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Panel Session: The Modern Operations Tech Stack

Join industry leaders, advocates and practitioners as they discuss the digital transformation ecosystem, address the challenges they see in moving towards a modern IT operations environment, and share successful strategies that lead to achieving digital transformation.

This session is collectively part of PagerDuty Virtual Summit.
Recorded Nov 2 2016 53 mins
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Presented by
Arup Chakrabarti, PagerDuty, Jason Yee, Datadog, Mackenzie Kosut, AWS, Chris Gervais, Threat Stack
Presentation preview: Panel Session: The Modern Operations Tech Stack

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  • Incident Response Best Practices Jan 24 2018 3:00 pm UTC 45 mins
    Susan Fowler, Editor-in-Chief of Increment, Stripe, Sweta Ackerman, Engineering Manager, PagerDuty,
    Hear from Susan Fowler about the current state of incident response. After surveying over 30 leading Bay Area companies about their incident response practices for their first issue, she’ll share insight into the trends found and tips and tricks for how to implement change at your company, as well as what the future of incident response holds.
  • Panel: Reimagining Customer Support Jan 24 2018 2:00 pm UTC 45 mins
    Disha Gosalia, GE Digital; Allison Pickens,Gainsight; Larry Aronovitz, Okta; Howard Wilson, CCO, PagerDuty
    Consumers are on the hunt for the ultimate customer experience, regardless of if you are a consumer facing brand or an enterprise company. Discover how brands like GE Digital, Gainsight, and Okta use PagerDuty to coordinate response to customer issues of all sizes — delivering the best possible responses 24×7, every time.
  • Panel: The Business Case for DevOps Jan 24 2018 1:00 pm UTC 45 mins
    Andrew Fong, Director of Engineering, Dropbox, Matthew Sokol – Principal Software Engineer, Staples Digital Solutions
    What is the real value that organizations get from undergoing a DevOps transformation? Join us as industry experts and IT leaders discuss actual DevOps implementations, and their value to the customer, the business, and the team, in dollars, time, and satisfaction. We’ll explore the key metrics that you should use to measure for building a strong case for DevOps.
  • The Future of DevOps Jan 24 2018 12:00 pm UTC 45 mins
    Adam Jacob, Co-Founder & CTO, Chef
    What does the future hold for the world of DevOps? Implementing DevOps means changing the technology system as well as the cultural system. Both are intertwined and, to be successful, both systems must evolve to drive velocity. Learning how to manage and lead by giving people context and information to make better decisions—versus giving them tickets or briefs—is how leaders and teams will thrive.
  • Fireside Chat: Deliveroo Jan 24 2018 11:00 am UTC 30 mins
    Amy Harms, Engineering Manager, Deliveroo, Jennifer Tejada, CEO, PagerDuty
    London-based global company Deliveroo brings world’s local restaurants into everyone’s home or office - fast. The organization and all its people operate and work passionately to enable its customers to order amazing food from the best loved local restaurants, as well as work with hundreds of restaurant chains and top quality independents to deliver food to homes or offices. While servicing 12 countries across 150 cities and placing customers at the forefront of what they do, Deliveroo operates fully in the cloud, 24x7, and with DevOps built into its operational DNA.

