How to reduce distracting background noise in the contact centre
Colin Rawlings, Acoustics by Design; Neil Hooper, Plantronics
About this talk
Customer Service Representatives are the voice of your brand. And making sure they can hear and be heard is critical to building customer relationships.
Hear Colin Rawlings, Technical Director at Acoustics by Design–one of the leading independent acoustical consulting firms–and Richard Kenny, Head of Global Contact Centre Marketing at Plantronics, for an interactive discussion on how to reduce distracting background noise in the contact centre.