Customer Panel Session

Everybody puts value on work. But not all work is the same or valued in the same way.

What if we told you there’s a way to gain/protect up to $1 million in new revenue, reduce unplanned downtime by more than 60%, and improve team productivity by nearly 25%?

In this IDC/PagerDuty joint-webinar, you will learn:

- The everyday value of structured work and its role in the greater strategy of the organization
- The ephemeral value of time-sensitive, unplanned work and the impact it has on opportunity, risk, and continuous improvement
- How you can better prioritize different sets of work to maintain a stable and reliable IT environment.
- How this understanding can positively impact the bottom line of the business

What happens when things go wrong in your organisation? How does your organisation respond to major incidents like service outages? Major incidents WILL happen and are COSTLY.

In this webinar, we will reveal the common best practices as seen across some of the Fortune 500 companies across the world. These are:
#1 - Proactive Mobilisation
#2 - Defined Process
#3 - Communications Strategy
#4 - Postmortems
#5 - Training & Practice

CIOs leading digital transformation initiatives often find themselves juggling multiple tools, processes, and teams. A ‘HybridOps’ approach can help IT leaders knit together multiple operating models and empower teams to work the way the want to, which together will help to improve the speed and efficiency of digital operations and facilitate automation at scale. Join our panel of experts as they discuss digital operations innovation, the need to break down silos, and the best path forward for CIOs and their teams.

It’s not news that the world has gone digital, requiring you to interact with your customers 24×7.

What may be news is that to be successful, you need to be able to operate in a truly real-time fashion, empowering the individuals and teams that own and operate digital services to better serve customers. The benefits of being effective at real-time work are tangible, with mature companies resolving incidents 2 hours faster on average than less mature peers.

PagerDuty has been in the business of real-time work for almost a decade, and we’ve developed a maturity model that complements DevOps benchmarks and research such as the DORA State of DevOps report. The model uniquely focuses on real operational practices implemented by best-in-class organizations, including key criteria for success across the domains of culture, knowledge sharing, customer orientation, and technology.

Join us to learn about the model and how it can be used to help organizations optimize their real-time operations. You’ll learn:

- What excellence in real-time operations looks like
- How to determine your team’s maturity in real-time operations work
- How to implement best practices in incident response and other operations processes
- What benefits you can expect to see as you grow in operational maturity, based on key findings from our survey of over 600 IT and development professionals

It’s not news that the world has gone digital, requiring you to interact with your customers 24×7.

What may be news is that to be successful, you need to be able to operate in a truly real-time fashion, empowering the individuals and teams that own and operate digital services to better serve customers. The benefits of being effective at real-time work are tangible, with mature companies resolving incidents 2 hours faster on average than less mature peers.

PagerDuty has been in the business of real-time work for almost a decade, and we’ve developed a maturity model that complements DevOps benchmarks and research such as the DORA State of DevOps report. The model uniquely focuses on real operational practices implemented by best-in-class organizations, including key criteria for success across the domains of culture, knowledge sharing, customer orientation, and technology.

Join us to learn about the model and how it can be used to help organizations optimize their real-time operations. You’ll learn:

- What excellence in real-time operations looks like
- How to determine your team’s maturity in real-time operations work
- How to implement best practices in incident response and other operations processes
- What benefits you can expect to see as you grow in operational maturity, based on key findings from our survey of over 600 IT and development professionals

Gap Inc. is undergoing a massive digital transformation that now spans 5 brands, nearly 4,000 stores worldwide, and multiple e-commerce sites.

Join us as Kartik Garg, Director of IT at Gap Inc., shares how they’re Gap is leveraging PagerDuty to move to a hybrid DevOps model, empowering product teams to take ownership and accountability of the code they develop.

Learn more about Gap Inc’s digital transformation journey and walk away with actionable insights on how to improve operational agility while driving business results.

As developers, it can be overwhelming trying to balance the onslaught of new features, bug fixes, and operational improvements, on top of being on-call for your services with a steady flow of alerts and incidents to handle.

Why not throw some security vulnerabilities and patches into the mix, right? Thankfully, that's someone else's job - well, it used to be. This session will highlight ways that security ownership is changing with DevSecOps and how PagerDuty can help make that an easier transition for both sides: developers and security teams.

The adoption of DevOps fundamentals has changed the game of software delivery. And DevOps has come a long way from being a methodology that was considered, “for startups only” to what it is today—a culture and people first approach to engineering that enables teams to deploy faster, eliminate silos, and iteratively improve no matter your size. Do it right, and your team stands to release much faster, predictively, and safely, while mitigating unplanned work and making it easier to get ahead of customer experience.

Join us as we discuss the future of DevOps with leaders from Pivotal, New Relic, and PagerDuty. We’ll look back at where DevOps has been, what it’s brought to the table, and where it’s going.

• What are the biggest challenges organizations face when cultivating DevOps adoption?
• What key fundamentals of DevOps are here to stay?
• Can DevOps best practices and fundamentals be adopted beyond the engineering team?
• Is it time for the enterprise to finally embrace DevOps?
• What’s the next big thing for DevOps?

