Hi [[ session.user.profile.firstName ]]

Digital Transformation and the New Application Stack

If you are a CIO, Enterprise Transformation is probably on your mind. If you're in a smaller company, you probably think that's a nice buzzword, that doesn't mean anything. Come hear Steve Francis, Founder and Chief Product Officer of LogicMonitor talk about the experiences of growing a company from scratch to 200 employees, the technical lessons learned, what he sees in LogicMonitor's customer base as they go through enterprise transformation. And why that means you've been doing it all wrong. But why that's a good thing.

This session is collectively part of PagerDuty Virtual Summit.
Recorded Nov 3 2016 55 mins
Your place is confirmed,
we'll send you email reminders
Presented by
Steve Francis, Co-Founder & Chief Product Officer, LogicMonitor
Presentation preview: Digital Transformation and the New Application Stack

Network with like-minded attendees

  • [[ session.user.profile.displayName ]]
    Add a photo
    • [[ session.user.profile.displayName ]]
    • [[ session.user.profile.jobTitle ]]
    • [[ session.user.profile.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(session.user.profile) ]]
  • [[ card.displayName ]]
    • [[ card.displayName ]]
    • [[ card.jobTitle ]]
    • [[ card.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(card) ]]
  • Channel
  • Channel profile
  • Understanding How to Drive Real-Time Operations Excellence Recorded: Jul 13 2021 41 mins
    Rachel Obstler, VP of Product PagerDuty; Kirk Pedersen, Senior IT Manager IBM
    It’s not news that the world has gone digital, requiring you to interact with your customers 24×7.

    What may be news is that to be successful, you need to be able to operate in a truly real-time fashion, empowering the individuals and teams that own and operate digital services to better serve customers. The benefits of being effective at real-time work are tangible, with mature companies resolving incidents 2 hours faster on average than less mature peers.

    PagerDuty has been in the business of real-time work for almost a decade, and we’ve developed a maturity model that complements DevOps benchmarks and research such as the DORA State of DevOps report. The model uniquely focuses on real operational practices implemented by best-in-class organizations, including key criteria for success across the domains of culture, knowledge sharing, customer orientation, and technology.

    Join us to learn about the model and how it can be used to help organizations optimize their real-time operations. You’ll learn:

    - What excellence in real-time operations looks like
    - How to determine your team’s maturity in real-time operations work
    - How to implement best practices in incident response and other operations processes
    - What benefits you can expect to see as you grow in operational maturity, based on key findings from our survey of over 600 IT and development professionals
  • Understanding How to Drive Real-Time Operations Excellence Recorded: Jul 13 2021 41 mins
    Rachel Obstler, VP of Product PagerDuty; Kirk Pedersen, Senior IT Manager IBM
    It’s not news that the world has gone digital, requiring you to interact with your customers 24×7.

    What may be news is that to be successful, you need to be able to operate in a truly real-time fashion, empowering the individuals and teams that own and operate digital services to better serve customers. The benefits of being effective at real-time work are tangible, with mature companies resolving incidents 2 hours faster on average than less mature peers.

    PagerDuty has been in the business of real-time work for almost a decade, and we’ve developed a maturity model that complements DevOps benchmarks and research such as the DORA State of DevOps report. The model uniquely focuses on real operational practices implemented by best-in-class organizations, including key criteria for success across the domains of culture, knowledge sharing, customer orientation, and technology.

    Join us to learn about the model and how it can be used to help organizations optimize their real-time operations. You’ll learn:

    - What excellence in real-time operations looks like
    - How to determine your team’s maturity in real-time operations work
    - How to implement best practices in incident response and other operations processes
    - What benefits you can expect to see as you grow in operational maturity, based on key findings from our survey of over 600 IT and development professionals
  • Understanding How to Drive Real-Time Operations Excellence Recorded: Jul 13 2021 41 mins
    Rachel Obstler, VP of Product PagerDuty; Kirk Pedersen, Senior IT Manager IBM
    It’s not news that the world has gone digital, requiring you to interact with your customers 24×7.

    What may be news is that to be successful, you need to be able to operate in a truly real-time fashion, empowering the individuals and teams that own and operate digital services to better serve customers. The benefits of being effective at real-time work are tangible, with mature companies resolving incidents 2 hours faster on average than less mature peers.

