H&R Block Product VP on Building Customer-Focused Teams

Presented by

Vanessa Jupe

About this talk

For product teams, creative thinking will develop into efficient and fruitful customer-focused solutions. But how much time are product teams really allocating for talking to, understanding, or reflecting on their customers? During this webinar, H&R Block Product VP Vanessa Jupe explores how data, research, and ingenuity can help build creative, customer-focused teams. She shares her firsthand experience of the deficit that comes from being internally focused.
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