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Customer Spotlight

Join Joey Parsons of Airbnb and Eric Sigler of PagerDuty as they discuss how the Airbnb infrastructure evolved to meet the growing needs of a digital-first business. You’ll learn about the challenges faced while scaling up both people and technology and walk away with engineering best practices for any organization looking to get ahead in digital transformation by building a modern operations environment.

This session is collectively part of PagerDuty Virtual Summit.
Recorded Nov 3 2016 26 mins
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Presented by
Eric Sigler, Head of DevOps, PagerDuty, Joey Parsons, Engineering Manager, Airbnb
Presentation preview: Customer Spotlight

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  • A Guide to Ensuring Cloud Migration Success Recorded: Oct 22 2020 33 mins
    Andrew Marshall, Director of Product Marketing at PagerDuty
    It’s no surprise that business and technology leaders are drawn by the promise of enhanced scalability, business agility, and cost savings — but did you know that 30% of cloud migration projects fail? A cloud-based approach requires new methods to address the increased complexity of hybrid-cloud environments, where siloes can emerge across people, operational processes, and technologies.

    The rise of AIOps has enormous potential to connect contextualized information across siloed teams and technology and, where possible, to help automate operations. Join Andrew Marshall, Director of Product Marketing at PagerDuty, as he explores the accelerating trend towards cloud migration, key challenges that exist in a hybrid and multi-cloud world, and how AIOps technologies can be used as a part of that broader strategy.

    In this webinar, you will learn how teams migrating to the cloud can:

    - Leverage PagerDuty to help bridge silos across people, processes and technology
    - Quickly adapt to a constantly changing cloud infrastructure, and the new signals you need to track.
    - Adopt a Services model that empowers teams to spend more time innovating, and less time on queued incident response.
    - Effectively manage a hybrid or multi-cloud environment by using AIOps tools.
  • AIOps, Explained: What It Is and How It Can Boost Your Real-Time Operations Recorded: Oct 20 2020 39 mins
    Jonathan Rende, SVP of Products, PagerDuty
    As companies face an unprecedented acceleration of digital transformation, many IT organizations are turning to AIOps as a potential investment area. Their hope is to use AI to improve operations, leveraging machine learning to create more data-driven insights, with the ultimate goal of being able to scale more efficiently and address issues faster. But is AIOps just hype? And if it’s not just hype, is there a way to avoid lengthy implementation cycles and the need to hire data scientists to develop complicated models? Businesses don’t have years to wait — they need results now.

    Join this webinar to learn more about:

    - Defining AIOps and the opportunity for ITOps: what are buyers looking for, and what is possible today?
    - Owning the conversation around AIOps – key considerations when creating your strategy
    - How PagerDuty can help unlock the power of AIOps for real-time operations
  • How to Scale Your Infrastructure Using Terraform Recorded: Oct 15 2020 61 mins
    Rob Stettner, Global Principal Site Reliability Engineer, Funding Circle | Scott McAllister, Developer Advocate, PagerDuty
    Terraform is one of the leading tools organizations use to manage their infrastructure as code. Terraform’s easy-to-read declarative approach helps teams get up and running quickly. However, as organizations grow and their infrastructure becomes more complex, so does the Terraform code. Like application code, there comes a time when Terraform code may need to be broken up into more manageable chunks.

    Hosting the webinar will be Scott McAllister, Developer Advocate at PagerDuty – one of the maintainers of the PagerDuty Terraform Provider – who will talk about the state of the provider and what it can do. He’ll be joined by Robert Stettner, Global Principal Site Reliability Engineer at Funding Circle, who will talk about his journey of how his teams best organized their code and offer insight about how you should manage yours.

    In this webinar you will learn:

    - How to get started with Terraform and what it can do
    - How to efficiently scale your PagerDuty configuration through Terraform
    - How Rob uses PagerDuty and Terraform integration at Funding Circle, and how he used it at DAZN
    - How to evolve your configuration as your infrastructure grows
  • How Sky Betting & Gaming is Driving Real-Time Operations Transformation Recorded: Oct 13 2020 45 mins
    Steven Wheeldon and Amit Juyal, Sky Betting and Gaming | Rachel Obstler, PagerDuty | Neil MacGowen, New Relic
    For many organizations, DevOps transformation is now a business imperative as it drives widely understood advantages in innovation, agility, and empowerment. However, many organizations struggle to implement and realize the true benefits of DevOps transformation due to challenges with culture, processes, and tooling–in fact, as many as 78% of organizations fail to get DevOps right.

    Join Sky Betting, PagerDuty, and New Relic as they discuss Sky Betting’s transformation story and their lessons learned from over the past decade.