    PagerDuty has been in the business of real-time work for almost a decade, and we’ve developed a maturity model that complements DevOps benchmarks and research such as the DORA State of DevOps report. The model uniquely focuses on real operational practices implemented by best-in-class organizations, including key criteria for success across the domains of culture, knowledge sharing, customer orientation, and technology.

    Join us to learn about the model and how it can be used to help organizations optimize their real-time operations. You’ll learn:

    - What excellence in real-time operations looks like
    - How to determine your team’s maturity in real-time operations work
    - How to implement best practices in incident response and other operations processes
    - What benefits you can expect to see as you grow in operational maturity, based on key findings from our survey of over 600 IT and development professionals
  • What You Need to Know About Real-Time Crisis Management in the Age of Covid-19 Recorded: Jul 8 2021 55 mins
    Michael Aravopoulos - Solutions Consultant, PagerDuty
    Whether you’re setting up a crisis management team on the fly or you need to mobilize a response to COVID-related issues as they happen, we’re here to help. In this session you will learn how to setup PagerDuty for Crisis Management to ensure the right person knows about anything new tied to critical events and immediately share critical real-time updates with execs, stakeholders, and external business partners.

    Join us to learn:
    - How to implement critical response use cases in your PagerDuty instance
    - Configuring PagerDuty items according to industry best practices
    - Effectively communicating with stakeholders to reduce Mean Time to Acknowledge and Resolve

    Who should attend:
    - Incident responders
    - Admins/managers
    - Account owners
    - New Users
    - Customers
    - Folks in a trial
  • What You Need to Know About Real-Time Crisis Management in the Age of Covid-19 Recorded: Jul 8 2021 55 mins
    Michael Aravopoulos - Solutions Consultant, PagerDuty
    Whether you’re setting up a crisis management team on the fly or you need to mobilize a response to COVID-related issues as they happen, we’re here to help. In this session you will learn how to setup PagerDuty for Crisis Management to ensure the right person knows about anything new tied to critical events and immediately share critical real-time updates with execs, stakeholders, and external business partners.

    Join us to learn:
    - How to implement critical response use cases in your PagerDuty instance
    - Configuring PagerDuty items according to industry best practices
    - Effectively communicating with stakeholders to reduce Mean Time to Acknowledge and Resolve

    Who should attend:
    - Incident responders
    - Admins/managers
    - Account owners
    - New Users
    - Customers
    - Folks in a trial
  • What You Need to Know About Real-Time Crisis Management in the Age of Covid-19 Recorded: Jul 8 2021 55 mins
    Michael Aravopoulos - Solutions Consultant, PagerDuty
    Whether you’re setting up a crisis management team on the fly or you need to mobilize a response to COVID-related issues as they happen, we’re here to help. In this session you will learn how to setup PagerDuty for Crisis Management to ensure the right person knows about anything new tied to critical events and immediately share critical real-time updates with execs, stakeholders, and external business partners.

    Join us to learn:
    - How to implement critical response use cases in your PagerDuty instance
    - Configuring PagerDuty items according to industry best practices
    - Effectively communicating with stakeholders to reduce Mean Time to Acknowledge and Resolve

