The COVID-19 pandemic has tragically highlighted what we already knew: standard healthcare delivery underserves Black, Hispanic or Latino, and Native American communities.
Health systems have work to do to establish trust with vulnerable populations that have consistently suffered from lack of access to care and bias when seeking care.
Join us to learn how Johns Hopkins Medicine is training staff and care teams to recognize and address bias and communicate in ways that resonate with all patient populations. Learn how Wolters Kluwer develops educational materials with plain language and inclusive images that can help patients of different races, health literacy levels, and physical abilities achieve a better understanding of their healthcare journeys and increase their motivation to participate in their care.
Presented by:
• Cheri C. Wilson, MA, MHS, CPHQ; Program Manager for Education, Training, and Scholarship; Johns Hopkins Medicine Office of Diversity, Inclusion, and Health Equity
• Eve Gaus, Editorial Director, Clinical Effectiveness, Wolters Kluwer, Health