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Apple Beats Music fmr Product VP on Building Trustworthy Products

What does it take for our products to become so essential that we trust them? The best products speak to us from the heart, not the mind, yet state-of-the-art product development optimizes for data, not emotions. Apple Beats Music fmr Product Head Ryan Walsh shares his lessons learned building products that touch us deeply, including the importance of storytelling, the critical role or organizational design, and insights that build trust.
Recorded Mar 1 2018 57 mins
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    Eleanor Morgan
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    Eleanor Morgan is the Chief Experience Officer at Casper - responsible for the design and development of the Casper customer experience across all touchpoints (digital, retail, in-home). Prior to joining Casper, Eleanor spent nearly 10 years at IDEO where she led the development of dozens of award-winning products and brand experiences for startups and Fortune 500 companies. Prior to IDEO, she worked as a product designer at Volkswagen. Eleanor holds a Masters in Mechanical Engineering from Stanford University and currently lives in NYC.
  • Artefact Creative Lead on Systems Thinking Meets Product Recorded: Jun 13 2019 35 mins
    Sheryl Cababa
    When designers focus too much on users, we become susceptible to having a narrow point of view. When tackling complex design problems, the user is just a single player in a series of causal and correlating events. How do you go beyond human-centered design to approach systemic problems? Artefact Creative Lead Sheryl Cababa discusses how systems thinking helps designers analyze complex problems - including the societal impact of social media.

    Sheryl Cababa is an Executive Creative Director at Artefact - bringing more than 20 years of experience in product design and consultancy. She has experience working with companies such as Microsoft, Philips, and IKEA, leading projects across industries from retail to robotic surgery systems. In addition, she has delivered presentations and workshops at conferences including Better World by Design, Seattle Interactive, and World Usability Day. Sheryl is a graduate of Syracuse University and currently lives in Seattle.
  • Asana Board Leader on Building a Product Career That Counts Recorded: Jun 6 2019 62 mins
    Anne Raimondi
    Talented product managers are in high demand. Growing startups need strong product leaders to turn early traction into sustainable product growth and scale. What does this all mean for you? How do you evaluate opportunities to understand what's right for you? Asana Board Leader Anne Raimondi will go behind-the-scenes and discuss how executives think about hiring product leaders. In addition, she will talk about developing criteria to evaluate what's most important to you and create your own meaningful journey.

    Speaker Bio: Anne Raimondi is an industry veteran with over 20 years of experience driving growth for B2B and B2C companies - taking them from startups to nationally recognized brands. Currently, she is the Chief Customer Officer for Guru, a leading AI knowledge management platform. Prior to Guru, Raimondi served as the SVP of Operations for Zendesk. Prior to Zendesk, Raimondi served as a product leader and executive for technology innovators - including Survey Monkey, TaskRabbit, Blue Nile and eBay. Anne holds an M.B.A. from Stanford University and currently lives in the Bay Area.
  • Slack Product Lead on Product Meets Improv Recorded: May 23 2019 43 mins
    Ellie Powers
    The tech industry tells you that you need to be smarter and work harder to do better. As product management becomes more demanding, it’s important to develop your skills in creative ways. That said, how can you continue to get better as a PM and have fun at the same time? Slack Product Lead Ellie Powers talks about how performing improv comedy has helped her become a better product manager - sharing the secret to owning a crowd on stage and in your product career.

    About the Speaker: Ellie Powers is a Director of Product at Slack - where she manages a team focused on optimizing the platform experience. Prior to joining Slack, she worked at Google for over 6 years - working on the Chrome browser and Google Play products. In addition, Ellie worked on product teams based in Europe for TalkTalk and VirtuOz. Following internships at Microsoft and Pfizer, she also worked at Microsoft for 4 years in program management. Ellie holds a degree from the Massachusetts Institute of Technology and currently lives in the Bay Area.
  • theSkimm CPO on Building Loyalty into Products Recorded: May 16 2019 57 mins
    Dheerja Kaur
    theSkimm has a loyal audience of 7M readers…also known as “Skimm’rs”. As you can imagine, it’s a product manager’s dream to build for people who care about your product. How do you incorporate the input from your most loyal customers into the products you build? Hear from theSkimm CPO Dheerja Kaur as she talks about developing subscription products for its audience. In addition, she will talk about how theSkimm takes an innovative approach to deliver content and information.

