#PRCN2020: Managing Technical Support of Pure at Monash

Presented by

Viji Chinnaman and Kristin Misquitta, Monash University, Australia

About this talk

At Monash, managing Pure operations involves continually interacting with the changes in both Pure and other University systems as well as changes in business processes whilst keeping the system operational and up to date. In this session we will look into how we manage Pure, including the various integrations of Pure with upstream and downstream systems, the automations enabled to assist with user access management and the extensive testing processes followed as part of the release management. We will also discuss some of the infrastructure improvements that have enabled us to have more flexible Pure environments, thereby enabling the business to rapidly onboard new processes and modules, without interrupting other ongoing projects within Pure. Monash University is one of the leading universities in Australia with over 86,000 students and 9,000 FTE staff. Research at Monash occurs over 10 Faculties, with approximately 10,000 outputs published per year, over 3500 funding applications submitted per annum and in 2019 were awarded the 3rd highest amount of research income in Australia from the 2 major national funding bodies.

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