Snap Kitchen fmr Product Lead on Reinventing Food Products
When it comes to how we source our meals, time and convenience are becoming more important than ever. As a result, restaurants are not the only game in town for quick access to food - meal solutions are being outsourced. How will this affect our eating habits in the long-term - and most importantly, how do these brands deliver fresh produce for their customers? Snap Kitchen fmr Product Lead Sushma Zoellner discusses the factors that should be considered when thinking about the food experience for customers
About the Speaker: Sushma Zoellner is a Senior Director of Product at HEB Digital - focused on building solutions that make it easy for millions of Texans to get the food and products they need on a daily basis. Prior to joining HEB, Sushma worked in the food tech space at Snap Kitchen, a healthy prepared food company. She also worked at small B2B startups and larger B2C companies like RetailMeNot. She also received her MBA and a BS in Computer Science from The University of Texas at Austin.
RecordedApr 11 201956 mins
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It’s easy for product managers to get laser-focused on a singular growth metric (such as engagement or user conversion). That said, you can lose sight of your product’s big picture value - especially when it comes to keeping your customers happy. How can you stay focused on your users and drive your business forward at the same time? Microsoft Product Director Gail Giacobbe discusses how PMs can operate like customer experience managers to drive business growth by anchoring their priorities around the customer journey.
About The Speaker: Gail Giacobbe is a Director of Product & Data Science at Microsoft - focusing on the company’s experience & devices organization that provide organizations with tools to scale their business. Prior to joining Microsoft, Gail was VP Product at GoDaddy and led product teams at Skype - along with over a decade at Microsoft working on their Office product team. Gail holds a Master’s Degree from Brown University and currently lives in Seattle.
There are many qualities that define great product managers - but none is more important than your ability to own your domain. From your customers' feedback to product results, there's a difference between "owning" your product and "renting" it. What does it take to truly take ownership of your product? DoorDash Product VP Rajat Shroff shares the secret to operating as a product owner - providing best practices that are proven to steadily increase your effectiveness.
About the Speaker: Rajat Shroff is the VP of Product at DoorDash - leading the product development and strategy for the company’s delivery service solutions. Prior to joining DoorDash, he held Product VP roles at Groupon and Valassis Digital. In addition, Rajat has held product leadership roles at Deem and Buysight. Rajat has also held product roles at Oracle and Rhythm NewMedia. Rajat holds a degree from The University of Texas at Austin and currently lives in the Bay Area.
If you have your sights set on being a founder one day, then product management is the perfect role to master. From cross-functional operations to understanding your users, these are essential skills for building an early stage company. That said, how can you optimize your current PM experiences to set yourself up for becoming a successful founder? Blue Apron fmr Product VP Melody Koh talks about what it takes to build from zero to one - and how product managers can prepare themselves in the present for future success as a startup founder.
About The Speaker: Melody Koh is a partner at NextView Ventures - an NYC-based firm that focuses on investing in early-stage tech companies who are building solutions for the everyday economy. Prior to joining NextView Ventures, she led the product team at Blue Apron and also worked on the product team at Fab.com. In addition, Melody founded WineMe/FirstCrush and also worked for Evercore & Time Warner Investments. Melody holds an MBA from Harvard University and currently lives in New York City.
More so than any one factor, building a great culture within your product team is vital to building meaningful solutions and scaling your business. That said, it’s one of the most difficult concepts for any company to master and integrate into your team’s daily routine. What does it take to build a great culture within your team? Netflix fmr Product VP Gib Biddle talks about building an innovative culture by sharing the key tenets of the Netflix Culture Document - which has been cited by many executives as one of the most important documents to come out of Silicon Valley.
About the Speaker: Starting in 2005, Gibson Biddle was VP of Product at Netflix. In 2010, he became the Chief Product Officer of Chegg, a textbook rental company that went public in 2013. Today, he's an adviser for multiple consumer tech companies, as well as a teacher at graduate-level programs at both Stanford and Dartmouth.
From delivery to dog walking, the product requirements for today's workforce are constantly evolving. Plus, with more workers operating on their own - it's even more critical for products to deliver on the complex web of users’ financial, operational and emotional needs. How can product teams adapt their solutions to match these demands - and most importantly, deliver high-quality products that perform? Favor Delivery Product Lead P.J. Tanzillo talks about threading the needle between stability and innovation when building for the gig economy - with examples of process evolution in research, design, marketing and more.