    You’ll learn:

    - How to shift development teams from simply building to owning & operating

    - What excellence in real-time operations looks like

    - Tools that accelerate DevOps maturity

    - The importance of (and how you can influence) organizational structure and executive buy-in
  • Top Trends for Infrastructure & Operations in 2020 Recorded: Oct 6 2020 55 mins
    Charles Betz, Digital Management Analyst, Forrester | Julian Dunn, Director of Product Marketing, PagerDuty
    A Fireside Chat with Charles Betz, Forrester Research

    Join Forrester’s Charles Betz and PagerDuty’s Julian Dunn to review a few of Charles’ Top 10 Trends for Infrastructure & Operations (I&O) in 2020, the pressure on I&O organizations, and how to best adapt for an era of increased dependence on digital services.

    In this session, you will learn:
    - How full service ownership, or a you-build-it, you-own-it model, enhances the shift to cloud
    - How full service ownership changes the roles of I&O and developer teams
    - What PagerDuty can do to serve as your platform for full service ownership in the cloud era
  • 5 Ways to Drive More Cost Efficiency with PagerDuty Recorded: Oct 1 2020 36 mins
    Eiad Abunimeh, Sr. Director of Strategic Solutions, PagerDuty | Hadley Paul, Director of Business Value Consulting, PagerDuty
    The way we live and work has changed forever, compelling organizations to manage their IT investments carefully. They’re now tasked with improving cost controls and efficiency, with the added pressure of delivering a perfect customer experience every time to maximize revenue.

    By using PagerDuty widely across their business, organizations have gained real, demonstrable value in significantly reducing costs, protecting customer relationships and accelerating digital transformation.

    In this webinar, we’ll share five ways that you can use PagerDuty to drive significant cost efficiency in your organization, with real-world examples on the positive business impact that can be achieved. Learn more about:

    • Service Desk cost optimization

    • Virtualizing and automating your NOC

    • Re-capturing team operational efficiency

    • Preventing SLA penalties and reducing outsourcer costs

    • Revenue protection / maximizing uptime performance
  • IBM & PagerDuty: Driving Real-Time Operations Excellence Recorded: Sep 29 2020 40 mins
    Rachel Obstler, VP of Product PagerDuty; Kirk Pedersen, Senior IT Manager IBM
    It’s not news that the world has gone digital, requiring you to interact with your customers 24×7.

    What may be news is that to be successful, you need to be able to operate in a truly real-time fashion, empowering the individuals and teams that own and operate digital services to better serve customers. The benefits of being effective at real-time work are tangible, with mature companies resolving incidents 2 hours faster on average than less mature peers.

    PagerDuty has been in the business of real-time work for almost a decade, and we’ve developed a maturity model that complements DevOps benchmarks and research such as the DORA State of DevOps report. The model uniquely focuses on real operational practices implemented by best-in-class organizations, including key criteria for success across the domains of culture, knowledge sharing, customer orientation, and technology.

    Join us to learn about the model and how it can be used to help organizations optimize their real-time operations. You’ll learn:

    - What excellence in real-time operations looks like
    - How to determine your team’s maturity in real-time operations work
    - How to implement best practices in incident response and other operations processes
    - What benefits you can expect to see as you grow in operational maturity, based on key findings from our survey of over 600 IT and development professionals
  • Carpe Momentum: Seizing the Moments That Matter in a Complex World Recorded: Sep 24 2020 34 mins
    Shannon Kalvar, Research Manager ITSM & Client Virtualization, IDC & Julian Dunn, Principal Product Marketing Mgr, PagerDuty
    Everybody puts value on work. But not all work is the same or valued in the same way.

    What if we told you there’s a way to gain/protect up to $1 million in new revenue, reduce unplanned downtime by more than 60%, and improve team productivity by nearly 25%?

    In this IDC/PagerDuty joint-webinar, you will learn:

    - The everyday value of structured work and its role in the greater strategy of the organization
    - The ephemeral value of time-sensitive, unplanned work and the impact it has on opportunity, risk, and continuous improvement
    - How you can better prioritize different sets of work to maintain a stable and reliable IT environment.
    - How this understanding can positively impact the bottom line of the business
  • Don’t Scrap Your NOC, Modernize It! Recorded: Sep 22 2020 57 mins
    Julian Dunn, Director of Product Marketing, PagerDuty | James Evans, Senior Consultant, Microsoft Azure
    The network operations center, or NOC, is often the first concept that comes to mind when business leaders think of IT operations. It’s a room full of people, not dissimilar to a power plant control room, who spend their shifts watching dials and gauges, ready to spring into action at the first sign of problems. With the rise of cloud-native monitoring tools, the DevOps movement, and a massive acceleration in the rate of change of systems and applications, many of those same business leaders are asking themselves whether the days of the NOC are numbered. But there’s a third option: modernizing and virtualizing your NOC.