    Who should attend:
    - Incident responders
    - Admins/managers
    - Account owners
    - New Users
    - Customers
    - Folks in a trial
  • Setting up a Virtual NOC Recorded: Jun 30 2021 55 mins
    Eiad Abunimeh - Sr. Dir Strategic Solutions, PagerDuty
    When running a NOC that manages distributed systems from distributed remote locations, a key challenge for teams is collaborating quickly in real-time. In this session, you will learn how to set up PagerDuty to help distributed teams troubleshoot complex issues, quickly understand system state across distributed landscapes, and mobilize response when team members are dispersed and working remotely.
  • Setting up a Virtual NOC Recorded: Jun 30 2021 55 mins
    Eiad Abunimeh - Sr. Director Strategic Solutions, PagerDuty
    When running a NOC that manages distributed systems from distributed remote locations, a key challenge for teams is collaborating quickly in real-time. In this session, you will learn how to set up PagerDuty to help distributed teams troubleshoot complex issues, quickly understand system state across distributed landscapes, and mobilize response when team members are dispersed and working remotely.
  • Setting up a Virtual NOC Recorded: Jun 30 2021 55 mins
    Eiad Abunimeh - Sr. Dir Strategic Solutions, PagerDuty
    When running a NOC that manages distributed systems from distributed remote locations, a key challenge for teams is collaborating quickly in real-time. In this session, you will learn how to set up PagerDuty to help distributed teams troubleshoot complex issues, quickly understand system state across distributed landscapes, and mobilize response when team members are dispersed and working remotely.
  • HybridOps and the State of Digital Transformation Recorded: Jun 24 2021 39 mins
    Isaac Sacolick, President, StarCIO; Jonathan Rende, SVP Product & Marketing & Julian Dunn, Sr Mgr Product Mkting, PagerDuty
    CIOs leading digital transformation initiatives often find themselves juggling multiple tools, processes, and teams. A ‘HybridOps’ approach can help IT leaders knit together multiple operating models and empower teams to work the way the want to, which together will help to improve the speed and efficiency of digital operations and facilitate automation at scale. Join our panel of experts as they discuss digital operations innovation, the need to break down silos, and the best path forward for CIOs and their teams.
  • HybridOps and the State of Digital Transformation Recorded: Jun 22 2021 39 mins
    Isaac Sacolick, President, StarCIO; Jonathan Rende, SVP Product & Marketing & Julian Dunn, Sr Mgr Product Mkting, PagerDuty
    CIOs leading digital transformation initiatives often find themselves juggling multiple tools, processes, and teams. A ‘HybridOps’ approach can help IT leaders knit together multiple operating models and empower teams to work the way the want to, which together will help to improve the speed and efficiency of digital operations and facilitate automation at scale. Join our panel of experts as they discuss digital operations innovation, the need to break down silos, and the best path forward for CIOs and their teams.
  • HybridOps and the State of Digital Transformation Recorded: Jun 22 2021 39 mins
    Isaac Sacolick, President, StarCIO; Jonathan Rende, SVP Product & Marketing & Julian Dunn, Sr Mgr Product Mkting, PagerDuty
    CIOs leading digital transformation initiatives often find themselves juggling multiple tools, processes, and teams. A ‘HybridOps’ approach can help IT leaders knit together multiple operating models and empower teams to work the way they want to, which together will help to improve the speed and efficiency of digital operations and facilitate automation at scale.

    Join our panel of experts as they discuss digital operations innovation, the need to break down silos, and the best path forward for CIOs and their teams.
  • Automating Remediation Recorded: Feb 24 2021 20 mins
    Andrew Rundle, Principal Engineer, Claranet | Sean Noble, Product Manager, PagerDuty
    In an ideal world, your services would heal themselves and you’d never be awakened in the middle of the night. But short of that nirvana, you can often automate steps to save time and remediate some issues. Andrew Rundle from Claranet discusses how his teams are using PagerDuty to determine where to automate and orchestrate human and machine response data in a streamlined way.

    You’re about to learn:

    Best practices in identifying where and how to automate remediation steps using PagerDuty
  • Cloud Migration Success: AWS Fireside Chat Recorded: Feb 16 2021 25 mins
    Rachel Obstler, VP Product, PagerDuty | Francessca Vasquez, Head of Americas Solutions Architecture & Customer Success, AWS
    COVID-19 accelerated a trend that was already well underway in many organizations: cloud migration. But what does it take to successfully transition workloads to the cloud? What are key considerations and steps that organizations should take?

    Rachel Obstler, VP of Product at PagerDuty, sits down with Francessca Vasquez, Head of Amazon Web Services Solutions Architecture for the Americas, to discuss the trends accelerating cloud migration by organizations, and what’s ahead for cloud adoption in the future.

    Learning Objectives:

    - Hear about different frameworks and tactics that organizations use for cloud migration
    - Understand the ideal leadership commitment and cultural changes for cloud adoption success
  • Approaching Incident Response Compassionately Recorded: Feb 11 2021 21 mins
    Connie-Lynne Villani, Director of Incident Response, Fastly
    "All hands on deck" is the familiar cry for so many incidents, but it's often the wrong choice. What you really want is the right people, at the right time, fully prepared both mentally and physically to handle an incident. That starts with a process that puts people first every step of the way, from preparation to post-event analysis.

