Harpreet Makan, Practice Director Everest Group and Liran Meir Frenkel, Senior Product Marketing Manager, NICE
Enterprises around the world are embracing digital transformation with an eye on improving customer and employee experiences, rather than just saving money. With these stakeholders taking new priority, companies are rapidly adopting attended automation. However, some enterprises may struggle with implementing attended automation effectively to achieve maximum benefits. Through the Attended Automation Playbook, Everest Group aims to empower users at various stages of their attended automation journey with insights, methodologies, and practical advice to help develop winning strategies and achieve best-in-class outcomes.
Watch this webinar to learn:
What are the key applications of attended automation that elevate customer and employee experiences?
How can front-office processes be transformed using attended automation?
What role can attend automation play in enabling enterprises to adopt the citizen model successfully?
How can organizations kick-start their attended automation journey, and what are the key success factors to accelerate it?