Google Product Lead on Growing Customer Loyalty

Presented by

Shilpa Vir

About this talk

Acquiring new customers is great, but generating repeat purchases and converting customers into loyal brand advocates is even better. For today’s trend aware customer, what are the strategies product leaders use to gain brand and product loyalty? In this session, Google Product Lead Shilpa Vir discusses specific examples of how companies utilize tools like multi-touchpoint experience design, commerce optimization, lifecycle marketing, and consumerization of IT to leverage loyal customers for rapid growth.
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