“Know Thy Customer”: Transforming Insight into Effective CX Strategy

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Presented by

Jim Walter, Customer Success Manager, NICE Systems

About this talk

Join us for the third webinar in our series, and learn how you can use customer insights to effectively execute your Customer Experience strategy. We’ll discuss best practices on Customer Experience strategy foundations, looking at the many building blocks one might include, and providing you with a reliable evaluation framework for understanding which blocks will best serve your organization.
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Designed to help customer experience and marketing professionals create the perfect customer love story. This channel hosts webcasts which discuss best practices for understanding the voice of the customer, mapping customer journeys and personalizing the customer experience.