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IBM Watson + Slack: Bringing Cognitive Capabilities to Ops Teams

IBM Watson and Slack announced a groundbreaking partnership —a collaboration in the development of a cognitive Watson-powered Slack App and associated IBM Cloud SaaS offering called #codename:Eleanor. #codename:Eleanor aims to provide incident first responders with productive first actions and cognitive capabilities making access to information and data as simple as asking a natural language question within a Slack channel. In early prototypes, #codename:Eleanor has been integrated with leading SaaS offerings such as PagerDuty and New Relic to provide an industry-first cognitive capability to IT Ops, DevOps and NOC teams.

During this session, we'll briefly share the #codename:Eleanor use case concepts and prototype. You’ll also discover how PagerDuty users can immediately accelerate the time to know what to do next when an incident arrives through a cognitive solution. When every second counts, you’ll be able to greatly reduce MTTR.
Recorded Nov 3 2016 25 mins
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Presentation preview: IBM Watson + Slack: Bringing Cognitive Capabilities to Ops Teams

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    As developers, it can be overwhelming trying to balance the onslaught of new features, bug fixes, and operational improvements, on top of being on-call for your services with a steady flow of alerts and incidents to handle.

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    • What are the biggest challenges organizations face when cultivating DevOps adoption?
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    • What’s the next big thing for DevOps?

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    PagerDuty has been in the business of real-time work for almost a decade, and we’ve developed a maturity model that complements DevOps benchmarks and research such as the DORA State of DevOps report. The model uniquely focuses on real operational practices implemented by best-in-class organizations, including key criteria for success across the domains of culture, knowledge sharing, customer orientation, and technology.

    Join us to learn about the model and how it can be used to help organizations optimize their real-time operations. You’ll learn:

    - What excellence in real-time operations looks like
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  • Achieving Real-Time Operations: Latest Integrations for Process Automation Recorded: Dec 13 2018 25 mins
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    In this webinar, PagerDuty product manager Sean Higgins And CPrime’s Monte Montoya will show you how PagerDuty’s new Atlassian integrations help teams automate processes throughout the DevOps lifecycle, save time, and take full advantage of Jira Software, Jira Service Desk, Bitbucket, Statuspage, and other Atlassian tools.
  • Managing High-Severity Issues in Support Recorded: Nov 14 2018 32 mins
    Luke Kanter, Senior Product Manager, Business Operations, FanDuel; Lauren Wang, Director of Solutions Marketing, PagerDuty
    Availability is a must for leading daily fantasy sports site FanDuel, so its millions of users can play games during live sporting events. But the majority of these happen after working hours, so what happens if there’s a high-severity issue and you’re in Support? With FanDuel’s technical teams five time zones away, how do you mobilize the right resources, especially during peak traffic and usage times? In this session, learn how FanDuel addresses these challenges using PagerDuty for SupportOps.
  • Security and Developers: a match made in PagerDuty Recorded: Oct 25 2018 45 mins
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    Why not throw some security vulnerabilities and patches into the mix, right? Thankfully, that's someone else's job - well, it used to be. This session will highlight ways that security ownership is changing with DevSecOps and how PagerDuty can help make that an easier transition for both sides: developers and security teams.
  • Don't Be a Bystander, Be an Incident Commander Recorded: Oct 16 2018 17 mins
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  • Best Practices in Driving DevOps Transformation Recorded: Jul 17 2018 21 mins
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  • What's the Future of DevOps? Recorded: Jul 10 2018 40 mins
    Tori Wieldt, New Relic, Tony Hansmann, Pivotal, Matt Stratton, PagerDuty, and Vera Chen, PagerDuty
    The adoption of DevOps fundamentals has changed the game of software delivery. And DevOps has come a long way from being a methodology that was considered, “for startups only” to what it is today—a culture and people first approach to engineering that enables teams to deploy faster, eliminate silos, and iteratively improve no matter your size. Do it right, and your team stands to release much faster, predictively, and safely, while mitigating unplanned work and making it easier to get ahead of customer experience.

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    • What are the biggest challenges organizations face when cultivating DevOps adoption?
    • What key fundamentals of DevOps are here to stay?
    • Can DevOps best practices and fundamentals be adopted beyond the engineering team?
    • Is it time for the enterprise to finally embrace DevOps?
    • What’s the next big thing for DevOps?

    Speakers
    Tori Wieldt, Developer Advocate, New Relic
    Tony Hansmann, Field CTO, Pivotal
    Matt Stratton, DevOps Evangelist, PagerDuty
    Vera Chen, Technical Marketing Manager, PagerDuty
  • Improving Your Employee Retention With Real-Time Ops Data Recorded: Jul 3 2018 32 mins
    Ophir Ronen, PagerDuty, Stephen O’Grady, RedMonk, and Mary Moore-Simmons, SendGrid
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    Join us for our upcoming webinar, where we’ll address these questions and share results from a global survey of IT managers and practitioners on employee attrition.