About the Speaker: P.J. Tanzillo is the Head of Product at Favor Delivery - building new solutions for delivery services in urban environments. Prior to joining Favor Delivery, he held product leadership roles at Evernote and RetailMeNot. In addition, P.J. worked at National Instruments and started his own company (Bearded Pony). P.J. is a graduate of The Ohio State University and currently lives in Austin.
Every great company starts with an idea or "ah hah" moment that inspires the next big thing to become a reality. That said, you also need to focus on making a decision on how to move forward. Brainstorming sessions are great - but you need to make sure that you're selecting the right idea that provides tangible value. How do you sift through the whiteboard / sticky notes to find the "best idea" - and most importantly, what steps must be taken to turn an idea into a business? Amperity fmr. Product Lead Mona Akmal talks about building companies from zero to one and going from idea to business - including the three essential workstreams that will ensure success and validating demand before you build a product.
About The Speaker: Mona Akmal is currently the CEO of Mad Alice - a startup that focuses on Mona’s three passions (art, storytelling & technology). Prior to starting Mad Alice, she led the product team at Amperity - driving product/market fit for the company’s first product and later building its first enterprise solution. In addition, she held product leadership roles at Zulily and Code.org. Mona also worked at Microsoft for a decade - leading product teams focused on SkyDrive and security services. Mona currently lives in Seattle.
We all get bombarded with emails, pings, dings and rings. While we’re more connected than ever before, there are surprising burdens that these technologies place on employee productivity and happiness. In an age of ever-increasing distraction, how do we control technology and make sure technology doesn’t control us? Bestselling Author Nir Eyal shares actionable advice and case studies for how successful companies manage these technologies to increase customer satisfaction, team output, and employee retention. In addition, he shares the secret of operating with “super-focus.”
About The Speaker: Nir Eyal is a bestselling author whose first book - Hooked: How to Build Habit-Forming Products - focused on teaching design behavior in Silicon Valley product teams. His next book - Indistractable: How to Control Your Attention and Choose Your Life - provides a guidebook for getting the best of technology without letting it get the best of us. Prior to publishing these titles, Nir served as CEO at AdNectar and Sunshine Business Development. In addition, Nir lectured at Stanford's Graduate School of Business and Institute of Design. Nir holds an MBA from Stanford University and currently lives in NYC.
Many organizations have seen value in a product mindset. As a result, these same organizations have created product functions. How can these teams be built and supported for maximum impact? Sam's Club (part of Walmart E-Commerce) Sharon Su Plasser will talk about the role culture plays in building product teams and discuss tactics for leading teams when there's more at stake than simply building products.
About the Speaker: Sharon Su Plasser is a Director of Product at Sam’s Club (part of Walmart E-Commerce) - leading the product team focused on retail operations and reverse logistics. Prior to joining Sam’s Club, she led product management and business operations teams at Yahoo. In addition, Sharon has also held leadership positions at Goldman Sachs and Meebo. Sharon holds a degree from Skidmore College and currently lives in San Francisco.
When businesses go from startup to growth mode, this presents a number of challenges for sustaining success. From learning new ways of working as a product team to maintaining customer loyalty, there are a number of factors that can maintain (or disrupt) your business' growth. As product managers, what does it take to drive bottom-line results without sacrificing the quality of your product? Aceable CPO Erin Defossé shares the secret to scaling growth products from your V1 or MVP state. He will cover driving alignment across product & marketing on user experience and maintaining focus on your customers' needs.
About the Speaker: Erin Defossé is the Chief Product Officer at Aceable - responsible for building, maintaining and executing the company’s product strategy and roadmap. Prior to joining Aceable, Erin was the SVP of Product at Bazaarvoice. Prior to his product management career, he was a spacecraft mission design engineer for NASA’s Jet Propulsion Laboratory. In addition, Erin is the Founder of The Magellan International School in Austin and was Co-Founder and CTO of Isochron Data. Erin holds a Masters Degree in Aeronautics & Astronautics from Stanford University - and currently lives in Austin.
