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Bringing ITSM solutions and Devops alignment: Incident Management for the agile

Organizations have unprecedented external and internal demands challenging them. From hybrid infrastructures to continuous development models, organizations have new pressures to adopt agile ways to deliver modern applications and critical services, while keeping the legacy infrastructure running - IT as we know it has to change. Join us as we examine what changes need to happen, to get legacy IT Operations environments ready to meet the requirements of the modern Devops operational environment, where agility supports legacy.
Recorded Jul 6 2016 39 mins
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Presented by
Manish Kalra Director, Product Marketing PagerDuty
Presentation preview: Bringing ITSM solutions and Devops alignment: Incident Management for the agile

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  • 7 Years of Monitoring and Metrics Nov 4 2016 8:00 pm UTC 30 mins
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    7 years ago, monitoring was just beginning to emerge from the dark ages.

    Since then there's been a cambrian explosion of tools, a rough formalization of how the tools should be strung together, the emergence of the ""monitoringsucks meme"", the transformation of #monitoringsucks into #monitoringlove, and the rise of a sister community around Monitorama.

    Alert fatigue has become a concept that's entered the devops consciousness, and more advanced shops along the monitoring continuum are analyzing their alerting data to help humans and machines work better together.

    But Nagios is still the dominant check executor. Plenty of sites still use RRDtool. And plenty of people are still chained to their pagers, with no relief in sight.

    Register for this webcast and discover answers to questions like, what's holding us back, what will the next 5 years look like, will we still be using Nagios, have we misjudged our audience and what are our biggest challenges?

    This session is collectively part of PagerDuty Virtual Summit.
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    What's often overlooked is the human component of our systems. All too often our approaches to tools, processes, and systems management attempt to remove humans rather than empower them.

    Humans are not a source of entropy to be safeguarded against in our systems, but rather a fundamental source of resilience and even efficiency. Learn ways that organizations can use this point of view to their advantage when constructing systems to move faster without sacrificing safety. Look into things like tools and interactions with them, team collaboration, and even organizational structure and policies.

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    This session is collectively part of PagerDuty Virtual Summit.
  • Fireside Chat with Maynard Webb Nov 4 2016 6:30 pm UTC 26 mins
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    This session is collectively part of PagerDuty Virtual Summit.
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  • Protecting Your UX in an Era of Disruption Nov 3 2016 7:00 pm UTC 60 mins
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    In the age of Digital Transformation there is a lot of room for disruptive technologies taking a toll on your customer experience and overall business. With this potential, there is a greater need for intelligent alerting and performance monitoring in order to protect your user experience. Your business needs to make sure it is accurately detecting the impact of digital transformation on its end users so you can safeguard your brand and revenue.

    In this session you will learn the value of an intelligent end user monitoring platform and why protecting your UX is imperative for brand loyalty and revenue growth in this age of digital transformation.
  • Using Incident Data to Build Better Internal Processes Nov 3 2016 6:30 pm UTC 26 mins
    Andy Domeier, Director, System Operations, SPS Commerce
    "When was the last time you switched service providers? In today's fast paced digital markets switching service providers is easy. There is no room for delayed responses or slow recovery on incidents. How well does your team respond? Are you constantly getting better?

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    This session is collectively part of PagerDuty Virtual Summit.
  • The Day the Internet Stopped Nov 3 2016 6:00 pm UTC 26 mins
    Arup Chakrabarti, Operations Engineering Manager, PagerDuty
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  • Where is the Modern Day Post-Mortem Nov 2 2016 7:30 pm UTC 26 mins
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    This session is collectively part of PagerDuty Virtual Summit.
  • Tactics and Strategies in Reliability Nov 2 2016 7:00 pm UTC 26 mins
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    This session is collectively part of PagerDuty Virtual Summit.
  • Data-Driven Service Intelligence Nov 2 2016 6:30 pm UTC 30 mins
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    Monitoring still largely looks the same as it did 15 years ago: configure a separate system of checks and thresholds and attempt to separate signal from noise in the flood of resulting alerts. Modern environments require a completely new approach to monitoring which puts the service, what the user actually consumes, at the core and an approach which is driven based on observed data, metrics, events and logs, which tell the entire story of service health. Containers can come and go in milliseconds. Cloud environments can dynamically scale with load. Monitoring needs to be dynamic and ever shifting along with the environment. Learn how to implement a monitoring approach with data at the core, and hear about a few organizations who have been successful at doing it.

    This session is collectively part of PagerDuty Virtual Summit.
  • Panel Session: The Modern Operations Tech Stack Nov 2 2016 5:30 pm UTC 56 mins
    Tim Armandpour, PagerDuty, Ilan Rabinovitch, Datadog, Mackenzie Kosut, AWS, Chris Gervais, Threat Stac
    Join industry leaders, advocates and practitioners as they discuss the digital transformation ecosystem, address the challenges they see in moving towards a modern IT operations environment, and share successful strategies that lead to achieving digital transformation.

    This session is collectively part of PagerDuty Virtual Summit.
  • Digital Transformation in the Cloud Nov 2 2016 4:30 pm UTC 56 mins
    Mackenzie Kosut, Principal Startup Evangelist, Amazon Web Services
    Hear from Amazon Web Service's Prinicpal Startup Evangelist as he discusses startups, web services and their roles in digital transformation.

    This session is collectively part of PagerDuty Virtual Summit.
  • The Journey of Chaos Engineering Begins with a Single Step Nov 2 2016 4:00 pm UTC 26 mins
    Bruce Wong, Technology Leader, James Burns, Tech Lead, Twilio
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    This session is collectively part of PagerDuty Virtual Summit.
  • Accelerating Digital Operations - The PagerDuty Platform Nov 2 2016 3:30 pm UTC 30 mins
    Dave Cliffe, Group Product Manager, PagerDuty
    Hear about the evolution of incident management and how the PagerDuty platform is evolving today and in the future.

    This session is collectively part of PagerDuty Virtual Summit.
Your Fastest Path to Incident Resolution
PagerDuty is helping IT Operations and DevOps professionals deliver on the promise of agility, performance and uptime. Our enterprise-grade incident management helps you orchestrate the ideal response to create better customer, employee, and business value.

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  • Live at: Jul 6 2016 5:00 pm
  • Presented by: Manish Kalra Director, Product Marketing PagerDuty
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