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Accelerating Digital Operations - The PagerDuty Platform

Hear about the evolution of incident management and how the PagerDuty platform is evolving today and in the future.

This session is collectively part of PagerDuty Virtual Summit.
Live online Nov 2 3:30 pm UTC
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Presented by
Dave Cliffe, Group Product Manager, PagerDuty
Presentation preview: Accelerating Digital Operations - The PagerDuty Platform

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  • 7 Years of Monitoring and Metrics Nov 4 2016 8:00 pm UTC 30 mins
    Lindsay Holmwood with Flapjack
    7 years ago, monitoring was just beginning to emerge from the dark ages.

    Since then there's been a cambrian explosion of tools, a rough formalization of how the tools should be strung together, the emergence of the ""monitoringsucks meme"", the transformation of #monitoringsucks into #monitoringlove, and the rise of a sister community around Monitorama.

    Alert fatigue has become a concept that's entered the devops consciousness, and more advanced shops along the monitoring continuum are analyzing their alerting data to help humans and machines work better together.

    But Nagios is still the dominant check executor. Plenty of sites still use RRDtool. And plenty of people are still chained to their pagers, with no relief in sight.

    Register for this webcast and discover answers to questions like, what's holding us back, what will the next 5 years look like, will we still be using Nagios, have we misjudged our audience and what are our biggest challenges?

    This session is collectively part of PagerDuty Virtual Summit.
  • Human Scale Operations Nov 4 2016 7:30 pm UTC 26 mins
    Mark Imbriaco
    DevOps news is dominated by discussions about tools, and with good reason. It's not unusual for the amount of infrastructure-related code in a system to approach or even exceed the amount of code dedicated to the actual problem the system is solving, even in small systems. As our systems scale in size and complexity, we invest an ever increasing amount of resources into building solutions to help manage our our complex technical systems.

    What's often overlooked is the human component of our systems. All too often our approaches to tools, processes, and systems management attempt to remove humans rather than empower them.

    Humans are not a source of entropy to be safeguarded against in our systems, but rather a fundamental source of resilience and even efficiency. Learn ways that organizations can use this point of view to their advantage when constructing systems to move faster without sacrificing safety. Look into things like tools and interactions with them, team collaboration, and even organizational structure and policies.

    Watch his session and spend some time learning about designing for human scale.

    This session is collectively part of PagerDuty Virtual Summit.
  • Fireside Chat with Maynard Webb Nov 4 2016 6:30 pm UTC 26 mins
    Maynard Web, Chairman of the Board, Yahoo, Alex Solomon, CTO, PagerDuty
    Watch Alex Solomon, CTO and Founder of PagerDuty have a 1:1 conversation with Maynard Webb, Chairman of the Board at Yahoo! as they discuss digital transformation, the modern operations landscape, some Silicon Valley history and the future of incident management.

    This session is collectively part of PagerDuty Virtual Summit.
  • Customer Panel Session Nov 4 2016 5:30 pm UTC 56 mins
    Joey Parson, AirBnB, Swets Ackerman, PagerDuty, Chris Riley, Fixate IO, Illan Rabinovitch, DataDog, Ben Del Vento, Cisco
    Digital Transformation is a journey - getting from legacy practices like waterfall to continuous everything is not a button you push, and it can be messy. We know that organizations are doing it. Some have been built bottom up on these practices, but even large regulated organizations have made the transition by ripping off the bandaid and making a huge shift, while others are operating in an environment which for the foreseeable future will be a combination of old and new. Watch this panel of leading DevOps experts as they talk about the digital transformation journey and what the trends they see happing today.

    This session is collectively part of PagerDuty Virtual Summit.
  • What the OODA Has Application Performance Monitoring Got To Do With DevOps? Nov 4 2016 4:30 pm UTC 56 mins
    John Rakowski, Director, Product Marketing AppDynamics
    Software applications are the foundation of digital transformation and DevOps is critical to ensuring that today's enterprises stay ahead of the competition. Regardless of whether you are in DevOps or ITOps, each team is pushing for more agility, more insights, and more efficiency.

    How do you begin to reduce the complexity introduced by the transition to Modern Operations? What role does application performance monitoring have in improving your customer interactions and experience? And what are considered best practices towards adopting APM technology into your Modern Operations architectural stack?