There’s no substitute for direct user feedback in order to set the direction for your product development process. With more data available than ever before, how can product managers capture and analyze user input most effectively? Expedia fmr. Product Lead Anne Retterer will cover the top five methods for managing Customer Feedback Loops - with specific applications that product managers can use to guide their next product journey.
About The Speaker: Anne Retterer is the Founder and CEO of Mindspand - an online community that enables organizations to list course offerings and provide access to services for local customers. Prior to starting Mindspand, Anne managed the product portfolio at Expedia and established an investment fund for tech companies in Chile with Hambrecht & Quest (now JPMorgan Chase & Co.). Anne holds an MBA from UC Davis and currently lives in Seattle.
As product managers, we tend to think of software and hardware development as completely separate worlds. That said, these two product spaces are becoming more intertwined and dependent than ever before. If your background is rooted in one of these areas, how can you apply your skills to the other? Brilliant Home Product Director Gaurav Hardikar talks about the similarities and differences between building software and hardware products - along with his personal experience of learning hardware after many years of working exclusively with software.
About the Speaker: Gaurav Hardikar is the Director of Product at Brilliant Home, a Series A startup revolutionizing the Smart Home Industry through the Brilliant Control, the World's Smartest Light Switch. With an extensive background in Accenture Strategy, Trulia, Zillow Group, and Shopkick, Gaurav has 5+ years of experience delivering bottom-line growth, leading teams, and building consumer products that delight millions of users.
Product managers are tasked with building digital applications, internal tools and platforms to meet a variety of user needs across segments. How do you prioritize features for specific users and build a comprehensive suite of solutions? Oscar Health Product Lead Neha Kumar will talk about learning to break down and address the key needs of your users. In addition, she will discuss how to successfully build products that empower positive user experiences.
The modern tech world isn’t slowing down its rate of innovation or changes to the product management function. Now more than ever, product managers need to be nimble and learn new product skills on a constant basis. How do you keep your product career moving forward in the midst of regular change? Expedia Product Lead Rick Eames will talk about adapting to new product roles while leveraging your previous skillset. In addition, he’ll talk about the importance of “learning as a lifestyle” - and how to avoid stagnation in your product career.
From rampant fraud to a shortage of reliable information, it's harder than ever for advertisers to track performance. Even when your product team launches amazing new features, people still don't know what you've launched or why it matters. How can you share your story more effectively with target customers? Pandora Product Lead William White will talk about how the micro-gig economy enables advertisers to monetize users' free time by connecting brands to their everyday activities. Plus, he'll talk about how to reward users who generate content and using their insights to gain valuable product feedback.
William White is a product leader at Pandora - managing the company’s content licensing and royalty systems. Prior to joining Pandora, William was the Co-Founder of Fluence Inc. - enabling content creators to receive feedback from their target influencers. In addition, William has worked on product teams at Yahoo, AOL and Slacker Radio. William is a graduate of McGill University and currently lives in the Bay Area.
Building a brand isn’t just crafted by your marketing team - it’s also a critical part of product development. But in the tech world, brand building isn’t often a topic of discussion. Instead, product teams are focused on identifying user problems, getting user feedback and optimizing products. From a brand perspective, how do you create products and experiences that drive greater emotional connection while transforming cultural experiences? Casper CXO Eleanor Morgan will share the secret to building brands that resonate and influences product development to bring delight to your customers.
Eleanor Morgan is the Chief Experience Officer at Casper - responsible for the design and development of the Casper customer experience across all touchpoints (digital, retail, in-home). Prior to joining Casper, Eleanor spent nearly 10 years at IDEO where she led the development of dozens of award-winning products and brand experiences for startups and Fortune 500 companies. Prior to IDEO, she worked as a product designer at Volkswagen. Eleanor holds a Masters in Mechanical Engineering from Stanford University and currently lives in NYC.
When designers focus too much on users, we become susceptible to having a narrow point of view. When tackling complex design problems, the user is just a single player in a series of causal and correlating events. How do you go beyond human-centered design to approach systemic problems? Artefact Creative Lead Sheryl Cababa discusses how systems thinking helps designers analyze complex problems - including the societal impact of social media.
Sheryl Cababa is an Executive Creative Director at Artefact - bringing more than 20 years of experience in product design and consultancy. She has experience working with companies such as Microsoft, Philips, and IKEA, leading projects across industries from retail to robotic surgery systems. In addition, she has delivered presentations and workshops at conferences including Better World by Design, Seattle Interactive, and World Usability Day. Sheryl is a graduate of Syracuse University and currently lives in Seattle.
