“Two Sides to Every Coin”: To Improve the Bad Experiences, or Build Better Ones

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Presented by

Hayley Kitson, Customer Success Manager, NICE

About this talk

You’ve effectively established a customer-centric culture within your organization, and everyone is working towards the same goal of improving the Customer Experience. But where is the best place to start? Join the sixth webinar in our series, as we weigh the pros and cons of focusing your Customer Experience strategy towards improving bad customer experiences, versus creating good ones.
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Designed to help customer experience and marketing professionals create the perfect customer love story. This channel hosts webcasts which discuss best practices for understanding the voice of the customer, mapping customer journeys and personalizing the customer experience.