    Discover how Amy Harms and her Platform Engineering team embrace challenges as they relate to digital operations including the importance of orchestrating people across the entire business and numerous functions to handle major business-impacting incidents. Explore how to take good incident management to another level and learn more about a company that has evolved two parallel sides of the business while keeping them tightly integrated. Learn how you can communicate more effectively where it matters to improve your digital operations, as well as, broaden your assessment of business implications to improve overall business health.
  • The Investment in Digital Insight and the Power of PagerDuty Jan 24 2018 10:00 am UTC 45 mins
    Jennifer Tejada, CEO, PagerDuty, Mary Moore-Simmons, Engineering Operations Manager, SendGrid
    PagerDuty loves DevOps. We support a culture of empowerment and enablement. As such, our newly announced capabilities integrate applied machine learning, end-to-end response automation, and the mobilization of people in real-time across the entire business, to help teams eliminate inefficiencies when it matters most and get back to innovation.
  • How to be a Game-changer in a Digital World Jan 23 2018 3:00 pm UTC 45 mins
    Firaas Rashid, Director & Head of Production of International Wealth Management, Credit Suisse
    How does one effectively drive IT and DevOps transformation at a large, established company? In this session, we explore key best practices, challenges, and organizational changes that established enterprises need to drive in order be successful as they become more digital. Learn about the evolving role of IT and Ops, from a tactical function to a key strategic organization for the business.
  • Apprentices of Scale: The Slack Operations Story Jan 23 2018 2:30 pm UTC 30 mins
    Richard Crowley, Operations Architect, Slack
    Growing up is hard to do. Learn from the story of Slack’s Operations team as they share how they learned to cope, scale, and thrive at the intersection of growing traffic, infrastructure, company, and market.
  • Sky Betting Operations with Pagerduty Jan 23 2018 2:00 pm UTC 30 mins
    Rachel Watson, Head of Service Operations, Sky Betting & Gaming
    Sky Betting serves over 1.7 million consumers, and with 50+ million daily content updates, meeting massive demands for scale is mission-critical to the success of its business. Hear from Sky Betting's Head of Service Operations on how they employed a tribe model and implemented technologies like PagerDuty to ensure 24x7 availability and performance of all their services, while optimising team autonomy and agility.
  • Panel: Leading Transformation in a Digital World Jan 23 2018 1:00 pm UTC 45 mins
    Merline Saintil, Head of Ops, Product & Technology, Intuit; Nick Mehta, CEO, Gainsight, Sheila Jordan, CIO, Symantec
    Join us as we sit down with leaders from Intuit, Gainsight, and Symantec as they each share their digital transformation stories and lessons learned.
  • AI and Machine Learning Get Real Jan 23 2018 12:30 pm UTC 30 mins
    Dominic Marion, Operations Support and Release Management Manager, NBC News, Lilia Gutnik, Product Manager, PagerDuty
    The terms machine learning and AI are often associated with complex black box algorithms and models that no one seems to understand. We’re taking a more applied approach to machine learning – focusing on real-life problems. Hear how PagerDuty has delivered real, tangible value to some of our early customers using machine learning and advanced statistics. No magic black boxes or unicorns and rainbows allowed.
  • SoA Observability and Control: Present and Future with Lyft Jan 23 2018 12:00 pm UTC 30 mins
    Matt Klein, Software Engineer, Lyft
    State of the art (SoA) observability currently primarily relies disparate systems to get the job done, which yield a huge amount of cognitive overload for operators who are continuously trying to stitch together all of the different threads. Join us as we discuss the current state and look forward towards the power of a unified observability and control plane for SoA primarily driven by the burgeoning “service mesh” paradigm.
  • The PagerDuty Community & Product Updates Jan 23 2018 11:30 am UTC 30 mins
    Alex Solomon, CTO and Co-Founder, Tim Armandpour, SVP, Product Development, Rachel Obstler, VP Product, PagerDuty
    As software becomes the de facto medium through which business is conducted, the quality of the digital experience defines an organization’s success. That’s why we’ve introduced new capabilities that integrate applied machine learning, end-to-end response automation, and the mobilization of people in real-time across the entire business. Our latest features help you eliminate inefficiencies when it matters most and get back to innovation.
  • Fireside Chat with Adrian Cockcroft Jan 23 2018 11:00 am UTC 30 mins
    Adrian Cockcroft, VP of Architecture, AWS, Jennifer Tejada, CEO, PagerDuty
    We sit down down with Adrian Cockcroft and chat about everything from working better in a developer driven culture to chaos engineering. He shares insight into how AWS and Netflix instill DevOps best practices that enable teams to write better code, bring tools and ideas together, go on-call for code they own, influence organizational change, and so much more.
  • Empowering Developers & Ops in a Digital World Jan 23 2018 10:00 am UTC 45 mins
    Jennifer Tejada, CEO, PagerDuty
    In this digital world, where brands must deliver on the ultimate customer experience, the role of developers is changing rapidly. Everything must work perfectly. As a result, digital operations is not only critical to developers and engineers, it’s becoming business critical. Join us as we discuss the idea of implementing DevOps across the business. Should you put everyone on-call?
  • Panel: Reimagining Customer Support Recorded: Nov 29 2017 40 mins
    Disha Gosalia, Sr. Director of Customer Support, Cloud Products, GE Digital
    Consumers are on the hunt for the ultimate customer experience, regardless of if you are a consumer facing brand or an enterprise company. Discover how brands like GE Digital, Gainsight, and Okta use PagerDuty to coordinate response to customer issues of all sizes — delivering the best possible responses 24×7, every time.
  • Panel: The Business Case for DevOps Recorded: Nov 29 2017 42 mins
    Andrew Fong, Director of Engineering, Dropbox
    What is the real value that organizations get from undergoing a DevOps transformation? Join us as industry experts and IT leaders discuss actual DevOps implementations, and their value to the customer, the business, and the team, in dollars, time, and satisfaction. We’ll explore the key metrics that you should use to measure for building a strong case for DevOps.
  • The Future of DevOps Recorded: Nov 29 2017 39 mins
    Adam Jacob, Co-Founder & CTO, Chef
    What does the future hold for the world of DevOps? Implementing DevOps means changing the technology system as well as the cultural system. Both are intertwined and, to be successful, both systems must evolve to drive velocity. Learning how to manage and lead by giving people context and information to make better decisions—versus giving them tickets or briefs—is how leaders and teams will thrive.
  • Incident Response Best Practices Recorded: Nov 29 2017 30 mins
    Susan Fowler, Editor-in-Chief of Increment, Stripe
    Hear from Susan Fowler about the current state of incident response. After surveying over 30 leading Bay Area companies about their incident response practices for their first issue, she’ll share insight into the trends found and tips and tricks for how to implement change at your company, as well as what the future of incident response holds.
  • The Investment in Digital Insight and the Power of PagerDuty Recorded: Nov 28 2017 47 mins
    Jennifer Tejada, CEO, PagerDuty
    PagerDuty loves DevOps. We support a culture of empowerment and enablement. As such, our newly announced capabilities integrate applied machine learning, end-to-end response automation, and the mobilization of people in real-time across the entire business, to help teams eliminate inefficiencies when it matters most and get back to innovation.
Your Fastest Path to Incident Resolution
PagerDuty is helping IT Operations and DevOps professionals deliver on the promise of agility, performance and uptime. Our enterprise-grade incident management helps you orchestrate the ideal response to create better customer, employee, and business value.

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  • Title: Panel Session: The Modern Operations Tech Stack
  • Live at: Nov 2 2016 5:30 pm
  • Presented by: Arup Chakrabarti, PagerDuty, Jason Yee, Datadog, Mackenzie Kosut, AWS, Chris Gervais, Threat Stack
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