“The Customer Is Our Lifeblood”: Aligning Your Organization Around CX Goals

Logo
Presented by

Steve Flanagan, Senior Customer Success Manager, NICE

About this talk

Once you have a Customer Experience strategy in place, it’s time to ensure your organization is aligned firmly behind it. Join the fifth webinar in our series, and observe the best practices you can deploy to cultivate a customer-centric culture, thus ensuring all personnel are working to achieve the same Customer Experience goals.
Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (6)
Subscribers (4228)
Designed to help customer experience and marketing professionals create the perfect customer love story. This channel hosts webcasts which discuss best practices for understanding the voice of the customer, mapping customer journeys and personalizing the customer experience.