnovant
    Dan Reading, President G&M, Insurance Services
  • Supercharging Trade Finance With Blockchain Recorded: Oct 19 2021 61 mins
    Lakshan Abeyawardena, BFSI Consultant, Nagarro
    Although cryptocurrencies and CBDC are the most talked about applications of blockchain in banking, blockchain and DLT usage for international trade has seen a significant rise in the last 2 years. The success of blockchain adoption for trade finance by banks all around the world has come out of necessity and its applicability in solving some of the age-old challenges faced in global trading.

    In this webinar, we will uncover:
    -how blockchain supports the four pillars of trade finance
    -how blockchain solves key challenges in traditional trade finance
    -factors that have supercharged blockchain adoption in international trade
    -popular enterprise blockchains that are changing the global trade landscape
    -future trends for blockchain in trade finance
  • Blockchain adoption, management, and application Recorded: Oct 19 2021 59 mins
    Atif Farid Mohammad & Waseem Ahmed
    In today’s complex environment organizations are embarking on Digital Transformation journey. Compared to existing systems, blockchains are faster, cheaper, more reliable, and much more secure. For example, in healthcare, patients often have medical history scattered among various medical records maintained in several health-care establishments. The data is available only in the scope of those specific systems. Having a Blockchain Medical Profile to store an individual’s medical profile that is accessible from anywhere at the time of need. This omnipresence of the medical data will be a boon for the field of medical informatics.

    Similarly, in financial institutions, transactions that happens within and among financial institutions can be delivered, provided immediately, shared, and completely transparent stored on an immutable ledger via Blockchain technology.

    The faster the information is received and the more accurate it is, the better. Blockchain is ideal for delivering that information because it provides immediate, shared and completely transparent information stored on an immutable ledger that can be accessed only by permissioned network members. Blockchain technology and its infrastructure (hardware, software, and facilities, connectivity, mobility, performance, and security and such can be easily deployed and managed using ITIL best practices.

    Speakers:
    Atif Farid Mohammad PhD, Adjunct Professor, Artificial Intelligence, Machine Learning, Blockchain, UNC Charlotte
    Waseem Ahmed, VP IT Production Operations, Citibank NA
  • Supply Chain Transparency – Solving Real Problems with Digital Storytelling Recorded: Oct 19 2021 52 mins
    David Smith, President, Micromation Inc
    Recent events and disruptions (Covid) have tested the resilience of our supply chains. Lack of transparency across the value chain continues to be a significant challenge.
    This session is about sharing supply chain issues/challenges, lessons learned and how smart traceability solutions are deployed in the real world.

    Join this webcast to learn about:
    TrueStoryteller a blockchain powered method of digitizing your supply chain to connect your brand and product to consumers helping build loyalty and trust.
    End-to-end supply chain visibility to access real-time data from the order process, manufacturing, storage, delivery and to invoicing.
    Simplified data capture solutions with embedded smart IoT sensors, data capture points and immutable traceability ledgers.
  • KYC through the Blockchain: Sharing Data and Creating a New Revenue Recorded: Oct 19 2021 46 mins
    Dr. Robert Norvill & James Bush (Concordance Ltd. ) + Mario Maawad (CaixaBank)
    With Blockchain becoming increasingly common in mainstream discourse, there’s never been a better time to expand this technology into more traditional industries which are interested in taking advantage of the innovative tools Blockchain can provide. In particular, companies within the financial sector have a wealth of KYC data that is untapped revenue potential just waiting to be utilised and monetised. With the use of Blockchain as an objective trust system and arbiter of truth between companies, the efficiency and privacy of collecting and sharing KYC data can be greatly improved while also creating a solid, new revenue stream.