    About The Speaker: Dheerja Kaur is the Chief Product Officer at theSkimm, a company that focuses on delivering news and information into the routines of female millennials. Prior to joining theSkimm, Dheerja was a product leader at ESPN - working across all of ESPN's digital products and spearheading major initiatives. Key projects included the internationalization of ESPN digital properties, Grantland, some of their flagship apps and a relaunch of ESPN.com.
  • Experian Product Lead on When To Ignore User Feedback Recorded: May 9 2019 68 mins
    Mark Pydynowski
    One of the core tenets of being a great product manager is connecting with users. That said, it’s critical to leverage user feedback in productive ways. When do you want to follow vs. ignore your users’ feedback? Experian Product Lead Mark Pydynowski shares his biggest mistakes and successes in analyzing user feedback to build new products. Mark will outline when to listen to users vs. when to ignore them - and also review a framework inspired by the MAYA (Most Advanced, Yet Acceptable) industrial design principle

    Speaker Bio: Mark Pydynowski is the Senior Director of Product at Experian - helping 300+ businesses protect 60M+ consumers by building enterprise-level products in a white-label format. Prior to Experian, Mark led new product management and business development for Capital One's Digital Commerce B2B team. Prior to Capital One, Mark was the CMO at HonestPolicy.com - a value-based comparison shopping engine for consumer insurance. Before HonestPolicy.com, he was the co-founder and CEO of SOMARK Innovations, Inc., a venture-backed life science company (acquired by Two Oceans Pty Ltd). Mark earned his BSBA from Washington University in St. Louis and currently lives in Austin.
  • Microsoft Product Lead on Product Transformation via Jobs To Be Done Recorded: May 9 2019 25 mins
    Dare Obasanjo
    When products become more mature and feature-rich, it's easy to miss the forest through the trees when it comes to meeting the needs of your users. What job is your product “hired to do” and how can that insight transform your product? Microsoft Product Leader Dare Obasanjo talks about the “Jobs To Be Done” framework and how it drives successful product transformation. In addition, Dare will share examples of products that could have been more successful if they had done the job they were hired to do.



    About The Speaker: Dare Obasanjo leads the Bing Ads product team at Microsoft - optimizing the advertiser and developer experience across its network. With a career spanning nearly two decades at Microsoft, Dare has also managed Windows Live and worked on many products in Microsoft’s portfolio - including Hotmail, Messenger, SkyDrive & more. Dare is a graduate of Georgia Tech and currently lives in Seattle.
  • Shutterfly Product VP on The Power of Personalization Recorded: May 2 2019 61 mins
    Kristie Gan
    The purchasing choices for customers are no longer limited to supermarkets or big-box retail stores. To compensate for this, product managers are often asked to make products easier, faster or simpler. Why does personalization matter more now than ever before? Shutterfly Product VP Kristie Gan will discuss how to build products that cater to each customer's unique needs while still achieving compelling results.

    About the Speaker: Kristie Gan is the VP of Product & Head of Commerce at Shutterfly - responsible for overseeing over $2 billion in revenue across the Shutterfly & LifeTouch brands. Previously, she was the first General Manager of Shutterfly's Cards and Stationery, Photo Gifts, and Calendars business. She started off her career in technology, media & telecom investment banking. Kristie holds an MBA from Harvard University and currently lives in San Francisco.
  • UserTesting fmr Product VP on User-Centric Product Design Recorded: Apr 25 2019 44 mins
    Chris Abad
    Product management and design are two different worlds with two different ways of thinking. Product managers think of the product first. Designers think of the user first. The approach of thinking like a designer is changing the way companies develop products, services and the strategies that make it all happen. What’s causing this shift in thinking? UserTesting fmr Product VP Chris Abad will discuss how successful products flourish with a user-centric approach.

