How mature is your Customer Experience organization?

Presented by

Steve Flanagan, Senior Customer Success Manager, NICE

About this talk

Understanding where your organization is positioned in the customer experience (CX) maturity model is critical to designing the best strategy for improvement, and the first step you must take towards optimizing your organization’s overall CX program. Join this webinar to gain an understanding of the different modes and phases that comprise the CX maturity model, reasonable expectations for stakeholders in each stage of the program, how the program should be managed and what outcomes you can anticipate.

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Designed to help customer experience and marketing professionals create the perfect customer love story. This channel hosts webcasts which discuss best practices for understanding the voice of the customer, mapping customer journeys and personalizing the customer experience.