#PRCN2020: How we serve customers in the COVID era budget challenges

Presented by

Theo Pillay (Elsevier)

About this talk

We all know the impact this pandemic has/and continues to have on academic institutions globally---the financial implications are uncertain, to say the least. Once the pain of managing COVID-19 at colleges and universities has passed, irrevocably, senior administrator’s thoughts will turn to what to do if there is a “next time” and how do we better prepare for it? In this talk, Theo will outline ways that customers are relying on their data driven information systems to make well-informed decisions in the era of budget-challenged sustainable model. Theo reviews how Elsevier aims to serve, how we aim to create efficiencies through vendor agnostic cross-product integration, and defines the principles our teams consider and aim to live by as we serve our customers. Elsevier's portfolio of workflow and analytics solutions support research involved institutions, from research support and library through to specialized field-specific solutions.

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