    We’ll also show you how to tackle employee dissatisfaction with real-time operations health data so you can effectively build and retain teams responsible for your digital transformation. You’ll gain insight into the most impactful operations health indicators as they relate to average employee tenure length across your organization, including:

    • Notifications that interrupt work and life.
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  • Selecting the Right Data Science Approach for Your Operations Recorded: May 16 2018 16 mins
    Lilia Gutnik, Product Manager, PagerDuty
    Organizations want to modernize their IT Operations with the promise of data science and machine learning. The potential results from harnessing data is awesome: automate repetitive tasks, focus on innovation instead of maintenance, and profit from actionable insights that grows the business.

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    • How can data science help your business?
    • How do you evaluate what data science is right for you?
  • 52% of Companies Sacrifice Cybersecurity for Speed Recorded: Apr 24 2018 47 mins
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    • 44% of developers are not trained to code securely
  • Organizing and Optimizing ITSM Toolsets Recorded: Nov 22 2017 29 mins
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    But are the right tools to choose to help you deliver optimal services and keep your application and critical infrastructure available? How do you organize all the information these tools are feeding your organization everyday?

    Join PagerDuty as they take you through what it takes to:

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    ●Support a 2-speed IT infrastructure and multiple ITSM processes within a single organization
    ●Evaluate integrations and flexibility of potential toolsets
  • DevOps at Scale: Using AWS & PagerDuty to Improve Growth & Incident Resolution Recorded: Oct 19 2017 39 mins
    Thomas Robinson, Solutions Architect, AWS & Eric Sigler, Head of DevOps, PagerDuty; Christopher Hoey, SRE, Datadog
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    PagerDuty works with AWS services like Amazon CloudWatch, to provide rapid incident response with rich, contextual details that allow you to analyze trends and monitor the performance of your applications and AWS environment.
  • Introduction to Being an Incident Responder Recorded: Sep 28 2017 30 mins
    Eric Sigler - Head of DevOps @ PagerDuty
    Best practices to succeed during major incident response

    What do you do when the unexpected happens and causes customer-impacting downtime? It’s of the utmost importance that you are prepared and can get our systems back into full working order as quickly as possible. It’s crucial to have a well-defined strategy to come together as a team, work the problem, and get to a solution quickly.

    Drawing from the experiences of thousands of operationally mature teams, this incident responder training will help you gain the understanding required to help support your team’s success when mitigating customer-impacting issues.

    Join us to learn:
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    •The roles involved in incident response
    •How to incorporate learnings from previous incident responses
    •Skills for success
  • The Definitive Incident Resolution Lifecycle for Modern Ops Recorded: Sep 20 2017 39 mins
    Dave Cliffe, Group Product Manager, PagerDuty & Sean Higgins, Product Manager, PagerDuty
    The stakes of managing complex infrastructure continue to increase alongside the ever-increasing costs of outages. And while many IT Operations teams are investing in monitoring and ITSM tools to detect issues, they are often forced to react to high volumes of event data without context and without any consistent, well-defined processes. This leads to costly operational inefficiencies, employee burnout, and extended customer downtime. In this webinar, you'll learn how to:

    •Optimize your ITSM toolsets by integrating people, data, and processes
    •Maximize cross-functional transparency and consistency
    •Prioritize incidents with well-defined rules
    •Automated troubleshooting and remediation
    •Improve problem management with postmortems and continuous learning across your team
  • Introduction to Being an Incident Commander Recorded: Jul 25 2017 45 mins
    Eric Sigler - Head of DevOps @ PagerDuty
    During a major customer-impacting incident, every minute counts. The team must work together seamlessly and quickly to a successful resolution — and that’s done best with an Incident Commander driving coordination.

    An Incident Commander is tasked with being the decision maker, delegating tasks and listening to input from subject matter experts in order to bring the incident to resolution. This is a critical role and there are essential best practices you must follow to get it right.

    Join us to learn:
    •What is an Incident Commander?
    •The role and responsibilities of an Incident Commander
    •Incident call procedures and terminology
    •Incident commander skills for success
Your Fastest Path to Incident Resolution
PagerDuty is helping IT Operations and DevOps professionals deliver on the promise of agility, performance and uptime. Our enterprise-grade incident management helps you orchestrate the ideal response to create better customer, employee, and business value.

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  • Title: IBM Watson + Slack: Bringing Cognitive Capabilities to Ops Teams
  • Live at: Nov 3 2016 6:30 pm
  • Presented by: IBM
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