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Improving Your Employee Retention With Real-Time Ops Data

Employee attrition is a challenge that every organization, regardless of industry, faces. People change jobs and move companies for many different reasons. This got us thinking—is on-call health a factor that can significantly affect employee attrition rates? If the health factors of on-call pain are bad enough, could it cause your employees to leave your company prematurely?

Join us for our upcoming webinar, where we’ll address these questions and share results from a global survey of IT managers and practitioners on employee attrition.

We’ll also show you how to tackle employee dissatisfaction with real-time operations health data so you can effectively build and retain teams responsible for your digital transformation. You’ll gain insight into the most impactful operations health indicators as they relate to average employee tenure length across your organization, including:

• Notifications that interrupt work and life.
• Notifications that wake up responders at night.
• Notifications that interrupt weekends.
• Notifications that interrupt consecutive weekend days
Recorded May 29 2018 32 mins
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Presented by
Ophir Ronen, PagerDuty, Stephen O’Grady, RedMonk, and Mary Moore-Simmons, SendGrid
Presentation preview: Improving Your Employee Retention With Real-Time Ops Data
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PagerDuty

  • Understanding How to Drive Real-Time Operations Excellence Jul 13 2021 3:00 pm UTC 41 mins
    Rachel Obstler, VP of Product PagerDuty; Kirk Pedersen, Senior IT Manager IBM
    It’s not news that the world has gone digital, requiring you to interact with your customers 24×7.

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    PagerDuty has been in the business of real-time work for almost a decade, and we’ve developed a maturity model that complements DevOps benchmarks and research such as the DORA State of DevOps report. The model uniquely focuses on real operational practices implemented by best-in-class organizations, including key criteria for success across the domains of culture, knowledge sharing, customer orientation, and technology.

    Join us to learn about the model and how it can be used to help organizations optimize their real-time operations. You’ll learn:

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    Save your seat
  • Understanding How to Drive Real-Time Operations Excellence Jul 13 2021 8:00 am UTC 41 mins
    Rachel Obstler, VP of Product PagerDuty; Kirk Pedersen, Senior IT Manager IBM
    It’s not news that the world has gone digital, requiring you to interact with your customers 24×7.

    What may be news is that to be successful, you need to be able to operate in a truly real-time fashion, empowering the individuals and teams that own and operate digital services to better serve customers. The benefits of being effective at real-time work are tangible, with mature companies resolving incidents 2 hours faster on average than less mature peers.

    PagerDuty has been in the business of real-time work for almost a decade, and we’ve developed a maturity model that complements DevOps benchmarks and research such as the DORA State of DevOps report. The model uniquely focuses on real operational practices implemented by best-in-class organizations, including key criteria for success across the domains of culture, knowledge sharing, customer orientation, and technology.

    Join us to learn about the model and how it can be used to help organizations optimize their real-time operations. You’ll learn:

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    - How to implement best practices in incident response and other operations processes
    - What benefits you can expect to see as you grow in operational maturity, based on key findings from our survey of over 600 IT and development professionals
    Save your seat
  • Understanding How to Drive Real-Time Operations Excellence Jul 13 2021 1:00 am UTC 41 mins
    Rachel Obstler, VP of Product PagerDuty; Kirk Pedersen, Senior IT Manager IBM
    It’s not news that the world has gone digital, requiring you to interact with your customers 24×7.

    What may be news is that to be successful, you need to be able to operate in a truly real-time fashion, empowering the individuals and teams that own and operate digital services to better serve customers. The benefits of being effective at real-time work are tangible, with mature companies resolving incidents 2 hours faster on average than less mature peers.

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    Join us to learn about the model and how it can be used to help organizations optimize their real-time operations. You’ll learn:

    - What excellence in real-time operations looks like
    - How to determine your team’s maturity in real-time operations work
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    - What benefits you can expect to see as you grow in operational maturity, based on key findings from our survey of over 600 IT and development professionals
    Save your seat
  • What You Need to Know About Real-Time Crisis Management in the Age of Covid-19 Jul 8 2021 3:00 pm UTC 55 mins
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    Who should attend:
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    Save your seat
  • What You Need to Know About Real-Time Crisis Management in the Age of Covid-19 Jul 8 2021 8:00 am UTC 55 mins
    Michael Aravopoulos - Solutions Consultant, PagerDuty
    Whether you’re setting up a crisis management team on the fly or you need to mobilize a response to COVID-related issues as they happen, we’re here to help. In this session you will learn how to setup PagerDuty for Crisis Management to ensure the right person knows about anything new tied to critical events and immediately share critical real-time updates with execs, stakeholders, and external business partners.

