An IoT Analytics Framework to transform Customer Experience

Presented by

Hyoun Park, Blue Hill Research

About this talk

The Internet of Things is a generational opportunity to create a new world where data, technology, and people are integrated to transform customer experience. This connected customer experience, powered by sensors, data, and processes, is driven at the individual level and needs to be relevant, real time, and convenient. It also needs to support an entire customer journey. In this webinar, Blue Hill Research will explore the IoT Analytics Framework necessary to support the connected customer slated to arise in verticals such as retail, hospitality, healthcare, utilities, and transportation. By looking at experience across multiple verticals and exploring the commonalities in data types, data access, and data-driven responses that define the connected customer, this presentation will provide best practices that enterprises should consider to maximize the value of the Internet of Things.

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