    In this webinar, we’ll discuss:

    - NOC modernization — and why you might want to consider
    - How the NOC of 1995 differs from the NOC of 2020
    - How automating manual processes and inefficiencies in the NOC can save you real dollars
  • The Emergence of Digital Operations Management Recorded: Sep 17 2020 52 mins
    Bojan Simic, Founder, Digital Enterprise Journal and Cognanta | Julie Gunderson, DevOps Advocate, PagerDuty
    Digital Enterprise Journal conducted survey research to learn about the best practices of top-performing organizations in IT Operations.

    One of the key findings from the research was that those top-performing organizations were abandoning traditional IT Operations practices and taking on a more modern Digital Operations Management approach which:

    • Focuses more on user experience and customer-centric IT
    •Targets business outcomes in place of operations metrics
    •Fosters collaboration with DevOps teams to improve time-to-market and resource optimization
    •Takes a platform-based approach with AI/ML-driven capabilities for real-time action
  • Driving Real-Time Operations with Slack & PagerDuty Recorded: Sep 15 2020 62 mins
    Brad Kilshaw, Director of Enterprise Alliances, Slack | Matt Livermore, Principal Solutions Consultant, PagerDuty
    With Slack and PagerDuty, companies can seamlessly manage and track a situation as it evolves, reassigning or escalating as needed, and collaborate across teams to quickly resolve the incident.

    Join us for our joint real-time operations webinar, where you’ll see a live demonstration of what a Slack/PagerDuty integration looks like and hear directly from Funding Circle on how our technologies are put to work in their organisation.

    In this webinar you will learn how to:

    - Resolve incidents with minimal time switching platforms
    - Streamline collaboration during incidents
    - Maintain transparent communications throughout the incident lifecycle
    - Reduce resolution times with real-time operations
  • HybridOps and the State of Digital Transformation Recorded: Sep 9 2020 38 mins
    Isaac Sacolick, President, StarCIO; Jonathan Rende, SVP Product & Marketing & Julian Dunn, Sr Mgr Product Mkting, PagerDuty
    CIOs leading digital transformation initiatives often find themselves juggling multiple tools, processes, and teams. A ‘HybridOps’ approach can help IT leaders knit together multiple operating models and empower teams to work the way the want to, which together will help to improve the speed and efficiency of digital operations and facilitate automation at scale. Join our panel of experts as they discuss digital operations innovation, the need to break down silos, and the best path forward for CIOs and their teams.
  • Respond Faster, Save Money: New Capabilities for a New Digital Era Recorded: Sep 3 2020 33 mins
    Jennifer Tejada, CEO, PagerDuty and Rachel Obstler, VP Product Management, PagerDuty
    The ongoing pandemic and resulting economic downturn have led to dramatically changing market conditions. As a consequence, technology teams have become increasingly concerned with the need to minimize their financial risk and reduce costs to mitigate the effects of abruptly pivoting to a fully remote working environment.

    For some, there has been a struggle to maintain business continuity—i.e., keeping the physical components of the business running when everyone is working from home. For others, the issues center on an emphasized reliance on digital services for both internal and external customers. Not every organization and sector is impacted equally, as we found in our recent research.

    Regardless of what type of company you are, in this environment, your business objectives boil down to three needs:

    • Reduce costs
    • Protect revenue
    • Accelerate digital transformation

    As daunting as the challenge may seem, there is reason for optimism: With the right technology solutions in place, organizations can stretch budgets, make processes more efficient, and continue to delight customers with a seamless digital experience.
  • Real-Time Crisis Management in the Age of Covid-19 Recorded: Sep 1 2020 54 mins
    Michael Aravopoulos - Solutions Consultant, PagerDuty
    Whether you’re setting up a crisis management team on the fly or you need to mobilize a response to COVID-related issues as they happen, we’re here to help. In this session you will learn how to setup PagerDuty for Crisis Management to ensure the right person knows about anything new tied to critical events and immediately share critical real-time updates with execs, stakeholders, and external business partners.

