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Managing High-Severity Issues in Support

Availability is a must for leading daily fantasy sports site FanDuel, so its millions of users can play games during live sporting events. But the majority of these happen after working hours, so what happens if there’s a high-severity issue and you’re in Support? With FanDuel’s technical teams five time zones away, how do you mobilize the right resources, especially during peak traffic and usage times? In this session, learn how FanDuel addresses these challenges using PagerDuty for SupportOps.
Recorded Nov 14 2018 32 mins
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Presented by
Luke Kanter, Senior Product Manager, Business Operations, FanDuel; Lauren Wang, Director of Solutions Marketing, PagerDuty
Presentation preview: Managing High-Severity Issues in Support

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  • Title: Managing High-Severity Issues in Support
  • Live at: Nov 14 2018 6:00 pm
  • Presented by: Luke Kanter, Senior Product Manager, Business Operations, FanDuel; Lauren Wang, Director of Solutions Marketing, PagerDuty
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