    Speaker Bio: Chris Abad is the former Product VP at UserTesting - responsible for driving the company’s product vision and strategy across its portfolio of products. He has more than 15 years of experience building high-performance product and design teams. Prior to joining UserTesting, Chris held leadership roles at
    companies including Salesforce, InVision, Campaign Monitor - and served as founder of two start-ups. Chris holds a degree from San Diego State University and currently lives in San Francisco.
  • Slack Product Lead on Product Careers for the Non-Technical PM Recorded: Apr 18 2019 67 mins
    Jaime DeLanghe
    Everyone’s product career starts from a number of different paths. While there isn’t a straight line into product management, it’s not very often that you hear about an English PhD becoming a product manager. How can you apply skills learned in non-product backgrounds to build your career? Slack Product Lead Jaime DeLanghe discusses how to apply non-technical backgrounds to product management roles that put these skills to work. She will talk about building her resume on the job by leveraging her liberal arts background and growing new skills along the way.

    About The Speaker: Jaime DeLanghe leads the Search, Learning, and Intelligence Product Team at Slack - responsible for building data-driven products that make it easy to find everything you need to get work done. Prior to joining Slack, Jaime worked at Etsy - leading a team of product managers responsible for the Etsy marketplace across platforms. Jaime holds a degree from Wesleyan University.
  • Authentic Design Founder on Swarm Creativity to Co-design with Customers Recorded: Apr 18 2019 39 mins
    Surya Vanka
    Companies struggle with the challenge of executing fast, building the right product and doing this without growing headcount. When you can enlist your customers as partners in the design process, you tap into insight and creativity capacity that increases your velocity and ensures you build what customers really need and are willing to pay for. Authentic Design Founder Surya Vanka will share a co-design platform that uses “swarm creativity” and a gamified co-design process to help companies succeed by designing with their customers.



    About The Speaker: Surya Vanka is the Founder and Chief Designer of Authentic Design - a firm that utilizes the “design swarms” theory to create unique product solutions for customers. Prior to starting Authentic Design, Surya worked for more than 15 years at Microsoft in many UX leadership roles - introducing the design thinking process to the company and pioneering the company’s first-ever Hackathon event. Prior to joining Microsoft, Surya was a design professor at the University of Illinois. Surya holds a degree from The Ohio State University and currently lives in Seattle.
  • Snap Kitchen fmr Product Lead on Reinventing Food Products Recorded: Apr 11 2019 56 mins
    Sushma Zoellner
    When it comes to how we source our meals, time and convenience are becoming more important than ever. As a result, restaurants are not the only game in town for quick access to food - meal solutions are being outsourced. How will this affect our eating habits in the long-term - and most importantly, how do these brands deliver fresh produce for their customers? Snap Kitchen fmr Product Lead Sushma Zoellner discusses the factors that should be considered when thinking about the food experience for customers



    About the Speaker: Sushma Zoellner is a Senior Director of Product at HEB Digital - focused on building solutions that make it easy for millions of Texans to get the food and products they need on a daily basis. Prior to joining HEB, Sushma worked in the food tech space at Snap Kitchen, a healthy prepared food company. She also worked at small B2B startups and larger B2C companies like RetailMeNot. She also received her MBA and a BS in Computer Science from The University of Texas at Austin.
  • Change.org Product VP on Driving Product Velocity Recorded: Apr 4 2019 70 mins
    Nick Allardice
    The speed of product velocity is decisive in the success or failure of features, products and companies. But the strategies and tactics that build capacity for fast execution are poorly understood. In addition, they are rarely successfully implemented. How can you increase efficiency in your team without adding headcount?. Change.org Product VP Nick Allardice shares the successes and failures from that journey - focusing on the top strategies and tactics to unlock your team’s velocity.

