Launching Your Customer Experience Program: Strategy

Presented by

Hayley Kitson, Customer Success Manager, NICE

About this talk

There are many key considerations when planning a CX program launch. In the next two webinars of our series, we’ll give you a detailed look at two of them. Join us for this webinar to learn more about CX program strategy. Our discussion will consider the values of your CX program, the business goals and how you will measure, execute and implement your CX program effectively within your organization.

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Designed to help customer experience and marketing professionals create the perfect customer love story. This channel hosts webcasts which discuss best practices for understanding the voice of the customer, mapping customer journeys and personalizing the customer experience.