“Knowing the Value of a Dollar”: The ROI of Your Customer Experience Strategy

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Presented by

Natasha Holroyde, Product Marketing Manager, NICE

About this talk

In the final webinar in our series, we’ll tackle Return on Investment. Join us to gain an understanding of the many forms of ROI one might identify within a Customer Experience strategy, and to understand which first step your organization should take to best illustrate your program’s ROI.
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Designed to help customer experience and marketing professionals create the perfect customer love story. This channel hosts webcasts which discuss best practices for understanding the voice of the customer, mapping customer journeys and personalizing the customer experience.