    Nick Allardice is the VP of Product at Change.org - the world’s largest and fastest growing dedicated platform for people power and social change. Prior to joining Change.org, he founded Live Below the Line - an international online campaign that fights extreme poverty. He held leadership roles at Make Poverty History, The Oaktree Foundation and OzGREEN. Nick is an Australian who splits his time between New York and San Francisco.
  • Salesforce Health Cloud Product VP on The Power of Platforms Recorded: Mar 28 2019 55 mins
    Rita Sharma
    Speed-to-market is an ever-present pressure for businesses and for product management. However, product teams are often compelled to spend considerable resources on features that are necessary but not differentiating. How do you utilize platforms for acceleration that ultimately produce features that make an impact at scale? Salesforce Health Cloud Product VP Rita Sharma will present an approach that combines application and platform requirements to drive speed-to-market with compelling results.



    About the Speaker: Rita Sharma is a VP of Product at Salesforce - focusing on the company’s first health care product (Health Cloud). Prior to joining Salesforce, Rita was the Founder and CEO of FoundHealth.com - a consumer health website providing access to treatment solutions. In addition, Rita has held product/marketing positions at Lifescan and Handspring. Rita holds an MBA from UCLA and currently lives in Palo Alto, CA.
  • Shutterstock Product VP on Igniting E-Commerce Growth Recorded: Mar 21 2019 67 mins
    Chris Cosentino
    Today’s retail powerhouses are all online - while brick and mortar stores are connected to retailers’ online experiences. However, differentiating and growing an e-commerce marketplace product is challenging - especially when faced with intense fast moving competition. What does it take to reposition an e-commerce marketplace for new growth? Shutterstock Product VP Chris Cosentino will tell the story of rebuilding and reigniting growth within Shutterstock’s digital image marketplace.

    About The Speaker: Chris Cosentino is a VP of Product Management at Shutterstock where he focuses on optimizing and building an e-commerce marketplace to enable creative professionals around the world to tell their stories. Prior to his time at Shutterstock Chris was a Group Product Manager at Etsy - focused on building a global payments platform for buyers and sellers and then leading overall growth. In previous roles, Chris also worked in enterprise software and finance. He received a degree from Boston College.
  • Fitbit fmr Software Product Head on Becoming A Standout Product Manager Recorded: Mar 14 2019 59 mins
    Yasi Baiani
    To shine as a product manager, you need to have successful product launches over and over again with products that perform well in the market. That said, you need to reinvent yourself a little bit with every new launch. How do you go about enhancing your skillset to become stand out from the crowd? Fitbit fmr Software Product Head Yasi Baiani will share insights on how to continuously improve as a product manager and ultimately differentiate your ideas in order to get the funding and support needed to build successful products.



    About the Speaker: Yasi Baiani is the VP of Product at Halo Neuroscience - building new solutions to expand neurotechnology’s capabilities to a variety of fields. Prior to joining Halo Neuroscience, Yasi led the product team at Fitbit - introducing several new platforms and features to one of the fastest-growing wearable tech companies. In addition, Yasi is a visiting professor at the University of California Berkeley - where she teaches courses on product management. Yasi holds an MBA from Harvard University and currently lives in San Francisco.
  • Microsoft fmr Product Lead on Scaling Product Research Recorded: Mar 14 2019 54 mins
    Anne Weiler
    You can do product research at any scale - from multi-million dollar budgets to multi-dollar budgets (and anything in-between). When you set out to on a research project, how do you find out what your customers need and what they’re willing to pay for your product at every stage of the product lifecycle? Microsoft fmr Product Lead Anne Weiler will share research best practices from her 20+ year career in tech at startups, mid-sized established companies, and large-scale enterprises. As a bonus, Anne will share thoughts on how to enter product management from other disciplines and what skills make a good product manager.