    Join us to learn:
    - How to implement critical response use cases in your PagerDuty instance
    - Configuring PagerDuty items according to industry best practices
    - Effectively communicating with stakeholders to reduce Mean Time to Acknowledge and Resolve

    Who should attend:
    - Incident responders
    - Admins/managers
    - Account owners
    - New Users
    - Customers
    - Folks in a trial
  • Setting up a Virtual NOC Recorded: Aug 27 2020 54 mins
    Eiad Abunimeh - Sr. Dir Strategic Solutions, PagerDuty
    When running a NOC that manages distributed systems from distributed remote locations, a key challenge for teams is collaborating quickly in real-time. In this session, you will learn how to set up PagerDuty to help distributed teams troubleshoot complex issues, quickly understand system state across distributed landscapes, and mobilize response when team members are dispersed and working remotely.
  • How Sky Betting & Gaming is Driving Real-Time Operations Transformation Recorded: Aug 5 2020 45 mins
    Steven Wheeldon and Amit Juyal, Sky Betting and Gaming | Rachel Obstler, PagerDuty | Neil MacGowen, New Relic
    For many organizations, DevOps transformation is now a business imperative as it drives widely understood advantages in innovation, agility, and empowerment. However, many organizations struggle to implement and realize the true benefits of DevOps transformation due to challenges with culture, processes, and tooling–in fact, as many as 78% of organizations fail to get DevOps right.

    Join Sky Betting, PagerDuty, and New Relic as they discuss Sky Betting’s transformation story and their lessons learned from over the past decade.

    You’ll learn:

    - How to shift development teams from simply building to owning & operating

    - What excellence in real-time operations looks like

    - Tools that accelerate DevOps maturity

    - The importance of (and how you can influence) organizational structure and executive buy-in
  • Gap Inc.’s Digital Transformation Journey Recorded: Jun 25 2020 26 mins
    Kartik Garg, Director Engineering Platform Tools, Gap Inc.
    Gap Inc. is undergoing a massive digital transformation that now spans 5 brands, nearly 4,000 stores worldwide, and multiple e-commerce sites.

    Join us as Kartik Garg, Director of IT at Gap Inc., shares how they’re Gap is leveraging PagerDuty to move to a hybrid DevOps model, empowering product teams to take ownership and accountability of the code they develop.

    Learn more about Gap Inc’s digital transformation journey and walk away with actionable insights on how to improve operational agility while driving business results.
  • Modern Incident Response: Best Practices for DevOps Recorded: Jun 16 2020 46 mins
    Matt Livermore, Sr Solution Consultant, PagerDuty
    What happens when things go wrong in your organisation? How does your organisation respond to major incidents like service outages? Major incidents WILL happen and are COSTLY.

    In this webinar, we will reveal the common best practices as seen across some of the Fortune 500 companies across the world. These are:
    #1 - Proactive Mobilisation
    #2 - Defined Process
    #3 - Communications Strategy
    #4 - Postmortems
    #5 - Training & Practice
  • Solving Customer Problems in Real-Time Recorded: Jun 9 2020 22 mins
    Kat Gaines, Sr Manager, Customer Support, PagerDuty and Rebecca Pilcher-Cleland, Sr Manager, Partner Marketing, PagerDuty
    Your customers’ expectations are changing rapidly—they expect on-demand and personalized support whenever they interact with businesses. If one business doesn’t meet their expectations, they can easily order online from a different company, change service providers, or download a different app.

    To meet these rising customer expectations, Zendesk and PagerDuty have improved cross-functional collaboration so that digital operations teams can solve customer-impacting incidents in real time.

    In this webinar, we will show you how:

    - The new Zendesk and Pagerduty integration helps your business present a unified voice across every touchpoint with customers — while breaking down siloed information.
    - This accelerates time to resolution, improves customer satisfaction scores, and helps businesses meet service-level agreements.
  • Managing High-Severity Issues in Support Recorded: May 28 2020 31 mins
    Luke Kanter, Senior Product Manager, Business Operations, FanDuel; Lauren Wang, Director of Solutions Marketing, PagerDuty
    Availability is a must for leading daily fantasy sports site FanDuel, so its millions of users can play games during live sporting events. But the majority of these happen after working hours, so what happens if there’s a high-severity issue and you’re in Support?

    With FanDuel’s technical teams five time zones away, how do you mobilize the right resources, especially during peak traffic and usage times? In this session, learn how FanDuel addresses these challenges using PagerDuty for SupportOps.
Your Fastest Path to Incident Resolution
PagerDuty is helping IT Operations and DevOps professionals deliver on the promise of agility, performance and uptime. Our enterprise-grade incident management helps you orchestrate the ideal response to create better customer, employee, and business value.

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  • Title: Customer Spotlight
  • Live at: Nov 3 2016 4:00 pm
  • Presented by: Eric Sigler, Head of DevOps, PagerDuty, Joey Parsons, Engineering Manager, Airbnb
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