Speakers
Tori Wieldt, Developer Advocate, New Relic
Tony Hansmann, Field CTO, Pivotal
Matt Stratton, DevOps Evangelist, PagerDuty
Vera Chen, Technical Marketing Manager, PagerDuty

What happens when things go wrong in your organisation? How does your organisation respond to major incidents like service outages? Major incidents WILL happen and are COSTLY.

In this webinar, we will reveal the common best practices as seen across some of the Fortune 500 companies across the world. These are:
#1 - Proactive Mobilisation
#2 - Defined Process
#3 - Communications Strategy
#4 - Postmortems
#5 - Training & Practice

Interested to learn how new PagerDuty integrations for AWS can help your teams drive real-time digital operations?

Join Joe Norman, AWS Solutions Architect and Eric Burns, PagerDuty Senior Solutions Architect as they discuss how PagerDuty integrations have optimized real-time operations for AWS customers like William Hill, FanDuel, Pitney Bowes, and Xero.

You’ll learn:

- How PagerDuty’s new integrations for Amazon CloudWatch, AWS Personal Health Dashboard, Amazon GuardDuty, and AWS CloudTrail work
- How PagerDuty automatically turns signals into the right insights and actions, enabling you to proactively mitigate issues
- How the new integrations provide real-time operation intelligence across applications and services, AWS platforms, and hybrid environments
- Why you need real-time operations to innovate and scale with confidence

It’s not news that the world has gone digital, requiring you to interact with your customers 24×7.

What may be news is that to be successful, you need to be able to operate in a truly real-time fashion, empowering the individuals and teams that own and operate digital services to better serve customers. The benefits of being effective at real-time work are tangible, with mature companies resolving incidents 2 hours faster on average than less mature peers.

PagerDuty has been in the business of real-time work for almost a decade, and we’ve developed a maturity model that complements DevOps benchmarks and research such as the DORA State of DevOps report. The model uniquely focuses on real operational practices implemented by best-in-class organizations, including key criteria for success across the domains of culture, knowledge sharing, customer orientation, and technology.

Join us to learn about the model and how it can be used to help organizations optimize their real-time operations. You’ll learn:

- What excellence in real-time operations looks like
- How to determine your team’s maturity in real-time operations work
- How to implement best practices in incident response and other operations processes
- What benefits you can expect to see as you grow in operational maturity, based on key findings from our survey of over 600 IT and development professionals

Over 3,000 Atlassian users count on PagerDuty’s 300+ integrations to power their end-to-end real-time digital operations—and we’re excited to launch a comprehensive set of integrations for the Atlassian suite, which allows Atlassian users to add PagerDuty’s real-time digital operations capabilities to their everyday work.

In this webinar, PagerDuty product manager Sean Higgins And CPrime’s Monte Montoya will show you how PagerDuty’s new Atlassian integrations help teams automate processes throughout the DevOps lifecycle, save time, and take full advantage of Jira Software, Jira Service Desk, Bitbucket, Statuspage, and other Atlassian tools.

Availability is a must for leading daily fantasy sports site FanDuel, so its millions of users can play games during live sporting events. But the majority of these happen after working hours, so what happens if there’s a high-severity issue and you’re in Support? With FanDuel’s technical teams five time zones away, how do you mobilize the right resources, especially during peak traffic and usage times? In this session, learn how FanDuel addresses these challenges using PagerDuty for SupportOps.

As developers, it can be overwhelming trying to balance the onslaught of new features, bug fixes, and operational improvements, on top of being on-call for your services with a steady flow of alerts and incidents to handle.

Why not throw some security vulnerabilities and patches into the mix, right? Thankfully, that's someone else's job - well, it used to be. This session will highlight ways that security ownership is changing with DevSecOps and how PagerDuty can help make that an easier transition for both sides: developers and security teams.

Many organizations have some kind of incident response process to coordinate during a major service outage. Some operationally mature companies incorporate a formal Incident Commander role in their process for a faster, more effective response. The Incident Commander serves as the final decision-maker during a major incident, delegating tasks and listening to input from subject matter experts in order to bring the incident to resolution. Whether or not a company has a formal process that includes an Incident Commander, most companies believe that your most senior engineer is best suited to lead an incident response. Rachael challenges this assumption.

Rachael has learned first hand that successful Incident Commanders do not need to be highly technical, let alone senior, to effectively lead a coordinated response to a major incident. Comfort with a structured process and soft skills such as communication are actually more important than technical knowledge for an effective Incident Commander.

All organizations need to maximize the number of people able to lead a major incident response to avoid burn-out of their most senior technical leaders and increase overall availability of their service. In this webinar, you’ll how to develop an inclusive incident response process that welcomes more Incident Commanders without compromising response effectiveness that they can immediately apply at their own organizations.

The benefits of DevOps transformation are significant and well-understood, with over 70% of organizations having already implemented or planning to implement DevOps within the next 12 months according to Forrester. But it’s not a change that happens overnight. After empowering tens of thousands of operations teams to effectively manage their services in production, we’ve distilled what we’ve learned from them into a few best practices that have been foundational to driving change and transforming to be more agile.

In this session, we’ll go over a few topics:

- Common operational challenges across the organizational spectrum
- The top best practices that organizations use to empower distributed teams
- How to enable both central and distributed teams to gain comprehensive visibility, take action on issues fast, and be more productive
- A couple of case studies of real organizations who have achieved successes in the journey toward DevOps transformation, and how they’re getting there