How Can I Tap Into AI's Potential in the Contact Center Beyond Chatbots?

Presented by

Jon Arnold, Principal, J Arnold & Associates and Lauren Maschio, Senior Manager, Product Marketing Team NICE

About this talk

While many contact centers are transforming to focus on customer experience, they’re not actually going far enough. They’re going in the right direction, but the focus needs to be on digital customer experience, and this is where artificial intelligence becomes a must-have. Digital CX is driven by data, and with the right AI capabilities, contact centers can harness that data for more intelligent forms of customer engagement, as well as better agent experiences. During this webinar, independent analyst Jon Arnold will further explain why digital CX is so important, along with how contact centers need to think beyond chatbots to tap AI’s potential for all facets of their operations. Jon’s presentation will build upon his recent white paper for NICE, and he will be joined by Lauren Maschio—a combination you won’t want to miss!
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