“I Should’ve Seen This Coming”: Never Miss a Customer’s Warning Signs Again

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Presented by

Natasha Holroyde, Product Marketing Manager, NICE Systems

About this talk

What customer insights would help you improve their experience? If you’re in Marketing, you want to know how your brand is perceived, and if you’re a front-line employee, you want to know how the customer thinks you’ve performed in each of your transactions. What’s preventing you from knowing? Multiple blind spots exist between a business and its customers, which means you won’t always know (or properly interpret) what they’ve been saying. Join us for this second webinar in our series, and learn how you can identify which blind spots have been constricting your organization’s Customer Experience strategy.
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Designed to help customer experience and marketing professionals create the perfect customer love story. This channel hosts webcasts which discuss best practices for understanding the voice of the customer, mapping customer journeys and personalizing the customer experience.