Human Scale Operations

Presented by

Mark Imbriaco

About this talk

DevOps news is dominated by discussions about tools, and with good reason. It's not unusual for the amount of infrastructure-related code in a system to approach or even exceed the amount of code dedicated to the actual problem the system is solving, even in small systems. As our systems scale in size and complexity, we invest an ever increasing amount of resources into building solutions to help manage our our complex technical systems. What's often overlooked is the human component of our systems. All too often our approaches to tools, processes, and systems management attempt to remove humans rather than empower them. Humans are not a source of entropy to be safeguarded against in our systems, but rather a fundamental source of resilience and even efficiency. Learn ways that organizations can use this point of view to their advantage when constructing systems to move faster without sacrificing safety. Look into things like tools and interactions with them, team collaboration, and even organizational structure and policies. Watch his session and spend some time learning about designing for human scale. This session is collectively part of PagerDuty Virtual Summit.

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