Kat Gaines, Sr Manager, Customer Support, PagerDuty and Rebecca Pilcher-Cleland, Sr Manager, Partner Marketing, PagerDuty
Your customers’ expectations are changing rapidly—they expect on-demand and personalized support whenever they interact with businesses. If one business doesn’t meet their expectations, they can easily order online from a different company, change service providers, or download a different app.
To meet these rising customer expectations, Zendesk and PagerDuty have improved cross-functional collaboration so that digital operations teams can solve customer-impacting incidents in real time.
In this webinar, we will show you how:
- The new Zendesk and Pagerduty integration helps your business present a unified voice across every touchpoint with customers — while breaking down siloed information.
- This accelerates time to resolution, improves customer satisfaction scores, and helps businesses meet service-level agreements.