Talented product managers are in high demand. Growing startups need strong product leaders to turn early traction into sustainable product growth and scale. What does this all mean for you? How do you evaluate opportunities to understand what's right for you? Asana Board Leader Anne Raimondi will go behind-the-scenes and discuss how executives think about hiring product leaders. In addition, she will talk about developing criteria to evaluate what's most important to you and create your own meaningful journey.
Speaker Bio: Anne Raimondi is an industry veteran with over 20 years of experience driving growth for B2B and B2C companies - taking them from startups to nationally recognized brands. Currently, she is the Chief Customer Officer for Guru, a leading AI knowledge management platform. Prior to Guru, Raimondi served as the SVP of Operations for Zendesk. Prior to Zendesk, Raimondi served as a product leader and executive for technology innovators - including Survey Monkey, TaskRabbit, Blue Nile and eBay. Anne holds an M.B.A. from Stanford University and currently lives in the Bay Area.
The tech industry tells you that you need to be smarter and work harder to do better. As product management becomes more demanding, it’s important to develop your skills in creative ways. That said, how can you continue to get better as a PM and have fun at the same time? Slack Product Lead Ellie Powers talks about how performing improv comedy has helped her become a better product manager - sharing the secret to owning a crowd on stage and in your product career.
About the Speaker: Ellie Powers is a Director of Product at Slack - where she manages a team focused on optimizing the platform experience. Prior to joining Slack, she worked at Google for over 6 years - working on the Chrome browser and Google Play products. In addition, Ellie worked on product teams based in Europe for TalkTalk and VirtuOz. Following internships at Microsoft and Pfizer, she also worked at Microsoft for 4 years in program management. Ellie holds a degree from the Massachusetts Institute of Technology and currently lives in the Bay Area.
theSkimm has a loyal audience of 7M readers…also known as “Skimm’rs”. As you can imagine, it’s a product manager’s dream to build for people who care about your product. How do you incorporate the input from your most loyal customers into the products you build? Hear from theSkimm CPO Dheerja Kaur as she talks about developing subscription products for its audience. In addition, she will talk about how theSkimm takes an innovative approach to deliver content and information.
About The Speaker: Dheerja Kaur is the Chief Product Officer at theSkimm, a company that focuses on delivering news and information into the routines of female millennials. Prior to joining theSkimm, Dheerja was a product leader at ESPN - working across all of ESPN's digital products and spearheading major initiatives. Key projects included the internationalization of ESPN digital properties, Grantland, some of their flagship apps and a relaunch of ESPN.com.
One of the core tenets of being a great product manager is connecting with users. That said, it’s critical to leverage user feedback in productive ways. When do you want to follow vs. ignore your users’ feedback? Experian Product Lead Mark Pydynowski shares his biggest mistakes and successes in analyzing user feedback to build new products. Mark will outline when to listen to users vs. when to ignore them - and also review a framework inspired by the MAYA (Most Advanced, Yet Acceptable) industrial design principle
Speaker Bio: Mark Pydynowski is the Senior Director of Product at Experian - helping 300+ businesses protect 60M+ consumers by building enterprise-level products in a white-label format. Prior to Experian, Mark led new product management and business development for Capital One's Digital Commerce B2B team. Prior to Capital One, Mark was the CMO at HonestPolicy.com - a value-based comparison shopping engine for consumer insurance. Before HonestPolicy.com, he was the co-founder and CEO of SOMARK Innovations, Inc., a venture-backed life science company (acquired by Two Oceans Pty Ltd). Mark earned his BSBA from Washington University in St. Louis and currently lives in Austin.
Products That Count is one of the largest communities of product managers, leaders and founders in the world. It provides insider access to founders and C-level execs such as Netflix Product VP, Crossing the Chasm legendary author, Trulia Founder, or Lyft CMO, via speaker series, podcasts, and invite-only executive retreats. Partners include WeChat, Yelp, LeanPlum, Pragmatic Marketing, and StartupDigest. Its venture arm, Mighty Capital, invests in companies building products that count once they have demonstrated product/market fit. More at ProductsThatCount.com.