    Join John Rakowski as he explores and share insights into how AppDynamics is helping organizations deploy modern APM technology to Observe, Orient, Decide, Act (OODA) and hear the lessons learned from working with DevOps practitioners on their path towards digital transformation.
  • Digital Transformation - My Top Five DevOps Learnings Nov 4 2016 3:30 pm UTC 56 mins
    Gene Kim, Author, Researcher, and Founder of IT Revolution
    "In this one time only webcast. Gene Kim shares his top five DevOps learnings since ""The Phoenix Project” book came out in 2013. He covers the work he has been doing benchmarking over 25,000 IT professionals that uncovered the incredibly large of DevOps, how DevOps principles and patterns make the the work of developers and operations professionals more humane, and how DevOps is a subset of dynamic, learning organizations.

    He shares what he's learned about how large, complex organizations such as Target, Capital One, Disney and others are adopting DevOps principles and practices and getting the same miraculous outcomes that we’ve typically associated with only Amazon, Google, Facebook, etc., and how that is being represented in the soon-to-be-released “DevOps Handbook.”

    This session is collectively part of PagerDuty Virtual Summit.
  • Protecting Your UX in an Era of Disruption Nov 3 2016 7:00 pm UTC 60 mins
    Andrew Smirnov, Technical Solutions Engineer, Catchpoint
    In the age of Digital Transformation there is a lot of room for disruptive technologies taking a toll on your customer experience and overall business. With this potential, there is a greater need for intelligent alerting and performance monitoring in order to protect your user experience. Your business needs to make sure it is accurately detecting the impact of digital transformation on its end users so you can safeguard your brand and revenue.

    In this session you will learn the value of an intelligent end user monitoring platform and why protecting your UX is imperative for brand loyalty and revenue growth in this age of digital transformation.
  • Using Incident Data to Build Better Internal Processes Nov 3 2016 6:30 pm UTC 26 mins
    Andy Domeier, Director, System Operations, SPS Commerce
    "When was the last time you switched service providers? In today's fast paced digital markets switching service providers is easy. There is no room for delayed responses or slow recovery on incidents. How well does your team respond? Are you constantly getting better?

    Watch how Andy Domeier of SPS Commerce, gets into specifics around data you can take from your incident management process to drive real business improvements. Learn what patterns have worked well at SPS to create a highly efficient & collaborative incident response attitude. Enabling organizations to iterate quickly is a distinct competitive advantage in this age of digital disruption."

    This session is collectively part of PagerDuty Virtual Summit.
  • Modern Operations in Action Nov 3 2016 5:30 pm UTC 26 mins
    The speakers from the "Modern Operations Technology Stack" Panel are back and transition from formulating strategy to executing key tactics. They will share real examples of the steps successful organizations are implementing to improve process, leverage technology, and adapt organizational behavior to remain competitive and satisfy the growing expectations of their organizations.

    This session is collectively part of PagerDuty Virtual Summit.
  • Digital Transformation and the New Application Stack Nov 3 2016 4:30 pm UTC 56 mins
    Steve Francis, Co-Founder & Chief Product Officer, LogicMonitor
    If you are a CIO, Enterprise Transformation is probably on your mind. If you're in a smaller company, you probably think that's a nice buzzword, that doesn't mean anything. Come hear Steve Francis, Founder and Chief Product Officer of LogicMonitor talk about the experiences of growing a company from scratch to 200 employees, the technical lessons learned, what he sees in LogicMonitor's customer base as they go through enterprise transformation. And why that means you've been doing it all wrong. But why that's a good thing.

    This session is collectively part of PagerDuty Virtual Summit.
  • Customer Spotlight Nov 3 2016 4:00 pm UTC 26 mins
    Eric Sigler, Head of DevOps, PagerDuty
    Register and learn about the challenges that organizations have to overcome in order to promote operational efficiency and digital transformation within the organization. PagerDuty will discuss how they were able to get where they were, to where they are now, while also explaining the routes they took in order to be more effective and agile. PagerDuty customers will then review how PagerDuty has helped them throughout that process and why it’s been a valuable incident management solution.

    This session is collectively part of PagerDuty Virtual Summit.
  • Large Scale Agile/DevOps Transformation Nov 3 2016 3:30 pm UTC 26 mins
    Sean Reilley, Vice President, Agile and Talent, IBM
    Transformation is something that every organization will go through. For some it's easier than others. But what do you do to tranform if the time is right, but you find yourself stuck in a legacy environment. Join Sean Reilley, the VP for Agile and Talent from IBM, as he discusses what it takes to move away from a legacy environment and move towards a DevOps mindset.

