Customer Panel Session

Hear from Susan Fowler about the current state of incident response. After surveying over 30 leading Bay Area companies about their incident response practices for their first issue, she’ll share insight into the trends found and tips and tricks for how to implement change at your company, as well as what the future of incident response holds.

Consumers are on the hunt for the ultimate customer experience, regardless of if you are a consumer facing brand or an enterprise company. Discover how brands like GE Digital, Gainsight, and Okta use PagerDuty to coordinate response to customer issues of all sizes — delivering the best possible responses 24×7, every time.

What is the real value that organizations get from undergoing a DevOps transformation? Join us as industry experts and IT leaders discuss actual DevOps implementations, and their value to the customer, the business, and the team, in dollars, time, and satisfaction. We’ll explore the key metrics that you should use to measure for building a strong case for DevOps.

What does the future hold for the world of DevOps? Implementing DevOps means changing the technology system as well as the cultural system. Both are intertwined and, to be successful, both systems must evolve to drive velocity. Learning how to manage and lead by giving people context and information to make better decisions—versus giving them tickets or briefs—is how leaders and teams will thrive.

London-based global company Deliveroo brings world’s local restaurants into everyone’s home or office - fast. The organization and all its people operate and work passionately to enable its customers to order amazing food from the best loved local restaurants, as well as work with hundreds of restaurant chains and top quality independents to deliver food to homes or offices. While servicing 12 countries across 150 cities and placing customers at the forefront of what they do, Deliveroo operates fully in the cloud, 24x7, and with DevOps built into its operational DNA.

Discover how Amy Harms and her Platform Engineering team embrace challenges as they relate to digital operations including the importance of orchestrating people across the entire business and numerous functions to handle major business-impacting incidents. Explore how to take good incident management to another level and learn more about a company that has evolved two parallel sides of the business while keeping them tightly integrated. Learn how you can communicate more effectively where it matters to improve your digital operations, as well as, broaden your assessment of business implications to improve overall business health.

PagerDuty loves DevOps. We support a culture of empowerment and enablement. As such, our newly announced capabilities integrate applied machine learning, end-to-end response automation, and the mobilization of people in real-time across the entire business, to help teams eliminate inefficiencies when it matters most and get back to innovation.

How does one effectively drive IT and DevOps transformation at a large, established company? In this session, we explore key best practices, challenges, and organizational changes that established enterprises need to drive in order be successful as they become more digital. Learn about the evolving role of IT and Ops, from a tactical function to a key strategic organization for the business.

Growing up is hard to do. Learn from the story of Slack’s Operations team as they share how they learned to cope, scale, and thrive at the intersection of growing traffic, infrastructure, company, and market.

Sky Betting serves over 1.7 million consumers, and with 50+ million daily content updates, meeting massive demands for scale is mission-critical to the success of its business. Hear from Sky Betting's Head of Service Operations on how they employed a tribe model and implemented technologies like PagerDuty to ensure 24x7 availability and performance of all their services, while optimising team autonomy and agility.

Join us as we sit down with leaders from Intuit, Gainsight, and Symantec as they each share their digital transformation stories and lessons learned.

The terms machine learning and AI are often associated with complex black box algorithms and models that no one seems to understand. We’re taking a more applied approach to machine learning – focusing on real-life problems. Hear how PagerDuty has delivered real, tangible value to some of our early customers using machine learning and advanced statistics. No magic black boxes or unicorns and rainbows allowed.

State of the art (SoA) observability currently primarily relies disparate systems to get the job done, which yield a huge amount of cognitive overload for operators who are continuously trying to stitch together all of the different threads. Join us as we discuss the current state and look forward towards the power of a unified observability and control plane for SoA primarily driven by the burgeoning “service mesh” paradigm.

As software becomes the de facto medium through which business is conducted, the quality of the digital experience defines an organization’s success. That’s why we’ve introduced new capabilities that integrate applied machine learning, end-to-end response automation, and the mobilization of people in real-time across the entire business. Our latest features help you eliminate inefficiencies when it matters most and get back to innovation.

We sit down down with Adrian Cockcroft and chat about everything from working better in a developer driven culture to chaos engineering. He shares insight into how AWS and Netflix instill DevOps best practices that enable teams to write better code, bring tools and ideas together, go on-call for code they own, influence organizational change, and so much more.

In this digital world, where brands must deliver on the ultimate customer experience, the role of developers is changing rapidly. Everything must work perfectly. As a result, digital operations is not only critical to developers and engineers, it’s becoming business critical. Join us as we discuss the idea of implementing DevOps across the business. Should you put everyone on-call?

Consumers are on the hunt for the ultimate customer experience, regardless of if you are a consumer facing brand or an enterprise company. Discover how brands like GE Digital, Gainsight, and Okta use PagerDuty to coordinate response to customer issues of all sizes — delivering the best possible responses 24×7, every time.