    Join us as we share with you
    • How this use of Blockchain can be integrated into existing company frameworks
    • Examples of time saving, cost reduction and revenue generation provided by implementing this technology
    • How start-ups and larger companies alike, across multiple industries, can make use of such systems

    Speakers:
    Dr. Robert Norvill, Director, Concordance Ltd.
    James Bush, Tech Lead, Concordance Ltd.
    Mario Maawad, Security Innovation and Digital Transformation Manager, CaixaBank
  • How Blockchain is building consumer confidence Recorded: Oct 19 2021 49 mins
    Kate Baucherel, Digital Strategist, Galia Digital Ltd
    Sustainable, ethical supply chains matter to consumers, and businesses seeking a competitive advantage are turning to blockchain. Distributed ledger systems are already being used at scale around the world in supply chains from perishables to luxury goods, part of a toolkit to tackle social equity and sustainability, close the trade finance gap, and reduce supply chain risks. Join blockchain and cryptocurrency expert Kate Baucherel for a guided tour through the features of this technology that matter to enterprise, and discover the household names who are embracing new opportunities and realising benefits for stakeholders at every level.
  • Future of stablecoins Recorded: Oct 19 2021 26 mins
    Farah Saleh, Product Manager, Digix
    Join us as we will take a look at innovation of stablecoins, regulations and its future trends. Investments and payments made by cryptocurrencies will continue to accelerate globally. Price volatility both upward and downward trends have drawn financial interest and attention of the regulators.
    To function effectively as a currency alternative, crypto must be liquid, possess relatively low-price volatility, and be integrated with established financial institutions. As such, stablecoins will be a more popular alternative to push blockchain and crypto adoption forward.
  • A vCISO´s UX Advice: Security and Privacy or Usability is a False Trade-off Recorded: Aug 26 2021 42 mins
    Frank Satterwhite, Founder & Cyber Security Principal at 1600 Cyber
    Consumer trust in an organisation has never been so critical. In this session we will show the importance of balancing security and usability to increase protections and build & reinforce customer trust from minute 1. The mantra “if it is not usable, it is not secure” should be embraced by every team designing security solutions and “if it is not secure, it won’t build trust” should apply to teams involved in designing their customers’ experience.
    Finding that balance is key to making customers feel safe, a safety that builds loyalty and trust, which can become a competitive advantage for any organisation.

    -Virtual cyber security glasses for UX teams - Seeing things from a cyber perspective
    -Shift left building privacy and security into the design, and culture
    -Key UX design decisions
    -The importance of users understanding the need for security to build and keep trust
    -Customers that feel safe, are loyal: better privacy and security can be a competitive advantage
  • Fighting digital fraud across the customer journey with digital identity Recorded: Aug 26 2021 59 mins
    Surash Patel (Telesign), Fraser King​ (Vodafone Carrier Services), Gaurav Yadav (Deliveroo​) & Jonty Hirsowitz (Deferit)
    In 2020, cybercrime was estimated to top more than $3.5B GBP. The rapid acceleration of digital transformation has exposed companies and consumers to new and innovative opportunities for fraud and theft. Protecting your business from bad actors, fake accounts, account-takeovers, and fraud is more challenging than ever. Join us to learn about the increasingly innovative digital fraud and its growth, best practices for safe customer onboarding, and how to protect your customer base across the entire customer journey.

    Key Takeaways:

    a. Learn about the new global impact of digital fraud on your business
    b. Understand best on-boarding practice; lessons learned from the Global Internet giants
    c. Learn how to maintain a safe customer base

    Presenters:
    Surash Patel, VP of EMEA at Telesign
    Fraser King​, Global Head of Business Development for Vodafone Identity Hub​ at Vodafone Carrier Services
    Gaurav Yadav​, Product Management at Deliveroo​
    Jonty Hirsowitz, Chief Executive Officer and Co-Founder at Deferit
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  • Title: Financial Services’ Horizon: Innovation and digital landscape for consumers
  • Live at: Nov 1 2021 9:00 am
  • Presented by: Kristy Nelson, MBA/Paralegal E.G.S. Management Consult, Inc. Research and Innovation
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