Using Incident Data to Build Better Internal Processes

Presented by

Andy Domeier, Director, System Operations, SPS Commerce

About this talk

"When was the last time you switched service providers? In today's fast paced digital markets switching service providers is easy. There is no room for delayed responses or slow recovery on incidents. How well does your team respond? Are you constantly getting better? Watch how Andy Domeier of SPS Commerce, gets into specifics around data you can take from your incident management process to drive real business improvements. Learn what patterns have worked well at SPS to create a highly efficient & collaborative incident response attitude. Enabling organizations to iterate quickly is a distinct competitive advantage in this age of digital disruption." This session is collectively part of PagerDuty Virtual Summit.

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PagerDuty is helping IT Operations and DevOps professionals deliver on the promise of agility, performance and uptime. Our enterprise-grade incident management helps you orchestrate the ideal response to create better customer, employee, and business value.