    This session is collectively part of PagerDuty Virtual Summit.
  • Where is the Modern Day Post-Mortem Nov 2 2016 7:30 pm UTC 26 mins
    Andre Kelly, Product Manager, Google
    "Incident post-mortems are an invaluable part of the IT/ops toolkit. Teams recognize the value in learning from past incidents to improve future detection and remediation efficiencies. However, not every team creates a post-mortem after an incident, or consults previous post-mortems during an incident. And while technology advances continue to propel the ops industry, the content and process of creating post-mortems has remained mostly stagnant. In an era of anomaly detection and auto-healing monitoring systems, where is the modern day post-mortem?

    We’ll review common barriers to teams creating and best leveraging post-mortems, and explore the concept of a modern day post-mortem. A post-mortem that is rooted in technology, assists teams in bypassing the common barriers, and helps improve team efficiencies during the most crucial moments."

    This session is collectively part of PagerDuty Virtual Summit.
  • Tactics and Strategies in Reliability Nov 2 2016 7:00 pm UTC 26 mins
    Andrew Fong, Director of Engineering, Dropbox
    The two key dimensions to incident response are handling the incident as it occurs as well as driving follow up to prevent future issues. An incident response framework can provide structure for both of these two dimensions. Register and explore how to prevent future issues with the framework Dropbox uses.

    This session is collectively part of PagerDuty Virtual Summit.
  • Data-Driven Service Intelligence Nov 2 2016 6:30 pm UTC 30 mins
    Clint Sharp, Sr. Director of Product Management, Splunk
    Monitoring still largely looks the same as it did 15 years ago: configure a separate system of checks and thresholds and attempt to separate signal from noise in the flood of resulting alerts. Modern environments require a completely new approach to monitoring which puts the service, what the user actually consumes, at the core and an approach which is driven based on observed data, metrics, events and logs, which tell the entire story of service health. Containers can come and go in milliseconds. Cloud environments can dynamically scale with load. Monitoring needs to be dynamic and ever shifting along with the environment. Learn how to implement a monitoring approach with data at the core, and hear about a few organizations who have been successful at doing it.

    This session is collectively part of PagerDuty Virtual Summit.
  • Panel Session: The Modern Operations Tech Stack Nov 2 2016 5:30 pm UTC 56 mins
    Join industry leaders, advocates and practitioners as they discuss the digital transformation ecosystem, address the challenges they see in moving towards a modern IT operations environment, and share successful strategies that lead to achieving digital transformation.

    This session is collectively part of PagerDuty Virtual Summit.
  • Digital Transformation in the Cloud Nov 2 2016 4:30 pm UTC 56 mins
    Mackenzie Kosut, Principal Startup Evangelist, Amazon Web Services
    Hear from Amazon Web Service's Prinicpal Startup Evangelist as he discusses startups, web services and their roles in digital transformation.

    This session is collectively part of PagerDuty Virtual Summit.
  • The Journey of Chaos Engineering Begins with a Single Step Nov 2 2016 4:00 pm UTC 26 mins
    Bruce Wong, Technology Leader, James Burns, Tech Lead, Twilio
    Heard of Netflix' Chaos Engineering & the Simian Army? Google's legendary DiRT exercises? Hear about how Twilio is getting started on its journey with Chaos Engineering. This talk is the story of how Twilio got started with Chaos Engineering, lessons learned, and the impact to our engineering culture.

    This session is collectively part of PagerDuty Virtual Summit.
  • Accelerating Digital Operations - The PagerDuty Platform Nov 2 2016 3:30 pm UTC 30 mins
    Dave Cliffe, Group Product Manager, PagerDuty
    Hear about the evolution of incident management and how the PagerDuty platform is evolving today and in the future.

    This session is collectively part of PagerDuty Virtual Summit.
  • Bringing ITSM solutions and Devops alignment: Incident Management for the agile Recorded: Jul 6 2016 39 mins
    Manish Kalra Director, Product Marketing PagerDuty
    Organizations have unprecedented external and internal demands challenging them. From hybrid infrastructures to continuous development models, organizations have new pressures to adopt agile ways to deliver modern applications and critical services, while keeping the legacy infrastructure running - IT as we know it has to change. Join us as we examine what changes need to happen, to get legacy IT Operations environments ready to meet the requirements of the modern Devops operational environment, where agility supports legacy.
Your Fastest Path to Incident Resolution
PagerDuty is helping IT Operations and DevOps professionals deliver on the promise of agility, performance and uptime. Our enterprise-grade incident management helps you orchestrate the ideal response to create better customer, employee, and business value.

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  • Live at: Nov 2 2016 3:30 pm
  • Presented by: Dave Cliffe, Group Product Manager, PagerDuty
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