    About The Speaker: Anne Weiler is CEO and co-founder of Wellpepper, a clinically-validated and award-winning platform for interactive treatment plans. She previously held global product management roles at Microsoft in new product development and emerging markets. She spent 3 years at Microsoft Russia leading the $300M Information Worker Business. Anne joined Microsoft in 2001 with the acquisition of a Canadian web content management company called Ncompass Labs. Anne holds a degree from the University of Waterloo and currently lives in Seattle.
  • RetailMeNot fmr Product VP on Simplifying Product Strategies Recorded: Mar 13 2019
    Art Okamoto
    No matter where you work or what industry you’re in, there is one common question that is asked of product managers. That question is - "what's your strategy?" Whether at the corporate or product level, the purpose of "strategy" remains the same - it is the framework to guide a product or company to reach goals and realize its vision. RetailMeNot Product VP Art Okamoto will explain how he thinks about constructing a strategic framework that drives successful results for product organizations.



    About the Speaker: Art Okamoto is the former VP of Product at RetailMeNot, a leading savings destination connecting consumers with online and in-person retailers. Prior to joining RetailMeNot, Art worked at AliveCor, a company that is pioneering the creation of FDA-cleared machine learning techniques to enable proactive heart care. Art received in B.S. in Biochemistry from Cal Poly San Luis Obispo and a Ph.D. in molecular biology from University of California Irvine. Art currently lives in Austin.
  • Uber fmr. Product Lead on Measuring Your Performance Recorded: Feb 28 2019 54 mins
    Shalin Mantri
    There are many resources that talk about the Product Manager role, but how does one actually measure success in the role? What are the core competencies that define excellence, and how should product managers think about tracking their performance along these lines? Uber fmr. Product Lead Shalin Mantri will discuss Measuring Your Performance - including the competencies framework that calibrates product managers across Uber. In addition, Shalin will discuss what excellence looks like at different levels and how to have professional development conversations with your manager.



    About the Speaker: Shalin Mantri is the Head of Product for Skip Scooters. Prior to joining Skip, Shalin worked at Uber’s Advanced Technologies Group (ATG), helping accelerate the development and testing of self-driving vehicles. Prior to ATG, he founded and led the team that built Uber’s experimentation platform from the ground up, as well as led Uber’s rider experience (i.e. the mobile apps you and millions of others have used to get around the city!). He established the product management rubric being used to calibrate and level all PMs at Uber. Shalin Mantri is a graduate of Stanford University where he earned a double major in Computer Science and Economics, and a masters in Management Science and Engineering.
  • Zillow fmr Product Lead on Winning With Low-Velocity Products Recorded: Feb 7 2019 60 mins
    Elissa Kline
    Building a highly-addictive experience is all the rage. But what do you do when your product solves a problem that consumers only face in rare circumstances? What are the best practices when your product isn't used daily, weekly, or monthly? Zillow fmr Product Lead Elissa Kline will speak about the lessons she’s learned to create impact with low-velocity products - from focusing on building trust with your customers’ first product interactions to establishing complementary use cases. In addition, she will talk about how leading companies find ways to build products that are more valuable and ubiquitous than the competition.



    About the Speaker: Elissa Kline is the Head of Product at Point, an early-stage real-estate FinTech company. Point is building a marketplace to enable homeowners to diversify their wealth by selling some of the equity in their homes without taking on additional debt. Prior to Point, Elissa was at Zillow where she oversaw the product roadmap for tools targeted at landlords and property managers. She is a director of the Cushing's Support & Research Foundation and was formerly a co-director of Cents Ability. Elissa holds a BA from Harvard College and an MBA from the Tuck School of Business at Dartmouth.
Products That Count
Products That Count is one of the largest communities of product managers, leaders and founders in the world. It provides insider access to founders and C-level execs such as Netflix Product VP, Crossing the Chasm legendary author, Trulia Founder, or Lyft CMO, via speaker series, podcasts, and invite-only executive retreats. Partners include WeChat, Yelp, LeanPlum, Pragmatic Marketing, and StartupDigest. Its venture arm, Mighty Capital, invests in companies building products that count once they have demonstrated product/market fit. More at ProductsThatCount.com.

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  • Title: Apple Beats Music fmr Product VP on Building Trustworthy Products
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