    Join us to learn:
    - How to implement critical response use cases in your PagerDuty instance
    - Configuring PagerDuty items according to industry best practices
    - Effectively communicating with stakeholders to reduce Mean Time to Acknowledge and Resolve

    Who should attend:
    - Incident responders
    - Admins/managers
    - Account owners
    - New Users
    - Customers
    - Folks in a trial
    Save your seat
  • What You Need to Know About Real-Time Crisis Management in the Age of Covid-19 Jul 8 2021 1:00 am UTC 55 mins
    Michael Aravopoulos - Solutions Consultant, PagerDuty
    Whether you’re setting up a crisis management team on the fly or you need to mobilize a response to COVID-related issues as they happen, we’re here to help. In this session you will learn how to setup PagerDuty for Crisis Management to ensure the right person knows about anything new tied to critical events and immediately share critical real-time updates with execs, stakeholders, and external business partners.

    Join us to learn:
    - How to implement critical response use cases in your PagerDuty instance
    - Configuring PagerDuty items according to industry best practices
    - Effectively communicating with stakeholders to reduce Mean Time to Acknowledge and Resolve

    Who should attend:
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    - Account owners
    - New Users
    - Customers
    - Folks in a trial
    Save your seat
  • Setting up a Virtual NOC Jun 30 2021 3:00 pm UTC 55 mins
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  • Setting up a Virtual NOC Jun 30 2021 8:00 am UTC 55 mins
    Eiad Abunimeh - Sr. Director Strategic Solutions, PagerDuty
    When running a NOC that manages distributed systems from distributed remote locations, a key challenge for teams is collaborating quickly in real-time. In this session, you will learn how to set up PagerDuty to help distributed teams troubleshoot complex issues, quickly understand system state across distributed landscapes, and mobilize response when team members are dispersed and working remotely.
    Save your seat
  • Setting up a Virtual NOC Jun 30 2021 1:00 am UTC 55 mins
    Eiad Abunimeh - Sr. Dir Strategic Solutions, PagerDuty
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  • HybridOps and the State of Digital Transformation Jun 24 2021 1:00 am UTC 39 mins
    Isaac Sacolick, President, StarCIO; Jonathan Rende, SVP Product & Marketing & Julian Dunn, Sr Mgr Product Mkting, PagerDuty
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  • HybridOps and the State of Digital Transformation Jun 22 2021 3:00 pm UTC 39 mins
    Isaac Sacolick, President, StarCIO; Jonathan Rende, SVP Product & Marketing & Julian Dunn, Sr Mgr Product Mkting, PagerDuty
    CIOs leading digital transformation initiatives often find themselves juggling multiple tools, processes, and teams. A ‘HybridOps’ approach can help IT leaders knit together multiple operating models and empower teams to work the way the want to, which together will help to improve the speed and efficiency of digital operations and facilitate automation at scale. Join our panel of experts as they discuss digital operations innovation, the need to break down silos, and the best path forward for CIOs and their teams.
    Save your seat
  • HybridOps and the State of Digital Transformation Jun 22 2021 8:00 am UTC 39 mins
    Isaac Sacolick, President, StarCIO; Jonathan Rende, SVP Product & Marketing & Julian Dunn, Sr Mgr Product Mkting, PagerDuty
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  • Automating Remediation Recorded: Feb 24 2021 20 mins
    Andrew Rundle, Principal Engineer, Claranet | Sean Noble, Product Manager, PagerDuty
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    You’re about to learn:

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  • Cloud Migration Success: AWS Fireside Chat Recorded: Feb 16 2021 25 mins
    Rachel Obstler, VP Product, PagerDuty | Francessca Vasquez, Head of Americas Solutions Architecture & Customer Success, AWS
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    Learning Objectives:

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    Watch now
  • Approaching Incident Response Compassionately Recorded: Feb 11 2021 21 mins
    Connie-Lynne Villani, Director of Incident Response, Fastly
    "All hands on deck" is the familiar cry for so many incidents, but it's often the wrong choice. What you really want is the right people, at the right time, fully prepared both mentally and physically to handle an incident. That starts with a process that puts people first every step of the way, from preparation to post-event analysis.

