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Expedia fmr. Product Lead on Managing Customer Feedback Loops

There’s no substitute for direct user feedback in order to set the direction for your product development process. With more data available than ever before, how can product managers capture and analyze user input most effectively? Expedia fmr. Product Lead Anne Retterer will cover the top five methods for managing Customer Feedback Loops - with specific applications that product managers can use to guide their next product journey.

About The Speaker: Anne Retterer is the Founder and CEO of Mindspand - an online community that enables organizations to list course offerings and provide access to services for local customers. Prior to starting Mindspand, Anne managed the product portfolio at Expedia and established an investment fund for tech companies in Chile with Hambrecht & Quest (now JPMorgan Chase & Co.). Anne holds an MBA from UC Davis and currently lives in Seattle.
Recorded Aug 15 2019 23 mins
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Presentation preview: Expedia fmr. Product Lead on Managing Customer Feedback Loops

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Products That Count is one of the largest communities of product managers, leaders and founders in the world. It provides insider access to founders and C-level execs such as Netflix Product VP, Crossing the Chasm legendary author, Trulia Founder, or Lyft CMO, via speaker series, podcasts, and invite-only executive retreats. Partners include WeChat, Yelp, LeanPlum, Pragmatic Marketing, and StartupDigest. Its venture arm, Mighty Capital, invests in companies building products that count once they have demonstrated product/market fit. More at ProductsThatCount.com.

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