    This talk will give you practical, actionable strategies for building a process that helps everyone bring their best selves to incident response, even if you think "soft skills" are too hard to learn.
  • Automation for the People Recorded: Feb 3 2021 30 mins
    Rich Lane, Sr. Analyst, Forrester | Michael Cucchi, VP of Product & Partner Marketing, PagerDuty
    The global pandemic has forced companies around the world to rapidly pivot to digital or move to the cloud. This has profound implications for IT organizations and teams responsible for supporting and scaling the business, especially those that are managing legacy, on premises infrastructure. The industry has seen a rise in automation, and AIOps has emerged as a valuable tool that can help manage real-time operations.

    But how does it fit with the existing ways teams like to work? PagerDuty’s VP of Product Marketing Michael Cucchi will speak with featured guest, Forrester Senior Analyst Rich Lane, on how the industry has shifted since the pandemic set in, common challenges that IT leaders are facing today, and key considerations for approaching digital acceleration and automation to ensure success for your teams.

    Learning Objectives:

    - Understand how organizations approach IT initiatives in light of the pandemic
    - Understand how AI, machine learning and AIOps can help with real-time operations
  • Best Practices in Enterprise Cloud Transformation Recorded: Jan 21 2021 14 mins
    Vincent Pham, Senior Director of Enterprise Customer Success, PagerDuty
    Enterprises are adopting cloud like never before, but it’s not just the technology that’s changing. In order to be successful, the people, the processes and the culture must also shift to fully capitalize on the benefits of cloud migration. Vincent Pham, Sr. Director of Enterprise Customer Success, shares how his team at PagerDuty is helping customers move to a full service ownership model, with best practices around managing culture change, gaining broader, company-wide support, and hiring for the right people and skills.

    Learning Objectives:

    -Learn best practices in mitigating culture change inside an organization
    -Understand PagerDuty’s role in helping move companies toward a full service ownership model
  • Building and Scaling SRE Teams Recorded: Jan 12 2021 23 mins
    Tammy Bryant, Principal SRE, Gremlin
    Site reliability engineering (SRE) is becoming a popular movement within large enterprises. But what exactly does an SRE do? How do you build an SRE team? Who do you hire? Where do you hire SREs from? How do you set SREs up for success? How do you manage performance of SREs? How do you scale your SRE team? What are the responsibilities of an SRE team? Should you have one?

    Tammy Bryant, Principal SRE at Gremlin, shares her experiences building and scaling SRE teams.

    Learning Objective:

    Get practical advice on whether an SRE function makes sense for your company and a guide for success.
  • Bridge the Gap Between Central IT Teams and Business Stakeholders Recorded: Jan 6 2021 19 mins
    Tarun Pereira, Gap Inc | Mark Huber, Cox Automotive | Divya Balasubramanian, PagerDuty
    In today’s complex organizations, a centralized IT Operations team typically works with distributed engineering teams that use modern methodologies such as Cloud services, DevOps and microservices. Though these tools have made it possible to deploy and maintain applications in production easily, they can also cause complexities which make it difficult for IT to quickly identify issues and probable root cause before customers are impacted.

    In this session, you’ll hear from Gap Inc. and Cox Automotive on how they’ve improved incident response collaboration and coordination across IT service management and distributed engineering teams, using PagerDuty’s ServiceNow integration.

    Learning Objectives:

    - Learn best practices in helping IT Service Management and engineering teams work together to resolve incidents faster
    - Understand how to utilize the PagerDuty / ServiceNow integration to enable teams to work in the tool that they are most familiar with
  • Achieve Real-Time Operations Maturity Recorded: Dec 29 2020 13 mins
    Bilal Karim, Sr Product Designer; Farshad Miraftab, Product Mgr; Mehdi Ravandi Dir, Product Management, Analytics, PagerDuty
    Are you and your teams spending too much time responding to incidents and not enough time investing in people, process, or technology?

    Discover how to identify the services that can benefit from automated noise reduction, the people and teams at risk of burnout, how your services are performing, and the impact of incidents to your business.

    Learning Objective:

    Understand how to leverage new capabilities within PagerDuty Analytics to drive process maturity and better business outcomes
Your Fastest Path to Incident Resolution
PagerDuty is helping IT Operations and DevOps professionals deliver on the promise of agility, performance and uptime. Our enterprise-grade incident management helps you orchestrate the ideal response to create better customer, employee, and business value.

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: Digital Transformation and the New Application Stack
  • Live at: Nov 3 2016 4:30 pm
  • Presented by: Steve Francis, Co-Founder & Chief Product Officer, LogicMonitor
  • From:
Your email has been sent.
or close