    This talk will give you practical, actionable strategies for building a process that helps everyone bring their best selves to incident response, even if you think "soft skills" are too hard to learn.
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  • Automation for the People Recorded: Feb 3 2021 30 mins
    Rich Lane, Sr. Analyst, Forrester | Michael Cucchi, VP of Product & Partner Marketing, PagerDuty
    The global pandemic has forced companies around the world to rapidly pivot to digital or move to the cloud. This has profound implications for IT organizations and teams responsible for supporting and scaling the business, especially those that are managing legacy, on premises infrastructure. The industry has seen a rise in automation, and AIOps has emerged as a valuable tool that can help manage real-time operations.

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    Learning Objectives:

    - Understand how organizations approach IT initiatives in light of the pandemic
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    Watch now
  • Best Practices in Enterprise Cloud Transformation Recorded: Jan 21 2021 14 mins
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    Enterprises are adopting cloud like never before, but it’s not just the technology that’s changing. In order to be successful, the people, the processes and the culture must also shift to fully capitalize on the benefits of cloud migration. Vincent Pham, Sr. Director of Enterprise Customer Success, shares how his team at PagerDuty is helping customers move to a full service ownership model, with best practices around managing culture change, gaining broader, company-wide support, and hiring for the right people and skills.

    Learning Objectives:

    -Learn best practices in mitigating culture change inside an organization
    -Understand PagerDuty’s role in helping move companies toward a full service ownership model
    Watch now
  • Building and Scaling SRE Teams Recorded: Jan 12 2021 23 mins
    Tammy Bryant, Principal SRE, Gremlin
    Site reliability engineering (SRE) is becoming a popular movement within large enterprises. But what exactly does an SRE do? How do you build an SRE team? Who do you hire? Where do you hire SREs from? How do you set SREs up for success? How do you manage performance of SREs? How do you scale your SRE team? What are the responsibilities of an SRE team? Should you have one?

    Tammy Bryant, Principal SRE at Gremlin, shares her experiences building and scaling SRE teams.

    Learning Objective:

    Get practical advice on whether an SRE function makes sense for your company and a guide for success.
    Watch now
  • Bridge the Gap Between Central IT Teams and Business Stakeholders Recorded: Jan 6 2021 19 mins
    Tarun Pereira, Gap Inc | Mark Huber, Cox Automotive | Divya Balasubramanian, PagerDuty
    In today’s complex organizations, a centralized IT Operations team typically works with distributed engineering teams that use modern methodologies such as Cloud services, DevOps and microservices. Though these tools have made it possible to deploy and maintain applications in production easily, they can also cause complexities which make it difficult for IT to quickly identify issues and probable root cause before customers are impacted.

    In this session, you’ll hear from Gap Inc. and Cox Automotive on how they’ve improved incident response collaboration and coordination across IT service management and distributed engineering teams, using PagerDuty’s ServiceNow integration.

    Learning Objectives:

    - Learn best practices in helping IT Service Management and engineering teams work together to resolve incidents faster
    - Understand how to utilize the PagerDuty / ServiceNow integration to enable teams to work in the tool that they are most familiar with
    Watch now
  • Achieve Real-Time Operations Maturity Recorded: Dec 29 2020 13 mins
    Bilal Karim, Sr Product Designer; Farshad Miraftab, Product Mgr; Mehdi Ravandi Dir, Product Management, Analytics, PagerDuty
    Are you and your teams spending too much time responding to incidents and not enough time investing in people, process, or technology?

    Discover how to identify the services that can benefit from automated noise reduction, the people and teams at risk of burnout, how your services are performing, and the impact of incidents to your business.

    Learning Objective:

    Understand how to leverage new capabilities within PagerDuty Analytics to drive process maturity and better business outcomes
    Watch now
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  • Title: Improving Your Employee Retention With Real-Time Ops Data
  • Live at: May 29 2018 5:00 pm
  • Presented by: Ophir Ronen, PagerDuty, Stephen O’Grady, RedMonk, and Mary Moore-Simmons, SendGrid
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