Turn Agents into Superstars

Presented by

Steve Morrell, Managing Director, ContactBabel Ltd and Juanita Coley, Executive Director, Solid Rock Consulting

About this talk

In today's competitive business landscape, providing exceptional customer service is no longer a nice-to-have but a must-have. To achieve this, organizations need to empower their customer service agents with the right tools and software that enable them to deliver personalized, efficient, and effective customer service.
Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (6)
Subscribers (4231)
Designed to help customer experience and marketing professionals create the perfect customer love story. This channel hosts webcasts which discuss best practices for understanding the voice of the customer, mapping customer journeys and personalizing the customer experience.